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Bank Communication Management Jobs (NOW HIRING)

University of Utah

Customer Service Management

Campus, IL · On-site

$46K - $93K/yr

Additionally, the Eye Bank Communications Manager, under minimal supervision, is responsible for planning, organizing, and directing all aspects pertaining to the EBCC and the DCC including the ...

Metro City Bank

Universal Banker I

Marietta, GA · On-site

$16.50 - $20.75/hr

Branch Manager Overview : Provides services for branch customers such as teller transactions ... Remains current on all Bank communication. Personal Development * Continues to develop knowledge of ...

Metro City Bank

Universal Banker I

Carrollton, TX · On-site

$17.25 - $21.75/hr

Branch Manager Overview : Provides services for branch customers such as teller transactions ... Remains current on all Bank communication. Personal Development * Continues to develop knowledge of ...

Metro City Bank

Universal Banker I

Marietta, GA · On-site

$16.50 - $20.75/hr

Branch Manager Overview : Provides services for branch customers such as teller transactions ... Remains current on all Bank communication. Personal Development * Continues to develop knowledge of ...

Metro City Bank

Universal Banker I

Suwanee, GA

$16.75 - $21/hr

Branch Manager Overview : Provides services for branch customers such as teller transactions ... Remains current on all Bank communication. Personal Development * Continues to develop knowledge of ...

Metro City Bank

Universal Banker I

Carrollton, TX · On-site

$17.25 - $21.75/hr

Branch Manager Overview : Provides services for branch customers such as teller transactions ... Remains current on all Bank communication. Personal Development * Continues to develop knowledge of ...

Metro City Bank

Universal Banker I

Suwanee, GA · On-site

$16.75 - $21/hr

Branch Manager Overview : Provides services for branch customers such as teller transactions ... Remains current on all Bank communication. Personal Development * Continues to develop knowledge of ...

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Bank Communication Management information

See salary details

$41K

$85.9K

$145.5K

How much do bank communication management jobs pay per year?

As of Jul 24, 2026, the average yearly pay for bank communication management in the United States is $85,857.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $97,500.00 per year, depending on experience, location, and employer.

What is Bank Communication Management?

Bank Communication Management (BCM) refers to the processes, tools, and systems that organizations use to securely and efficiently manage their interactions with banks. This includes exchanging financial messages, managing payments, reconciling transactions, and ensuring compliance with regulatory standards. BCM solutions often integrate with a company’s treasury or ERP systems to streamline banking operations, enhance transparency, and reduce risks. Efficient bank communication management is crucial for organizations with multiple banking partners or complex cash management needs.

What are the key skills and qualifications needed to thrive in Bank Communication Management, and why are they important?

To thrive in Bank Communication Management, you need expertise in finance, banking operations, and strategic communication, often supported by a degree in communications, finance, or related fields. Familiarity with customer relationship management (CRM) systems, digital communication platforms, and compliance software is crucial. Strong interpersonal skills, attention to detail, and the ability to convey complex information clearly make professionals stand out in this role. These skills ensure effective stakeholder engagement, regulatory compliance, and the maintenance of a positive brand reputation in a highly regulated industry.

How does a Bank Communication Management professional typically collaborate with other departments within a bank?

Bank Communication Management professionals work closely with departments such as marketing, compliance, risk, and customer service to ensure that all internal and external communications are accurate, consistent, and adhere to regulatory standards. They often coordinate messaging for new product launches, regulatory updates, and crisis communications, which requires regular meetings and cross-functional teamwork. Building strong relationships across departments is essential to streamline approval processes and maintain a unified brand voice. This collaborative environment helps ensure that all communications effectively support the bank’s strategic goals.

What is the difference between Bank Communication Management vs Bank Operations Specialist?

AspectBank Communication ManagementBank Operations Specialist
CredentialsTypically requires a degree in finance, communications, or related fields; certifications like CAMS or CFA are commonRequires a degree in finance, banking, or business; certifications like CAMS or Six Sigma may be advantageous
Work EnvironmentFocuses on internal and external communication, stakeholder engagement, and information disseminationHandles daily banking operations, transaction processing, and compliance tasks
Employer & Industry UsageUsed in banks, financial institutions, and corporate banking for communication rolesCommon in banks and financial institutions managing operational workflows

Bank Communication Management primarily involves managing communication strategies and stakeholder engagement, while Bank Operations Specialists focus on processing transactions and ensuring operational efficiency. Both roles require financial knowledge and are integral to banking functions, but they differ in daily responsibilities and skill emphasis.

More about Bank Communication Management jobs
What cities are hiring for Bank Communication Management jobs? Cities with the most Bank Communication Management job openings:
What states have the most Bank Communication Management jobs? States with the most job openings for Bank Communication Management jobs include:
What job categories do people searching Bank Communication Management jobs look for? The top searched job categories for Bank Communication Management jobs are:
Bank Communication Management jobs near you
Infographic showing various Bank Communication Management job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 4% Hybrid, and 3% Remote job distribution, with an average salary of $85,857 per year, or $41.3 per hour.
Customer Service Management

Customer Service Management

University of Utah

Campus, IL

$46K - $93K/yr

Full-time

Medical, Retirement

Posted 21 days ago

University Of Utah rating

7.2

Company rating: 7.2 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

352nd of 560 rated colleges and universities

Job description

Details
Open Date 06/09/2026 Requisition Number PRN45313B Job Title Customer Service Management Working Title Eye Bank Call Center Manager Career Progression Track M00 Track Level M3 - Manager FLSA Code Administrative Patient Sensitive Job Code? Yes Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary VP Area U of U Health - Academics Department 00267 - Ophthalmology-Services Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $46,816 - $93,112 Close Date 08/09/2026 Priority Review Date (Note - Posting may close at any time) Job Summary
The Eye Bank Call Center Manager is responsible for managing/overseeing all aspects of the Eye Bank Communication Center (EBCC) and the Donor Communications Center (DCC) of the Utah Lions Eye Bank. Additionally, the Eye Bank Communications Manager, under minimal supervision, is responsible for planning, organizing, and directing all aspects pertaining to the EBCC and the DCC including the department's internal and external customer service, staffing and financial management operations.
Learn more about the great benefits of working for University of Utah: benefits.utah.edu

Responsibilities
The Eye Bank Call Center Manager will be responsible for:
Training and re-assessing all Eye Bank Donor Coordinators on a periodic basis, which includes, but is not limited to obtaining consent for Anatomical Gift Donations and conducting Donor Risk Assessment Interviews with legal next-of-kin, and data entry.
Training and re-assessing all Donor Screeners on a periodic basis, which includes, but is not limited to initial referral generation of initial referrals, miscellaneous calls, and import offers.
Developing and maintaining Standard Operating Procedures as related to the communications of the Utah Lions Eye Bank.
Ensuring staffing and adequate coverage of Communications Center.
Developing, monitoring, and reporting on Communications Center activities through appropriate and timely reports.
Interfacing with external communication stakeholders, including, but not limited to DonorConnect.
Performing duties of an Eye Bank Donor Coordinator and/or Eye Bank Donor Screener, as needed.
Assisting in AOC call rotation.
Interacting with the Director of Operations, as well as Executive and Medical Directors concerning medical histories.
Providing oversight for staffing to ensure adequate coverage of department.
Conducting and leading monthly team meetings with Communication Center staff to discuss current operations, team performance, and further educate staff on policies and procedures.
Documenting and distributing meeting minutes to leadership and staff.
Serving as an active and contributing Administrative Staff member.
Maintaining excellent customer service relations with referring hospitals, funeral homes, law enforcement agencies, OPO, and OME.
Assisting in education and training of technical staff.
Completing annual Bridge/LMS training per University of Utah Health Academics policy.
Participating and complying with established Quality Assurance policies and assist with routine monitoring upon request.
Performing other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITY
Clerical support in medical or health related field.
Possess general medical knowledge and apply these skills in determination of donor eligibility.
Strong communication skills and excellent telephone etiquette.
Ability to prioritize calls and triage donors to maintain efficiency in ocular tissue recovery with minimum supervision.
Exercise excellent judgment and initiative, keep confidences, be honest and discreet.
Respects patient confidentiality, honesty, and integrity.
Maintain an excellent attendance record.
Interact with all others in a professional and customer-friendly manner.
Ability to be a supportive team member.
PC skills including excellent data entry abilities.
Must be able to take call when adequate coverage cannot be secured.
Possess knowledge of all ULEB procedures, EBAA Medical Standards, and FDA regulations pertaining to eye banking.
Know and follow current hospital and Medical Examiner office procedures regarding organ/tissue donation in accordance with current FDA/EBAA/OME/ULEB Policies and Procedures.
Interact professionally with all persons, both internal and external, in a friendly, customer service-oriented manner.
Uphold University Health Academics core values by adhering to the PROMISE standards.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Senior Manager, Customer Service Management: Requires a bachelor's (or equivalency) + 8 years or a master's (or equivalency) + 6 years of directly related work experience.

Preferences
Prefer two years' experience.
Prefer three years' experience in eye, organ, or tissue banking.
Certification as an Eye Bank Technician required within one year of hire.
Designation as Medical Director Designee within one year of hire.
Bachelor's degree in a related field or equivalency required. Demonstrated human relations and effective communication skills.
(5) years of management experience leading a call center team is preferred
Type Benefited Staff Special Instructions Summary Additional Information
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah NonDiscrimination page.
Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

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About University of Utah

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The University of Utah is the state’s flagship institution of higher education, with 18 schools and colleges, more than 100 undergraduate majors and graduate programs, and an enrollment of more than 38,000 students. It is a member of the Association of American Universities—an invitation-only, prestigious group of 71 leading research institutions. The U is advancing a new national model for higher education that delivers societal impact through education, research, health care, and community service, while making social, economic, and cultural contributions that improve lives across Utah and around the world.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Salt Lake City, UT, US

Year founded

1850

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