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Bdc Representative Jobs in Iowa (NOW HIRING)

Hibu

Client Services Representative

Cedar Rapids, IA · Hybrid

$15.75 - $21.25/hr

A Client Services Representative researches and resolves issues and concerns for clients and Sales related to all Hibu products. A representative provides accurate information regarding company ...

Rabobank

Customer Experience Representative

Cedar Falls, IA · On-site

$15 - $20.25/hr

Job Title Customer Experience Representative The Customer Experience Representative role provides an opportunity for someone who enjoys a challenge, finding solutions, and is fulfilled by helping ...

Hibu

Client Services Representative

Cedar Rapids, IA · Hybrid

$15.75 - $21.25/hr

A representative provides accurate information regarding company products and processes, partners with clients and Sales to resolve claims, and works to retain clients by reselling product value when ...

Hibu

Customer Service Representative

Cedar Rapids, IA · Hybrid

Answer clients' and sales representatives' calls and emails to gather details to understand, diagnose, and resolve their concerns * Support Hibu's full suite of digital products: Websites, Online ...

Cottingham & Butler

Client Service Representative

Dubuque, IA · On-site

$15 - $20.50/hr

What our Client Service Representatives do and why it's important: Cottingham and Butler is growing and we are adding Client Service Representatives to our team! As a Client Service Representative ...

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All JobsBdc Representative JobsBdc Representative Jobs in Iowa

Bdc Representative information

See Iowa salary details

$9

$16

$27

How much do bdc representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for bdc representative in Iowa is $16.97, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $18.08 per hour, depending on experience, location, and employer.

What is the difference between Bdc Representative vs Customer Service Representative?

AspectBdc RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma, CRM familiarityHigh school diploma, communication skills
Work EnvironmentDealerships, automotive industryVarious industries, call centers, retail
Employer & Industry UsageAuto dealerships, sales-focusedBroad, customer-focused roles
Common Search & ComparisonYesYes

The main difference is that a Bdc Representative primarily works in automotive dealerships, focusing on lead generation and appointment setting, while a Customer Service Representative works across various industries, handling customer inquiries and support. Both roles require strong communication skills and a high school diploma, but the Bdc Representative often requires familiarity with CRM systems and sales processes specific to the automotive industry.

What is the difference between a sales rep and a BDC representative?

A BDC (Business Development Center) representative primarily handles inbound and outbound customer inquiries, schedules appointments, and qualifies leads, focusing on lead generation and customer follow-up. A sales representative actively works to close deals, present vehicles, negotiate prices, and finalize sales, often requiring strong product knowledge and sales skills. Both roles may use CRM tools and require communication skills, but their primary functions differ within the sales process.

How do BDC agents get paid?

BDC (Business Development Center) representatives typically earn a combination of base salary and commissions or bonuses based on their performance, such as generating leads or setting appointments. Compensation structures can vary by dealership but often include incentives tied to sales or customer engagement metrics.

What are BDC Representatives?

BDC Representatives, or Business Development Center Representatives, are professionals who typically work in car dealerships to manage incoming and outgoing customer communications. They handle phone calls, emails, and online inquiries, schedule appointments, and follow up with potential and existing customers to generate leads and support the sales team. Their main goal is to enhance customer experience and contribute to the dealership's sales growth by ensuring effective communication between customers and the sales department.

How does a BDC Representative typically interact with sales and service teams to ensure a seamless customer experience?

BDC Representatives play a vital role in bridging communication between customers and dealership sales or service teams. They handle inbound and outbound customer inquiries, schedule appointments, and follow up on leads, ensuring all information is accurately relayed to the appropriate department. Regular collaboration with sales and service staff helps resolve customer concerns quickly and ensures that appointments and follow-ups are managed efficiently. This teamwork not only improves the overall customer experience but also helps drive dealership goals.

What is a BDC representative?

A BDC (Business Development Center) representative is responsible for handling customer inquiries, scheduling appointments, and generating leads primarily through phone calls and emails. They often use customer relationship management (CRM) tools and need strong communication skills to support dealership sales teams.

What are the key skills and qualifications needed to thrive as a BDC Representative, and why are they important?

To thrive as a BDC Representative, strong communication skills, customer service aptitude, and basic computer literacy are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and scheduling tools is typically required. Outstanding organizational skills, resilience, and a positive attitude help candidates excel in this fast-paced, customer-focused environment. These skills enable BDC Representatives to efficiently manage leads, build customer relationships, and drive sales success for the dealership.

What is the highest paying job in a dealership?

In a dealership, the highest paying roles are typically management positions such as General Manager or Dealer Principal, who oversee operations and sales. These roles often earn six-figure salaries and may include bonuses based on performance, requiring strong leadership, industry experience, and financial acumen.
What job categories do people searching Bdc Representative jobs in Iowa look for? The top searched job categories for Bdc Representative jobs in Iowa are:
What are popular job titles related to Bdc Representative jobs in IA? For Bdc Representative jobs in IA, the most frequently searched job titles are:
Bdc Representative jobs near you
Infographic showing various Bdc Representative job openings in Iowa as of July 2026, with employment types broken down into 2% Internship, 22% As Needed, 39% Full Time, 6% Part Time, 30% Temporary, and 1% Summer. Highlights an 91% Physical, 5% Hybrid, and 4% Remote job distribution, with an average salary of $35,293 per year, or $17 per hour.
Customer Service Representative

Customer Service Representative

McGrath Family of Dealerships

Cedar Rapids, IA • On-site

$14/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

???? BDC / Customer Service Representative – McGrath Family of Dealerships

Location: Cedar Rapids, IA
Schedule: Full-Time

For more than 74 years, the McGrath Family of Dealerships has been Eastern Iowa’s most trusted name in automotive sales and service. Representing multiple manufacturers across the region, we continue to grow by delivering exceptional customer experiences—and we’re looking for customer-focused professionals to help drive that success.

This role is ideal for someone with prior customer service, receptionist, call center, or inside sales experience who enjoys building relationships, managing high call volumes, and being the first point of contact for customers.

What You’ll Do

  • Serve as the primary point of contact for customers via phone, text, email, chat, and web inquiries

  • Handle inbound sales and service calls with professionalism and efficiency

  • Build rapport with customers and schedule appointments for sales and service teams

  • Provide accurate information on vehicles, services, promotions, and maintenance programs

  • Present initial financing or payment options based on customer needs

  • Maintain detailed and accurate notes in the CRM system

  • Follow up with customers to ensure a seamless and positive experience

  • Work closely with the BDC, sales, and service teams to meet performance goals

Requirements

  • Prior customer service, receptionist, call center, or BDC experience preferred

  • Strong phone presence with clear, confident, and professional communication

  • Ability to manage multiple tasks in a fast-paced environment

  • Comfortable using CRM systems and learning new technology quickly

  • Strong organization, follow-through, and attention to detail

  • Positive, dependable, and team-oriented mindset

  • Punctual, professional, and committed to high customer service standards

What’s in It for You

  • Hourly pay plus uncapped bonus opportunities

  • PTO starting Day 1

  • Medical, dental, and vision insurance

  • 401(k) with company match

  • Career growth opportunities — 97% of promotions come from within

  • Supportive, fast-paced, and collaborative team environment

If you enjoy customer interaction, thrive on communication, and want to build a long-term career with a growing organization, apply today and join the McGrath Family of Dealerships in Cedar Rapids.

Get a glimpse into what it is like to work for McGrath: https://www.youtube.com/watch?v=oqwccPBAt7s&list=PLhI2Hn5NZlhNQ5dajQ6Jf5K7sn0_rdZ32

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