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Bdc Associate Jobs (NOW HIRING)

Orland Park Division

Service BDC Associate

Tinley Park, IL

$14.50 - $19.50/hr

We are looking for a customer focused candidate to help our Service BDC team fill our shops. This position entails scheduling appointments for our busy Service departments. Customer service is the ...

Spitzer Autoworld

Service BDC Associate

Cleveland, OH

$14 - $19.50/hr

As a Service BDC Associate, you will be highly trained to work with customers over the phone, email and chat to assist customers regarding their vehicle and recall needs, making appointments for ...

Spitzer Autoworld

Service BDC Associate

Cleveland, OH

$14 - $19.50/hr

As a Service BDC Associate, you will be highly trained to work with customers over the phone, email and chat to assist customers regarding their vehicle and recall needs, making appointments for ...

Orland Park Division

Service BDC Associate

Tinley Park, IL · On-site

$14.50 - $19.50/hr

We are looking for a customer focused candidate to help our Service BDC team fill our shops. This position entails scheduling appointments for our busy Service departments. Customer service is the ...

Orland Park Division

Service BDC Associate

Tinley Park, IL · On-site

$14.50 - $19.50/hr

We are looking for a customer focused candidate to help our Service BDC team fill our shops. This position entails scheduling appointments for our busy Service departments. Customer service is the ...

Orland Park Division

Service BDC Associate

Tinley Park, IL · On-site

$14.50 - $19.50/hr

We are looking for a customer focused candidate to help our Service BDC team fill our shops. This position entails scheduling appointments for our busy Service departments. Customer service is the ...

Orland Park Division

Service BDC Associate

Tinley Park, IL

$14.50 - $19.50/hr

We are looking for a customer focused candidate to help our Service BDC team fill our shops. This position entails scheduling appointments for our busy Service departments. Customer service is the ...

Orland Park Division

Service BDC Associate

Tinley Park, IL · On-site

$14.50 - $19.50/hr

We are looking for a customer focused candidate to help our Service BDC team fill our shops. This position entails scheduling appointments for our busy Service departments. Customer service is the ...

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Bdc Associate information

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$29K

$55.8K

$92K

How much do bdc associate jobs pay per year?

As of Jul 16, 2026, the average yearly pay for bdc associate in the United States is $55,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $61,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a BDC Associate, and why are they important?

To thrive as a BDC Associate, you need strong communication skills, sales aptitude, and a solid understanding of customer relationship management, generally supported by a high school diploma or equivalent. Familiarity with CRM software, appointment scheduling systems, and basic office technology is typically required. Outstanding BDC Associates excel in problem-solving, active listening, and maintaining a positive, customer-focused attitude. These skills are vital for effectively engaging prospects, driving sales opportunities, and ensuring a seamless customer experience in a competitive automotive sales environment.

How many calls a day should a BDC agent make?

A BDC (Business Development Center) associate typically makes between 50 to 80 calls per day, depending on the dealership's size and goals. Effective call volume combined with quality interactions helps generate leads and appointments, and agents often use CRM tools to manage their outreach efficiently.

How does BDC get paid?

A BDC Associate typically earns a combination of a base salary and commissions or bonuses based on performance metrics such as lead conversions or sales. Compensation structures can vary by dealership and may include incentives for meeting specific goals, often supplemented by benefits like health insurance and paid time off.

What are some typical challenges BDC Associates face when handling inbound and outbound customer communications?

BDC Associates often juggle a high volume of calls, emails, and online inquiries, which can be challenging when trying to provide timely and personalized responses. Balancing efficiency with delivering excellent customer service requires strong organizational skills and the ability to adapt to varying customer needs. Additionally, meeting lead conversion goals while collaborating closely with sales teams can add pressure, but it also offers valuable experience in relationship building and sales support. Many BDC Associates find that developing effective communication strategies and utilizing CRM tools helps them succeed in these fast-paced environments.

What is the difference between Bdc Associate vs Customer Service Representative?

AspectBdc AssociateCustomer Service Representative
CredentialsHigh school diploma, sales or customer service experienceHigh school diploma, customer service skills
Work EnvironmentDealerships, automotive salesCall centers, retail, service industries
Employer & IndustryAutomotive industry, dealershipsVarious industries including retail, telecom, banking
Search & Comparison IntentAutomotive sales support, lead generationCustomer support, client interaction

The main difference between a Bdc Associate and a Customer Service Representative lies in their industry focus and job functions. Bdc Associates primarily work in automotive dealerships, focusing on lead management and sales support, while Customer Service Representatives work across various industries handling customer inquiries and support. Both roles require strong communication skills and customer service experience, but their work environments and specific responsibilities differ significantly.

What is a BDC associate?

A BDC (Business Development Center) associate is responsible for managing customer inquiries, scheduling appointments, and generating leads primarily through phone calls and emails. They often use customer relationship management (CRM) tools and need strong communication skills to support dealership sales teams.

What skills are BDC looking for?

A BDC Associate typically needs strong communication and customer service skills, proficiency in CRM software, and the ability to handle multiple tasks efficiently. Knowledge of automotive sales processes and basic computer skills are also important for success in this role.
What cities are hiring for Bdc Associate jobs? Cities with the most Bdc Associate job openings:
What are the most commonly searched types of Bdc jobs? The most popular types of Bdc jobs are:
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Bdc Associate jobs near you
BDC Associate Fixed Ops - Town and Country Toyota

BDC Associate Fixed Ops - Town and Country Toyota

Sonic Automotive

Charlotte, NC

$17 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Sonic Automotive rating

5.8

Company rating: 5.8 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

114th of 146 rated car dealerships

Job description

Company Description

At Town and Country Toyota, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Salary: $17.00 to $20.00 per hour

Our associates are happy to work here because:

  • We boast the lowest turnover in the industry.
  • We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
  • We are committed to developing and promoting within the company.
  • Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
  • We encourage peer to peer teamwork and recognition.
  • Special benefits to purchasing and leasing a car.
  • Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

The Service BDC Associate is responsible for generating sales appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles.  The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.  This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.  The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

       Respond to internet inquiries with courtesy, accuracy and professionalism.

       Promptly and accurately enter all customer inquiry data into the CRM.

       Generate service appointments.

       Conduct phone surveys to assess customer preferences and quality of experience.

       Effectively utilize lead management tools.

       Compile all necessary reports, forms and other documentation on a timely basis.

       Perform cashier duties as requested. 

       Perform other job-related duties as assigned.

       Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. Coordinator

Qualifications

       Excellent verbal and written communication skills.

       Strong MS Office Suite computer skills.

       Ability to work independently and as part of a team in a fast-paced environment.

       Ability to work in call center environment.

       Strong organizational and time management skills.

       Ability to read and comprehend rules, regulations, policies and procedures.

Additional Information

It's time to make the most important move of your career.  From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

What Sonic Automotive employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Sonic Automotive logo

About Sonic Automotive

Sourced by ZipRecruiter

At a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future.

Industry

Motor vehicle and motor vehicle parts wholesalers

Company size

5,001 - 10,000 Employees

Headquarters location

Charlotte, NC, US

Year founded

1997

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