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Bdc Associate Jobs (NOW HIRING)

Orland Park Division

Service BDC Associate

Tinley Park, IL

$14.50 - $19.50/hr

We are looking for a customer focused candidate to help our Service BDC team fill our shops. This position entails scheduling appointments for our busy Service departments. Customer service is the ...

Spitzer Automotive

Service BDC Associate

Cleveland, OH · On-site

$14 - $19.50/hr

As a Service BDC Associate, you will be highly trained to work with customers over the phone, email and chat to assist customers regarding their vehicle and recall needs, making appointments for ...

Bryan Honda

Service BDC Associate

Fayetteville, NC

$13.75 - $18.50/hr

We are seeking energetic individuals to join our unique and fast-paced Service BDC at Bryan Honda. This is a great opportunity to start your career in the automotive world and familiarize yourself ...

Bryan Honda

Service BDC Associate

Fayetteville, NC · On-site

$13.75 - $18.50/hr

We are seeking energetic individuals to join our unique and fast-paced Service BDC at Bryan Honda. This is a great opportunity to start your career in the automotive world and familiarize yourself ...

Rafferty Subaru

Sales BDC Associate

Newtown Square, PA · On-site

Sales BDC Coordinator Rafferty Subaru - Newtown Square PA About Us Rafferty Subaru is a customer-focused dealership committed to delivering an exceptional buying experience. Family owned and operated ...

Bryan Honda

Service BDC Associate

Fayetteville, NC · On-site

$13.75 - $18.50/hr

We are seeking energetic individuals to join our unique and fast-paced Service BDC at Bryan Honda. This is a great opportunity to start your career in the automotive world and familiarize yourself ...

Orland Park Division

Service BDC Associate

Tinley Park, IL

$14.50 - $19.50/hr

We are looking for a customer focused candidate to help our Service BDC team fill our shops. This position entails scheduling appointments for our busy Service departments. Customer service is the ...

Bryan Honda

Service BDC Associate

Fayetteville, NC

$13.75 - $18.50/hr

We are seeking energetic individuals to join our unique and fast-paced Service BDC at Bryan Honda. This is a great opportunity to start your career in the automotive world and familiarize yourself ...

Orland Park Division

Service BDC Associate

Tinley Park, IL

$14.50 - $19.50/hr

We are looking for a customer focused candidate to help our Service BDC team fill our shops. This position entails scheduling appointments for our busy Service departments. Customer service is the ...

Orland Park Division

Service BDC Associate

Tinley Park, IL · On-site

$14.50 - $19.50/hr

We are looking for a customer focused candidate to help our Service BDC team fill our shops. This position entails scheduling appointments for our busy Service departments. Customer service is the ...

Eddy's Everything

Sales BDC Associate

Wichita, KS · On-site

$12/hr

A BDC agent plays a very important role in the dealership. You would be responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include ...

Rafferty Subaru

Sales BDC Associate

Newtown Square, PA · On-site

Sales BDC Coordinator Rafferty Subaru - Newtown Square PA About Us Rafferty Subaru is a customer-focused dealership committed to delivering an exceptional buying experience. Family owned and operated ...

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Bdc Associate information

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$29K

$55.8K

$92K

How much do bdc associate jobs pay per year?

As of Jul 16, 2026, the average yearly pay for bdc associate in the United States is $55,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $61,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a BDC Associate, and why are they important?

To thrive as a BDC Associate, you need strong communication skills, sales aptitude, and a solid understanding of customer relationship management, generally supported by a high school diploma or equivalent. Familiarity with CRM software, appointment scheduling systems, and basic office technology is typically required. Outstanding BDC Associates excel in problem-solving, active listening, and maintaining a positive, customer-focused attitude. These skills are vital for effectively engaging prospects, driving sales opportunities, and ensuring a seamless customer experience in a competitive automotive sales environment.

How many calls a day should a BDC agent make?

A BDC (Business Development Center) associate typically makes between 50 to 80 calls per day, depending on the dealership's size and goals. Effective call volume combined with quality interactions helps generate leads and appointments, and agents often use CRM tools to manage their outreach efficiently.

How does BDC get paid?

A BDC Associate typically earns a combination of a base salary and commissions or bonuses based on performance metrics such as lead conversions or sales. Compensation structures can vary by dealership and may include incentives for meeting specific goals, often supplemented by benefits like health insurance and paid time off.

What are some typical challenges BDC Associates face when handling inbound and outbound customer communications?

BDC Associates often juggle a high volume of calls, emails, and online inquiries, which can be challenging when trying to provide timely and personalized responses. Balancing efficiency with delivering excellent customer service requires strong organizational skills and the ability to adapt to varying customer needs. Additionally, meeting lead conversion goals while collaborating closely with sales teams can add pressure, but it also offers valuable experience in relationship building and sales support. Many BDC Associates find that developing effective communication strategies and utilizing CRM tools helps them succeed in these fast-paced environments.

What is the difference between Bdc Associate vs Customer Service Representative?

AspectBdc AssociateCustomer Service Representative
CredentialsHigh school diploma, sales or customer service experienceHigh school diploma, customer service skills
Work EnvironmentDealerships, automotive salesCall centers, retail, service industries
Employer & IndustryAutomotive industry, dealershipsVarious industries including retail, telecom, banking
Search & Comparison IntentAutomotive sales support, lead generationCustomer support, client interaction

The main difference between a Bdc Associate and a Customer Service Representative lies in their industry focus and job functions. Bdc Associates primarily work in automotive dealerships, focusing on lead management and sales support, while Customer Service Representatives work across various industries handling customer inquiries and support. Both roles require strong communication skills and customer service experience, but their work environments and specific responsibilities differ significantly.

What is a BDC associate?

A BDC (Business Development Center) associate is responsible for managing customer inquiries, scheduling appointments, and generating leads primarily through phone calls and emails. They often use customer relationship management (CRM) tools and need strong communication skills to support dealership sales teams.

What skills are BDC looking for?

A BDC Associate typically needs strong communication and customer service skills, proficiency in CRM software, and the ability to handle multiple tasks efficiently. Knowledge of automotive sales processes and basic computer skills are also important for success in this role.
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Bdc Associate jobs near you

Service BDC Associate

Orland Park Division

Tinley Park, IL

$14.50 - $19.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

We are looking for a customer focused candidate to help our Service BDC team fill our shops.  This position entails scheduling appointments for our busy Service departments.  Customer service is the most important aspect of our business so if you have this special skill set, are organized and self motivated, we want you to join our team for a long term career.  

The International Autos Group is a family owned and operated group of dealerships serving customers in the Milwaukee, Sheboygan, Chicago and Minnesota. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968. Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third-generation of the Mauro family to join the auto industry. The International Autos Group will do all they can to promote their employees' growth in the company. 

WE OFFER:

  • Paid training
  • Paid vacation
  • Medical, dental, and vision
  • 401K
  • Closed Sundays 

RESPONSIBILITIES:

  • Schedule service appointments
  • Communicate with service managers and advisors
  • Work with all departments for an extraordinary customer experience
  • Answer customer inquiries and calls when necessary

REQUIREMENTS:

  • Strong communication skills
  • Positive energy
  • Eager to improve
  • Xtime experience preferred
  • Automotive industry experience preferred
  • Team player
  • Organized
  • Self-motivated individual that thrives on goals 

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