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Bdc Representative Jobs in Iowa (NOW HIRING)

Hibu

Client Services Representative

Cedar Rapids, IA · Hybrid

$15.75 - $21.25/hr

A Client Services Representative researches and resolves issues and concerns for clients and Sales related to all Hibu products. A representative provides accurate information regarding company ...

Hibu

Client Services Representative

Cedar Rapids, IA · Hybrid

$15.75 - $21.25/hr

A representative provides accurate information regarding company products and processes, partners with clients and Sales to resolve claims, and works to retain clients by reselling product value when ...

Rabobank

Customer Experience Representative

Cedar Falls, IA · On-site

$15 - $20.25/hr

Job Title Customer Experience Representative The Customer Experience Representative role provides an opportunity for someone who enjoys a challenge, finding solutions, and is fulfilled by helping ...

Hibu

Customer Service Representative

Cedar Rapids, IA · Hybrid

Answer clients' and sales representatives' calls and emails to gather details to understand, diagnose, and resolve their concerns * Support Hibu's full suite of digital products: Websites, Online ...

Cottingham & Butler

Client Service Representative

Dubuque, IA · On-site

$15 - $20.50/hr

What our Client Service Representatives do and why it's important: Cottingham and Butler is growing and we are adding Client Service Representatives to our team! As a Client Service Representative ...

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All JobsBdc Representative JobsBdc Representative Jobs in Iowa

Bdc Representative information

See Iowa salary details

$9

$16

$27

How much do bdc representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for bdc representative in Iowa is $16.97, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $18.08 per hour, depending on experience, location, and employer.

What is the difference between Bdc Representative vs Customer Service Representative?

AspectBdc RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma, CRM familiarityHigh school diploma, communication skills
Work EnvironmentDealerships, automotive industryVarious industries, call centers, retail
Employer & Industry UsageAuto dealerships, sales-focusedBroad, customer-focused roles
Common Search & ComparisonYesYes

The main difference is that a Bdc Representative primarily works in automotive dealerships, focusing on lead generation and appointment setting, while a Customer Service Representative works across various industries, handling customer inquiries and support. Both roles require strong communication skills and a high school diploma, but the Bdc Representative often requires familiarity with CRM systems and sales processes specific to the automotive industry.

What is the difference between a sales rep and a BDC representative?

A BDC (Business Development Center) representative primarily handles inbound and outbound customer inquiries, schedules appointments, and qualifies leads, focusing on lead generation and customer follow-up. A sales representative actively works to close deals, present vehicles, negotiate prices, and finalize sales, often requiring strong product knowledge and sales skills. Both roles may use CRM tools and require communication skills, but their primary functions differ within the sales process.

How do BDC agents get paid?

BDC (Business Development Center) representatives typically earn a combination of base salary and commissions or bonuses based on their performance, such as generating leads or setting appointments. Compensation structures can vary by dealership but often include incentives tied to sales or customer engagement metrics.

What are BDC Representatives?

BDC Representatives, or Business Development Center Representatives, are professionals who typically work in car dealerships to manage incoming and outgoing customer communications. They handle phone calls, emails, and online inquiries, schedule appointments, and follow up with potential and existing customers to generate leads and support the sales team. Their main goal is to enhance customer experience and contribute to the dealership's sales growth by ensuring effective communication between customers and the sales department.

How does a BDC Representative typically interact with sales and service teams to ensure a seamless customer experience?

BDC Representatives play a vital role in bridging communication between customers and dealership sales or service teams. They handle inbound and outbound customer inquiries, schedule appointments, and follow up on leads, ensuring all information is accurately relayed to the appropriate department. Regular collaboration with sales and service staff helps resolve customer concerns quickly and ensures that appointments and follow-ups are managed efficiently. This teamwork not only improves the overall customer experience but also helps drive dealership goals.

What is a BDC representative?

A BDC (Business Development Center) representative is responsible for handling customer inquiries, scheduling appointments, and generating leads primarily through phone calls and emails. They often use customer relationship management (CRM) tools and need strong communication skills to support dealership sales teams.

What are the key skills and qualifications needed to thrive as a BDC Representative, and why are they important?

To thrive as a BDC Representative, strong communication skills, customer service aptitude, and basic computer literacy are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and scheduling tools is typically required. Outstanding organizational skills, resilience, and a positive attitude help candidates excel in this fast-paced, customer-focused environment. These skills enable BDC Representatives to efficiently manage leads, build customer relationships, and drive sales success for the dealership.

What is the highest paying job in a dealership?

In a dealership, the highest paying roles are typically management positions such as General Manager or Dealer Principal, who oversee operations and sales. These roles often earn six-figure salaries and may include bonuses based on performance, requiring strong leadership, industry experience, and financial acumen.
What job categories do people searching Bdc Representative jobs in Iowa look for? The top searched job categories for Bdc Representative jobs in Iowa are:
What are popular job titles related to Bdc Representative jobs in IA? For Bdc Representative jobs in IA, the most frequently searched job titles are:
Bdc Representative jobs near you
Infographic showing various Bdc Representative job openings in Iowa as of July 2026, with employment types broken down into 2% Internship, 22% As Needed, 39% Full Time, 6% Part Time, 30% Temporary, and 1% Summer. Highlights an 91% Physical, 5% Hybrid, and 4% Remote job distribution, with an average salary of $35,293 per year, or $17 per hour.
Business Development Representative

Business Development Representative

Ketelsen RV

Hiawatha, IA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Business Development Representative

Join our high-performance team!

Ketelsen RV, the Midwest’s oldest and most trusted RV dealer, is hiring a driven, ambitious, and entrepreneurial-minded individual for their Business Development Center (BDC). This is more than an appointment setting role – it’s an opportunity to be a key part of a family company that values innovation, customer relationships, and long-term growth.

Overview

As a BDC Representative, you will play a key role in driving dealership growth by developing and nurturing relationships with both current and prospective customers. You will manage inbound inquiries, conduct outbound follow-ups, and schedule high-quality appointments for the sales and service teams. Success in this role is measured by your ability to convert leads into appointments that drive sales and service opportunities. This role is in person at our Hiwatha location.

Key Responsibilities

  • Lead Generation & Prospecting: Proactively identify and qualify leads from inbound calls, outbound calls, website inquiries, online ads, and other marketing channels.

  • Customer Qualification: Assess customer needs, level of interest, and buying timeline to determine if they are a good fit for the sales process, ensuring high-quality leads for the sales team.

  • Appointment Setting: Secure high-quality appointments for the sales team by effectively communicating the value of our dealership’s inventory, customer service, and promotions.

  • Customer Relationship Management: Build trust and rapport with potential customers, ensuring they feel confident and excited about their upcoming visit.

  • Follow-Up & Lead Nurturing: Maintain consistent communication with potential customers through email and phone calls to nurture leads and ensure timely follow-up.

  • CRM & Data Management: Ensure all customer interactions, lead details, and follow-up actions are accurately tracked in our CRM system.

  • Market & Product Knowledge: Stay up to date on dealership inventory, pricing, and promotions to answer customer questions effectively.

  • Performance Tracking: Take ownership of key performance metrics, including appointment show rates and lead-to-sale conversion percentages.

Attributes of a Successful Candidate

  • A Builder’s Mentality: You thrive on learning, adapting, and continuously improving, embracing experimentation and optimization to enhance the BDC environment.

  • Strong Communicator: You can engage customers confidently over the phone, via email, and through online chat.

  • Sales-Driven & Goal-Oriented: You thrive in an environment where performance is measured, and success is rewarded.

  • Customer-Centric Mindset: You understand that every interaction is an opportunity to build trust and deliver an exceptional experience.

  • Tech-Savvy & Organized: You are comfortable using CRM systems, managing multiple conversations at once, and keeping track of key data points.

  • Highly Organized & Strong Time Management: You can effectively prioritize tasks, manage a high volume of leads, and follow up consistently to maximize results.

  • Adaptable & Quick Learner: You embrace challenges, adapt to new strategies, and take initiative in a fast-paced environment.

Preferred Qualifications

  • 1-3 years of experience in sales, customer service, or a related field (automotive, RV, or high-ticket sales experience is a plus).

  • Demonstrated ability to convert leads into appointments and drive measurable results.

  • Proficiency with CRM systems, online lead management tools, and Microsoft Office Suite.

  • Military veterans are highly encouraged to apply!

A note about preferred qualifications:

While experience is a plus, Ketelsen RV values a strong willingness to learn and a customer-first mindset. Our comprehensive training program has helped individuals—regardless of prior experience—develop into highly successful team members. If you are open to learning, understand the importance of relationships, and are committed to delivering an exceptional customer experience, we encourage you to apply!

What’s in it for YOU

  • A Unique Opportunity to play a foundational role in shaping the dealership’s BDC strategy and success.

  • Professional Growth & Career Advancement—as the BDC scales, so will your opportunities.

  • A Strong Compensation Package – Enjoy a competitive base pay with additional performance-based incentives that reward your success.

  • An Exciting, High-Energy Work Environment where your contributions are valued and recognized.

  • A Family-Oriented Culture that emphasizes personal connections and community involvement, reflecting the legacy of Ketelsen RV’s founders.


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