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Bdc Associate Jobs in Massachusetts (NOW HIRING)

Route 24 Auto Group

BDC Service Agent

Dartmouth, MA · On-site

$15.25 - $20.25/hr

The BDC Service Associate will be held accountable to: * Ensure that all company policies, procedures, programs, and strategies are followed and executed effectively. * Implement effectively all the ...

Rodman Ford Sales, Inc.

BDC Specialist

Foxboro, MA · On-site

High school diploma or equivalent; associate or bachelor's degree preferred. * Previous experience in automotive sales, customer service, or BDC role is highly desirable. * Excellent communication ...

All JobsBdc Associate JobsBdc Associate Jobs in Massachusetts

Bdc Associate information

See Massachusetts salary details

$31.7K

$60.9K

$100.5K

How much do bdc associate jobs pay per year?

As of Aug 29, 2026, the average yearly pay for bdc associate in Massachusetts is $60,911.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $66,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a BDC associate?

To thrive as a BDC Associate, you need strong communication skills, sales aptitude, and a solid understanding of customer relationship management, generally supported by a high school diploma or equivalent. Familiarity with CRM software, appointment scheduling systems, and basic office technology is typically required. Outstanding BDC Associates excel in problem-solving, active listening, and maintaining a positive, customer-focused attitude. These skills are vital for effectively engaging prospects, driving sales opportunities, and ensuring a seamless customer experience in a competitive automotive sales environment.

What are some typical challenges BDC associates face when handling inbound and outbound customer communications?

BDC Associates often juggle a high volume of calls, emails, and online inquiries, which can be challenging when trying to provide timely and personalized responses. Balancing efficiency with delivering excellent customer service requires strong organizational skills and the ability to adapt to varying customer needs. Additionally, meeting lead conversion goals while collaborating closely with sales teams can add pressure, but it also offers valuable experience in relationship building and sales support. Many BDC Associates find that developing effective communication strategies and utilizing CRM tools helps them succeed in these fast-paced environments.

What is the difference between Bdc Associate vs Customer Service Representative?

AspectBdc AssociateCustomer Service Representative
CredentialsHigh school diploma, sales or customer service experienceHigh school diploma, customer service skills
Work EnvironmentDealerships, automotive salesCall centers, retail, service industries
Employer & IndustryAutomotive industry, dealershipsVarious industries including retail, telecom, banking
Search & Comparison IntentAutomotive sales support, lead generationCustomer support, client interaction

The main difference between a Bdc Associate and a Customer Service Representative lies in their industry focus and job functions. Bdc Associates primarily work in automotive dealerships, focusing on lead management and sales support, while Customer Service Representatives work across various industries handling customer inquiries and support. Both roles require strong communication skills and customer service experience, but their work environments and specific responsibilities differ significantly.

Is being a Bdc Associate a good job?

A Bdc Associate is responsible for handling customer inquiries, scheduling appointments, and supporting sales teams, often working in a dealership or automotive environment. The role typically requires strong communication skills, familiarity with CRM tools, and the ability to work in a fast-paced setting. Compensation varies by location and experience, and the job can offer opportunities for advancement within sales or customer service roles.

What is a Bdc Associate job description?

A Bdc Associate is responsible for handling customer inquiries, scheduling appointments, and managing communication between customers and the sales team. They often use customer relationship management (CRM) software and require strong communication and organizational skills to support dealership or sales operations.

What is a Bdc associate?

A BDC (Business Development Center) associate is responsible for managing customer inquiries, scheduling appointments, and supporting sales teams primarily through phone and email communication. They often use customer relationship management (CRM) software and require strong communication and organizational skills to generate leads and improve dealership sales performance.

What are the most commonly searched types of Bdc jobs in Massachusetts?

The most popular types of Bdc jobs in Massachusetts are:

What cities in Massachusetts are hiring for Bdc Associate jobs?

Cities in Massachusetts with the most Bdc Associate job openings:

Bdc Associate jobs near you

BDC Associate, Balise Lexus of West Springfield

West Springfield, MA

Balise Motor Sales
Retail • 501 - 1,000 employees
Learn more about Balise Motor Salesexternal

$17 - $25/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 13 days ago

Job description

BDC Associate - Customer Service Representative

We are seeking a dedicated Customer Service Rep to join our team. In this role, you will use your computer skills, product knowledge, and outgoing personality to generate business through our online channels and book appointments.

Job Responsibilities:

  • Respond to customer inquiries via phone and email in a timely and professional manner.
  • Provide accurate information about vehicles and services to our customers.
  • Conduct outbound calls to follow up with customers or sales leads.
  • Managing internet inquiries through dealership website and other online channels.
  • Setting up customer appointments for the sales department.
  • Follow through on customer leads and build relationships with clients to close sales
  • Grow internet sales business and expand current customer base; measured through monthly online percentage.
  • Maintain a positive, and professional attitude toward customers, vendors and employees.

Pay Range: $17.00-$25.00 per hour

Environmental & Physical Requirements:

  • While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds

Benefits Include:

  • Competitive Benefits package, including health, dental, and disability insurances.
  • 401(k) with company match
  • Flexible spending accounts
  • Paid Time-Off
  • Weekly Pay
  • Employee discounts on service, parts and vehicles
  • Computer & Internet skills required
  • Proficiency in Microsoft office applications
  • Ability to follow through on leads and close sales
  • Proven experience in a customer service or call center environment a plus
  • Excellent communications skills, both verbal and written
  • Ability to multitask and prioritize in a fast-paced work environment
  • Positive, can-do attitude
  • Team-oriented
  • Bilingual proficiency preferred but not required

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