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Bdc Representative Jobs in Kentucky (NOW HIRING)

WYLER

Mercedes BDC Agent Fort Mitchell, KY

Fort Mitchell, KY · On-site

$14.50 - $19.50/hr

We are seeking a highly motivated, customer-focused Business Development Center (BDC) Representative who is passionate about delivering an exceptional luxury client experience from the very first ...

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Bdc Representative information

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How much do bdc representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for bdc representative in Kentucky is $15.69, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $16.68 per hour, depending on experience, location, and employer.

What is the difference between Bdc Representative vs Customer Service Representative?

AspectBdc RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma, CRM familiarityHigh school diploma, communication skills
Work EnvironmentDealerships, automotive industryVarious industries, call centers, retail
Employer & Industry UsageAuto dealerships, sales-focusedBroad, customer-focused roles
Common Search & ComparisonYesYes

The main difference is that a Bdc Representative primarily works in automotive dealerships, focusing on lead generation and appointment setting, while a Customer Service Representative works across various industries, handling customer inquiries and support. Both roles require strong communication skills and a high school diploma, but the Bdc Representative often requires familiarity with CRM systems and sales processes specific to the automotive industry.

What is a BDC representative?

BDC Representatives, or Business Development Center Representatives, are professionals who typically work in car dealerships to manage incoming and outgoing customer communications. They handle phone calls, emails, and online inquiries, schedule appointments, and follow up with potential and existing customers to generate leads and support the sales team. Their main goal is to enhance customer experience and contribute to the dealership's sales growth by ensuring effective communication between customers and the sales department.

How does a BDC representative typically interact with sales and service teams to ensure a seamless customer experience?

BDC Representatives play a vital role in bridging communication between customers and dealership sales or service teams. They handle inbound and outbound customer inquiries, schedule appointments, and follow up on leads, ensuring all information is accurately relayed to the appropriate department. Regular collaboration with sales and service staff helps resolve customer concerns quickly and ensures that appointments and follow-ups are managed efficiently. This teamwork not only improves the overall customer experience but also helps drive dealership goals.

How do BDC representatives get paid?

BDC (Business Development Center) representatives are typically paid through a combination of base salary and commissions or bonuses based on sales or appointment-setting performance. Compensation structures often include incentives to motivate lead generation and customer engagement, and some roles may also offer benefits or performance-based rewards.

What are the key skills and qualifications needed to thrive as a BDC representative?

To thrive as a BDC Representative, strong communication skills, customer service aptitude, and basic computer literacy are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and scheduling tools is typically required. Outstanding organizational skills, resilience, and a positive attitude help candidates excel in this fast-paced, customer-focused environment. These skills enable BDC Representatives to efficiently manage leads, build customer relationships, and drive sales success for the dealership.
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What job categories do people searching Bdc Representative jobs in Kentucky look for? The top searched job categories for Bdc Representative jobs in Kentucky are:
What cities in Kentucky are hiring for Bdc Representative jobs? Cities in Kentucky with the most Bdc Representative job openings:
What are popular job titles related to Bdc Representative jobs in KY? For Bdc Representative jobs in KY, the most frequently searched job titles are:
Bdc Representative jobs near you
Infographic showing various Bdc Representative job openings in Kentucky as of August 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 100% In-person job distribution, with an average salary of $32,635 per year, or $15.7 per hour.

Mercedes BDC Agent Fort Mitchell, KY

WYLER

Fort Mitchell, KY • On-site

$14.50 - $19.50/hr

Other

Re-posted 2 days ago

Job description

Jeff Wyler Mercedes-Benz of Fort Mitchell is 'Now Hiring" BDC Agents!
Position Summary
At Jeff Wyler Mercedes-Benz of Fort Mitchell, excellence is our standard. We are seeking a highly motivated, customer-focused Business Development Center (BDC) Representative who is passionate about delivering an exceptional luxury client experience from the very first interaction.
As the first point of contact for many of our clients, you will represent one of the world's most prestigious automotive brands while creating meaningful relationships that drive sales, customer satisfaction, and lifelong loyalty.
This position is ideal for professionals who thrive in a fast-paced environment, enjoy helping people, possess exceptional communication skills, and are driven by performance-based rewards.
What You'll Do
Customer Engagement
  • Respond promptly to all internet, phone, text, chat, and email inquiries.
  • Deliver a concierge-level customer experience with every interaction.
  • Build rapport and establish trust with prospective Mercedes-Benz clients.
  • Qualify customer needs and guide them toward the appropriate vehicle or department.
Appointment Generation
  • Schedule qualified showroom appointments for the sales team.
  • Confirm appointments and maximize appointment show rates.
  • Conduct follow-up communication before and after appointments.
  • Work proactively to re-engage missed opportunities and unsold prospects.
Lead Management
  • Manage leads from Mercedes-Benz, dealership websites, third-party providers, social media, referrals, and phone traffic.
  • Ensure every lead receives timely and professional follow-up.
  • Maintain accurate customer records and activity within the CRM.
  • Follow dealership communication processes and cadence consistently.
Customer Follow-Up
  • Contact previous customers regarding vehicle upgrades, lease maturities, equity opportunities, and special events.
  • Execute long-term follow-up campaigns that create future sales opportunities.
  • Maintain relationships that enhance customer retention and loyalty.
Team Collaboration
  • Work closely with Sales Managers and Product Specialists to ensure seamless customer handoffs.
  • Communicate customer expectations clearly to the sales team.
  • Support dealership marketing initiatives and special promotions.
Performance Expectations (KPIs)
Success is measured through:
  • Lead Response Time
  • Contact Rate
  • Appointment Set Rate
  • Appointment Show Rate
  • Sold Appointment Rate
  • Customer Satisfaction Scores
  • CRM Accuracy & Compliance
  • Follow-Up Completion
  • Outbound Call Activity
  • Email & Text Engagement
  • Daily Productivity Metrics

Our mission is to deliver an unparalleled luxury ownership experience by connecting every customer with the right vehicle, the right team, and the highest level of service. Every phone call, every email, every text, and every appointment is an opportunity to create a lifelong client relationship.
At Jeff Wyler Mercedes-Benz of Fort Mitchell, we don't simply set appointments-we create exceptional experiences that inspire confidence, build trust, and earn customers for life.
Qualifications
  • Previous automotive BDC, sales, hospitality, or customer service experience preferred
  • Luxury retail or hospitality experience is a plus
  • CRM experience preferred
  • Excellent computer skills
  • Strong phone presence
  • Professional appearance and demeanor
  • Valid driver's license
  • Ability to work evenings and Saturdays as scheduled

Apply