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Avaya Contact Center Jobs (NOW HIRING)

World Wide Technology

Contact Center Sr. Advisor

$118K - $148K/yr

Avaya Aura * NICE InContact * Five9 * Experience with one or more of the following Workforce ... Contact Center Metrics * Self-service applications * Desktop applications * CRM, IVR (Interactive ...

Fabergent

Avaya Dialer Administrator

Phoenix, AZ · On-site

Experience with dialer technology and lead campaign management for an outbound contact center ... with Avaya and/or Genesys Outbound Dialing Platforms a plus Knowledge of Pearl Scripting, SQL ...

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How much do avaya contact center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for avaya contact center in the United States is $42.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $63.94 per hour, depending on experience, location, and employer.

What is an Avaya Contact Center?

An Avaya Contact Center job involves managing, configuring, and supporting Avaya's communication solutions to enhance customer interactions. Professionals in this role handle call routing, system troubleshooting, and integration with CRM tools. They ensure seamless customer service operations by optimizing contact center technologies. Experience with Avaya software, VoIP, and contact center metrics is often required.

What are the key skills and qualifications needed to thrive in the Avaya Contact Center position?

To thrive as an Avaya Contact Center professional, you need a strong background in customer service, troubleshooting, and telephony systems, often backed by experience in call center operations or IT support. Familiarity with Avaya contact center platforms such as Avaya Aura or Avaya Elite, and relevant certifications like Avaya Certified Support Specialist (ACSS) are highly beneficial. Excellent communication, problem-solving, and multitasking abilities help individuals excel in high-paced, customer-focused environments. These skills ensure efficient call resolution, excellent customer experiences, and effective operation of complex contact center technology.

What does a typical workday look like for an Avaya Contact Center specialist?

A typical day for an Avaya Contact Center specialist involves monitoring and supporting the Avaya communications platform, resolving technical issues, performing system updates, and collaborating with IT and operations teams. You may handle troubleshooting customer connectivity problems, configure call flows, and ensure that service levels are maintained throughout the day. Interaction with end-users and internal stakeholders is common, as is documenting incidents and solutions to help improve support processes. The role requires adaptability as priorities may shift quickly, especially when urgent technical issues arise. This hands-on, collaborative environment is ideal for those who enjoy technical problem-solving and engaging with a wide variety of users.

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Avaya Contact Center jobs near you
Infographic showing various Avaya Contact Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $88,549 per year, or $42.6 per hour.

Implementation Engineer - Unified Communications & Contact Center Solutions

Cerium Networks Inc

Seattle, WA • On-site, Remote

$500/wk

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Description

About Us

Cerium Networks is a leading technology solutions integrator and Managed Services Provider. We connect businesses to their potential. We're at the intersection of cybersecurity, modern networking, and AI - building platforms and tools that power how businesses communicate, collaborate, and compete. Our work spans unified communications and modern workplace solutions, contact center innovation, scalable data and AI infrastructure, and 24/7 managed IT support.  With a consultative approach and deep technical expertise, we deliver and support advanced technology solutions to drive innovation and excellence in IT services. Join us to be part of a team committed to excellence.


Cerium Networks is seeking an Implementation Engineer to deploy and maintain Unified Communications Solutions. This role partners with Solution Architects and Project Managers to successfully implement net-new solutions, perform upgrades and troubleshoot customer issues to successful customer outcomes. The ideal candidate combines strong customer communication with practical technical depth across enterprise communications platforms such as Avaya, AudioCodes, Microsoft Teams voice integrations. Contact center experience is highly desired but not required.


What You'll Do

  • Install, upgrade and troubleshoot the Avaya Aura suite of products, including Communication Manager (CM), Application Enablement Services (AES), System Manager (SMGR), Session Manager (SM), Session Border Controller (Client), AADS, and Messaging.
  • Perform assessments of existing customer systems and provide feedback on migrations or upgrade level of effort.
  • Integrate Avaya Aura with Call Center solutions, as needed.
  • Configure SIP circuits between Aura and SBCs such as AudioCodes. 
  • Support Microsoft Teams Calling using Direct Routing.
  • Oversee Carrier Voice Network Management and third-party connectivity.
  • Perform infrastructure patching and maintenance activities to ensure a secure and stable telephony environment.
  • Configure E911 as required for compliance with FCC rules
  • Collaborate with the managed services team to support complex customer issues and P1 tickets

Requirements


 What We're Looking For

  • 5+ years of experience managing enterprise voice systems.
  • Proven expertise in the management, implementation and upgrades of the Avaya Aura suite (CM, AES, SMGR, SM, Client, Messaging).
  • Hands-on experience with Session Border Controllers.
  • Strong understanding of Microsoft Teams Calling with Direct Routing.
  • Experience with Genesys Cloud and Genesys Engage platforms.
  • Familiarity with Carrier Voice Network Management.
  • Knowledge of voice security, fraud detection, and third-party telephony integrations.
  • Willingness to support on-call rotation, including after-hours and weekends.
  • Strong written and verbal communication skills for proposals, scopes of work, RFP/RFI responses, design summaries, workshops, and internal enablement.
  • Strong analytical, collaboration, problem-solving, prioritization, and follow-through skills.
  • Willingness to travel. Travel may be required for customer meetings, discovery sessions, manufacturer events, internal meetings, conferences, and on-site work.


Preferred Qualifications

  • AADS integration experience with SSO / AD for Remote Worker is highly desirable
  • Experience managing complex Avaya IP Network regions is highly desirable


Location: Seattle, WA or Portland, OR - Hybrid with 2 days in office per week


Compensation

  • Pay Range: $95,000-130,000 
  • Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. 

Benefits

Medical, dental and vision Insurance

Basic term life and AD&D insurance (fully paid for by the company)

Paid time off annually: 15 days of PTO and 9 paid holidays

401(k) Plan and Employer Matching Contribution of 4%

Wellness program that includes up to $500 in cash awards

Employee Assistance Program

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