ZipRecruiter

Log In

1

Bdc Associate Jobs in Troy, NY (NOW HIRING)

MOHAWK Auto Group

BDC Specialist

Ballston Spa, NY · On-site

The BDC Specialist is the primary point of contact for many of our customers--helping them get the ... High school diploma or equivalent required; associate or bachelor's degree preferred. * Experience ...

All JobsBdc Associate JobsBdc Associate Jobs in Troy, NY

Bdc Associate information

See Troy, NY salary details

$28.5K

$54.8K

$90.5K

How much do bdc associate jobs pay per year?

As of Aug 27, 2026, the average yearly pay for bdc associate in Troy, NY is $54,847.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,800.00 and $60,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a BDC associate?

To thrive as a BDC Associate, you need strong communication skills, sales aptitude, and a solid understanding of customer relationship management, generally supported by a high school diploma or equivalent. Familiarity with CRM software, appointment scheduling systems, and basic office technology is typically required. Outstanding BDC Associates excel in problem-solving, active listening, and maintaining a positive, customer-focused attitude. These skills are vital for effectively engaging prospects, driving sales opportunities, and ensuring a seamless customer experience in a competitive automotive sales environment.

What are some typical challenges BDC associates face when handling inbound and outbound customer communications?

BDC Associates often juggle a high volume of calls, emails, and online inquiries, which can be challenging when trying to provide timely and personalized responses. Balancing efficiency with delivering excellent customer service requires strong organizational skills and the ability to adapt to varying customer needs. Additionally, meeting lead conversion goals while collaborating closely with sales teams can add pressure, but it also offers valuable experience in relationship building and sales support. Many BDC Associates find that developing effective communication strategies and utilizing CRM tools helps them succeed in these fast-paced environments.

What is the difference between Bdc Associate vs Customer Service Representative?

AspectBdc AssociateCustomer Service Representative
CredentialsHigh school diploma, sales or customer service experienceHigh school diploma, customer service skills
Work EnvironmentDealerships, automotive salesCall centers, retail, service industries
Employer & IndustryAutomotive industry, dealershipsVarious industries including retail, telecom, banking
Search & Comparison IntentAutomotive sales support, lead generationCustomer support, client interaction

The main difference between a Bdc Associate and a Customer Service Representative lies in their industry focus and job functions. Bdc Associates primarily work in automotive dealerships, focusing on lead management and sales support, while Customer Service Representatives work across various industries handling customer inquiries and support. Both roles require strong communication skills and customer service experience, but their work environments and specific responsibilities differ significantly.

Is being a Bdc Associate a good job?

A Bdc Associate is responsible for handling customer inquiries, scheduling appointments, and supporting sales teams, often working in a dealership or automotive environment. The role typically requires strong communication skills, familiarity with CRM tools, and the ability to work in a fast-paced setting. Compensation varies by location and experience, and the job can offer opportunities for advancement within sales or customer service roles.

What is a Bdc Associate job description?

A Bdc Associate is responsible for handling customer inquiries, scheduling appointments, and managing communication between customers and the sales team. They often use customer relationship management (CRM) software and require strong communication and organizational skills to support dealership or sales operations.

What is a Bdc associate?

A BDC (Business Development Center) associate is responsible for managing customer inquiries, scheduling appointments, and supporting sales teams primarily through phone and email communication. They often use customer relationship management (CRM) software and require strong communication and organizational skills to generate leads and improve dealership sales performance.

What cities near Troy, NY are hiring for Bdc Associate jobs?

Cities near Troy, NY with the most Bdc Associate job openings:

Bdc Associate jobs near you

BDC Specialist

Ballston Spa, NY • On-site

MOHAWK Auto Group
See more jobs at MOHAWK Auto Groupexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

About the Role:

Are you someone who enjoys connecting with people, staying organized, and being part of a fast-moving team? We’re looking for a BDC Specialist to help create a seamless and positive experience for our customers while supporting our sales team and driving business growth.

The BDC Specialist is the primary point of contact for many of our customers—helping them get the information they need, scheduling appointments, and ensuring every interaction feels easy and professional. Organizational skills are essential for managing schedules, tracking leads, and maintaining detailed records. The specialist acts as a liaison between customers and internal departments, ensuring timely and accurate information flow to optimize service delivery.

Minimum Qualifications:

  • High school diploma or equivalent required; associate or bachelor’s degree preferred.
  • Experience working in a Business Development Center or similar environment.
  • Experience in customer service, call centers, sales support, or similar roles
  • Strong communication skills—you’re confident, clear, and professional
  • Comfortable using CRM systems and Microsoft Office
  • Highly organized with the ability to multitask and prioritize
  • A positive, team-oriented attitude with a focus on helping customers
  • Ability to analyze data or track performance metrics

Responsibilities:

  • Connect with customers via phone, email, and online channels
  • Respond to inquiries, generate leads, and qualify opportunities
  • Schedule appointments and coordinate with sales and service teams
  • Keep accurate, organized records in our CRM system
  • Follow up with customers to build relationships and encourage repeat business
  • Work closely with marketing and sales on campaigns and promotions
  • Help identify trends and opportunities to improve the customer experience

Compensation & Benefits

  • Competitive pay structure
  • Comprehensive health benefits, including medical, dental, vision, life insurance, and short- and long-term disability
  • Paid vacation
  • 401(k) with company match
  • Opportunities for growth and advancement

Apply