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Online Banking Jobs (NOW HIRING)

Cross River

QA Engineer - Online Banking

Fort Lee, NJ · On-site

$100K - $160K/yr

What We're Looking For We are seeking two QA Engineers - Online Banking (level II and Senior) to join our Online Banking and Mobile Banking teams. The level/title will be determined throughout the ...

Cross River

QA Engineer - Online Banking

Fort Lee, NJ · Hybrid

$100K - $160K/yr

What We're Looking For We are seeking two QA Engineers - Online Banking (level II and Senior) to join our Online Banking and Mobile Banking teams. The level/title will be determined throughout the ...

MVB

Digital Banking Service Representative

Perform daily administration duties to include, but not limited to, building and coding online banking profiles as per procedures and client agreements, daily report monitoring, and enrolling or ...

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Online Banking information

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$30.5K

$39K

$46K

How much do online banking jobs pay per year?

As of Jul 20, 2026, the average yearly pay for online banking in the United States is $39,030.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $43,000.00 per year, depending on experience, location, and employer.

What is online banking?

Online banking is a digital service offered by banks that allows customers to manage their financial accounts over the internet. With online banking, you can check account balances, transfer money, pay bills, and access other banking services from your computer or mobile device, anytime and anywhere. This convenience helps users save time and avoid visiting a physical bank branch. Most banks offer secure websites and mobile apps to ensure the safety and privacy of your transactions.

What are the key skills and qualifications needed to thrive in an Online Banking role, and why are they important?

To thrive in an Online Banking role, you need a solid understanding of financial services, online transaction processes, and customer account management, often supported by a degree in finance or related fields. Familiarity with digital banking platforms, cybersecurity protocols, and CRM systems is typically required. Excellent problem-solving, attention to detail, and strong communication skills help build trust and efficiently address customer concerns. These skills ensure secure, seamless, and user-friendly banking experiences for clients in a technology-driven environment.

What is the difference between Online Banking vs Bank Teller?

AspectOnline BankingBank Teller
Required CredentialsBasic banking knowledge, sometimes certificationsHigh school diploma, customer service skills
Work EnvironmentRemote, digital platformBank branch, in-person
Employer & Industry UsageFinancial institutions, banksBank branches, retail banking
Common Search & Comparison IntentConvenience, digital banking servicesIn-person service, cash handling

Online Banking involves managing accounts and performing transactions via digital platforms, offering convenience and 24/7 access. Bank Tellers work in physical branches, assisting customers face-to-face with transactions and inquiries. While both roles serve banking customers, Online Banking emphasizes remote digital services, whereas Bank Tellers provide in-person assistance.

What are some common challenges faced by professionals working in online banking, and how can applicants prepare to address them?

Professionals in online banking often encounter challenges such as staying ahead of rapidly evolving technology, ensuring robust cybersecurity, and addressing customer concerns efficiently in a digital environment. Applicants can prepare by staying current with fintech trends, obtaining relevant certifications in cybersecurity, and developing strong problem-solving and communication skills to assist clients remotely. Emphasizing adaptability and continuous learning will help candidates excel in this fast-paced, tech-driven sector.
More about Online Banking jobs
What cities are hiring for Online Banking jobs? Cities with the most Online Banking job openings:
What are the most commonly searched types of Banking jobs? The most popular types of Banking jobs are:
What states have the most Online Banking jobs? States with the most job openings for Online Banking jobs include:
What job categories do people searching Online Banking jobs look for? The top searched job categories for Online Banking jobs are:
Online Banking jobs near you
Infographic showing various Online Banking job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 87% Full Time, 9% Part Time, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $39,030 per year, or $18.8 per hour.
Commercial Online Banking Support Specialist

Commercial Online Banking Support Specialist

Northwest Bank

Boise, ID • On-site

Full-time

Posted 10 hours ago

Job description

Description:

Summary

The Commercial Online Banking Support Specialist’s primary responsibility is to provide support to the Bank’s commercial online banking customers and auxiliary treasury service products, such as ACH, RDC, MDC, Wire Transfers, Positive Pay (check and ACH), Bill Pay, and Admin functions. Coordination and collaboration with the team to ensure open treasury tickets are processed in a timely manner. Set a positive tone and sense of urgency to resolve customer issues by diving deeper into the problem and root cause then proactively seek a solution to improve the process.

Requirements:

Essential Duties & Responsibilities

  • Perform assigned duties in accordance with the Bank’s Mission, Vision and Core Values; and provide the Bank’s customers with timely, responsive, and exceptional service in accordance with the Bank’s customer service standards.
  • Be an expert in treasury management products and services; complete treasury services application, forms and agreements for customers and internal production team to facilitate depository services for business customers. Work with Branch Service support team to ensure customer is taken care of.
  • Work with team to complete annual self-assessment project and monitoring customer activity. Address any identified business control issues with TMOs, RMs, and MPs.
  • Process submitted treasury services tickets in a timely manner by following risk-based procedures are followed accordingly. Verify or validate other team member tickets.
  • Provide internal and external support, to include direct contact with customers, initial set up, on-boarding, review, and maintenance of commercial banking services to include RDC, ACH, PP and MDC. Provide technical services for SCO set-up, downloading drivers, and working with customer IT department to troubleshoot issues.
  • Assist with Credit Memo information analysis and risk rating of treasury service products. Any identified risk should be communicated to the branch service teams.
  • Train on-boarding customers and performs quality control standards to ensure the customer understands security measures and expectations of service.
  • As needed will assist with other tasks relating to supporting the department, such as troubleshooting customers online and mobile banking issues, and answering any customer questions regarding any of the electronic services products that the Bank offers.
  • Supports production teams with timely and accurate responses regarding customer statuses to new access or changes to existing accounts.
  • Educate and train treasury management customers in the risks and requirements of TM services.
  • Assist in customer reviews of TM services; perform on-site reviews when needed.
  • Investigate and analyze new TM products, services, and core system modules and forward recommendations to Senior Operations Officer.
  • Maintain a thorough knowledge of bank policies and procedures, as well as keeps up-to-date on changes.
  • Provide timely and responsive customer service.
  • Perform other duties as assigned.

Required Qualifications

  • Bachelor’s degree or minimum 2 years’ experience with electronic and / or treasury payments

Preferred Qualifications

  • Time management, problem solving, and project management skills
  • Basic math and technical programming skills
  • Knowledge of treasury services products and services
  • Knowledge of deposit policies and procedures
  • Strong computer skills including Windows-based software, word processing and spreadsheet applications, internet usage, email, and bank software
  • Commercial online banking knowledge experience
  • Exceptional customer service experience
  • Effective oral, written and interpersonal communication skills
  • Ability to organize and prioritize tasks at an individual level under a variety of conditions and constraints with minimal guidance