Troubleshoot complex issues involving Avaya telephony, SIP trunks, SBCs, call routing, and contact center platforms. Perform Root Cause Analysis (RCA) and implement permanent solutions. Lead voice ...
Troubleshoot complex issues involving Avaya telephony, SIP trunks, SBCs, call routing, and contact center platforms. Perform Root Cause Analysis (RCA) and implement permanent solutions. Lead voice ...
Avaya Integration Engineer
Richmond, VA · On-site
... Contact Center technologies - At least 3 years of experience in VMWare/VDI, Avaya 1x, CISCO UCCE ... Professionals - Creation, analysis, and troubleshooting of IVR call flows and its role in a complex ...
Avaya Integration Engineer
Richmond, VA · On-site
... Contact Center technologies - At least 3 years of experience in VMWare/VDI, Avaya 1x, CISCO UCCE ... Professionals - Creation, analysis, and troubleshooting of IVR call flows and its role in a complex ...
Avaya Integration Engineer
Richmond, VA · On-site
... Contact Center technologies - At least 3 years of experience in VMWare/VDI, Avaya 1x, CISCO UCCE ... Professionals - Creation, analysis, and troubleshooting of IVR call flows and its role in a complex ...
Avaya Integration Engineer
Richmond, VA · On-site
... Contact Center technologies - At least 3 years of experience in VMWare/VDI, Avaya 1x, CISCO UCCE ... Professionals - Creation, analysis, and troubleshooting of IVR call flows and its role in a complex ...
Contact Center Consultant
Charlotte, NC · On-site
Contact Center Consultant Immediate need for a Contact Center Consultant for a position in the IT ... Good knowledge of Java, Avaya and PBX. * Telecom and Cable domain preferred. * Working with ...
Contact Center Consultant
Charlotte, NC · On-site
Contact Center Consultant Immediate need for a Contact Center Consultant for a position in the IT ... Good knowledge of Java, Avaya and PBX. * Telecom and Cable domain preferred. * Working with ...
Title: - Contact Center Specialist Location: - Dallas, TX Joining Mode: - 6 Month Contract GENERAL DESCRIPTION:- Knowledge/Experience Knowledge of Avaya PBX hardware up to and including Avaya CM 6.3 ...
Title: - Contact Center Specialist Location: - Dallas, TX Joining Mode: - 6 Month Contract GENERAL DESCRIPTION:- Knowledge/Experience Knowledge of Avaya PBX hardware up to and including Avaya CM 6.3 ...
Contact Center Consultant
Charlotte, NC · On-site
Contact Center Consultant Immediate need for a Contact Center Consultant for a position in the IT ... Good knowledge of Java, Avaya and PBX. * Telecom and Cable domain preferred. * Working with ...
Contact Center Consultant
Charlotte, NC · On-site
Contact Center Consultant Immediate need for a Contact Center Consultant for a position in the IT ... Good knowledge of Java, Avaya and PBX. * Telecom and Cable domain preferred. * Working with ...
... Avaya) for the company's project. • Evaluate contact center and agent historical performance ... Professional Services for clients globally ranging from 25 to 250,000+ employees. Founded in 2011 ...
... Avaya) for the company's project. • Evaluate contact center and agent historical performance ... Professional Services for clients globally ranging from 25 to 250,000+ employees. Founded in 2011 ...
Infrastructure engineer
Auburn, CA · On-site
$115K - $151K/yr
Arista DC/Branch Routers and Switches, Avaya Contact-Center, AWS Infra Services, Cisco-sdn-network-administration, CUCM, F5 Load Balancer, Netscaler LoadBalancer, NICE Contact Center
Quick apply
Infrastructure engineer
Auburn, CA · On-site
$115K - $151K/yr
Arista DC/Branch Routers and Switches, Avaya Contact-Center, AWS Infra Services, Cisco-sdn-network-administration, CUCM, F5 Load Balancer, Netscaler LoadBalancer, NICE Contact Center
Contact Center Analyst
New York, NY · On-site
$99K - $150K/yr
Trace interactions across CCT Pro, Avaya, CRM platforms, and downstream workflows to understand ... Promotes a welcoming environment and professional atmosphere through courteous communication ...
Contact Center Analyst
New York, NY · On-site
$99K - $150K/yr
Trace interactions across CCT Pro, Avaya, CRM platforms, and downstream workflows to understand ... Promotes a welcoming environment and professional atmosphere through courteous communication ...
Network Engineer
Denver, CO · On-site
Genesys Contact-Center,HP DC/Branches Routers and Switches,Juniper DC/Branches Routers and Switches,Arista DC/Branch Routers and Switches,Avaya Contact-Center,Azure Infra Services,Cisco-sdn-network ...
Quick apply
Network Engineer
Denver, CO · On-site
Genesys Contact-Center,HP DC/Branches Routers and Switches,Juniper DC/Branches Routers and Switches,Arista DC/Branch Routers and Switches,Avaya Contact-Center,Azure Infra Services,Cisco-sdn-network ...
Lead Network Engineer
Benton Harbor, MI · On-site
$95K - $132K/yr
... your professional network or friends who are looking for new opportunities since we have an ... Manager and other AVAYA Contact Center Technology. * Experience with IVR administration.
Lead Network Engineer
Benton Harbor, MI · On-site
$95K - $132K/yr
... your professional network or friends who are looking for new opportunities since we have an ... Manager and other AVAYA Contact Center Technology. * Experience with IVR administration.
Hands-on management and optimization of contact center platforms such as Amazon Connect, Avaya, Cisco, Genesys, Talkdesk, or other leading solutions. * Project Leadership: Collaborate with ...
Hands-on management and optimization of contact center platforms such as Amazon Connect, Avaya, Cisco, Genesys, Talkdesk, or other leading solutions. * Project Leadership: Collaborate with ...
Hands-on management and optimization of contact center platforms such as Amazon Connect, Avaya, Cisco, Genesys, Talkdesk, or other leading solutions. * Project Leadership: Collaborate with ...
Hands-on management and optimization of contact center platforms such as Amazon Connect, Avaya, Cisco, Genesys, Talkdesk, or other leading solutions. * Project Leadership: Collaborate with ...
Company Description 360 IT Professionals is a Software Development Company based in Fremont ... Avaya, CUCM, etc...). Qualifications * BS degree in Computer Science or related field.
Company Description 360 IT Professionals is a Software Development Company based in Fremont ... Avaya, CUCM, etc...). Qualifications * BS degree in Computer Science or related field.
Direct, hands-on experience with NICE CXone (NICE inContact) - this is required * 2+ years working with contact center platforms (NICE, Genesys, Cisco, Avaya, etc.) * Experience configuring call ...
Quick apply
Direct, hands-on experience with NICE CXone (NICE inContact) - this is required * 2+ years working with contact center platforms (NICE, Genesys, Cisco, Avaya, etc.) * Experience configuring call ...
The call center systems include Genesys and CTI (Computer Telephony Integration), AVAYA IVR system, and AVAYA Contact Centre technology. Description of the requested work, including deliverables and ...
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The call center systems include Genesys and CTI (Computer Telephony Integration), AVAYA IVR system, and AVAYA Contact Centre technology. Description of the requested work, including deliverables and ...
Three Contact Center Engineer's - AWS Connect Location: Sacramento , CA HYBRID need candidate with ... Develop and manage telephony and routing workflows across legacy platforms including Genesys, Avaya ...
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Three Contact Center Engineer's - AWS Connect Location: Sacramento , CA HYBRID need candidate with ... Develop and manage telephony and routing workflows across legacy platforms including Genesys, Avaya ...
Avaya Engineer ( AI/ML )
Phoenix, AZ · On-site
$96K - $132K/yr
Experience with Five9 Contact Center Platform * Experience with contact center call routing and ... Avaya * Cisco Contact Center * LivePerson * Experience designing and supporting IVR and call ...
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Avaya Engineer ( AI/ML )
Phoenix, AZ · On-site
$96K - $132K/yr
Experience with Five9 Contact Center Platform * Experience with contact center call routing and ... Avaya * Cisco Contact Center * LivePerson * Experience designing and supporting IVR and call ...
Contact Center and IVR design, implementation, and support. * Experience planning and executing ... Avaya Certified Integration Specialist (ACIS), Avaya Implementation Professional Specialist (AIPS ...
Quick apply
Contact Center and IVR design, implementation, and support. * Experience planning and executing ... Avaya Certified Integration Specialist (ACIS), Avaya Implementation Professional Specialist (AIPS ...
Recruit, interview, and onboard experienced contact center professionals, with relevant experience ... Twilio, Genesys, Cisco, Avaya * Familiarity with Amazon Connect and the AWS ecosystem principles ...
Recruit, interview, and onboard experienced contact center professionals, with relevant experience ... Twilio, Genesys, Cisco, Avaya * Familiarity with Amazon Connect and the AWS ecosystem principles ...
Professional Avaya Contact Center information
See salary details
$5.29 - $6.62
0% of jobs
$6.62 - $7.95
0% of jobs
$7.95 - $9.29
0% of jobs
$9.29 - $10.62
0% of jobs
$10.62 - $11.95
0% of jobs
$11.95 - $13.29
0% of jobs
$13.29 - $14.62
11% of jobs
$15.09 is the 25th percentile. Wages below this are outliers.
$14.62 - $15.95
39% of jobs
$15.95 - $17.29
5% of jobs
$17.29 - $18.62
0% of jobs
$19.21 is the 75th percentile. Wages above this are outliers.
$18.62 - $19.95
45% of jobs
$5
$17
$19
How much do professional avaya contact center jobs pay per hour?
As of Aug 31, 2026, the average hourly pay for professional avaya contact center in the United States is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.
What cities are hiring for Professional Avaya Contact Center jobs?
Cities with the most Professional Avaya Contact Center job openings:
What are the most commonly searched types of Avaya Contact Center jobs?
The most popular types of Avaya Contact Center jobs are:
What states have the most Professional Avaya Contact Center jobs?
States with the most job openings for Professional Avaya Contact Center jobs include:
Senior Voice Engineer (Avaya Voice & UC)
Vancouver, WA • On-site
Black Rock Group
Other
Posted 26 days ago
Job description
Job Title: Senior Voice Engineer (Avaya Voice & UC)
Location: Vancouver, WA (Onsite)
Duration: Long-Term Contract
Job Summary
We are seeking an experienced Senior Voice Engineer with deep expertise in Avaya Voice Infrastructure, Unified Communications, Contact Center technologies, SIP/VoIP, and Voice Automation. The ideal candidate will provide L3 production support, lead complex troubleshooting efforts, drive voice transformation initiatives, and build automation solutions to improve operational efficiency and reliability.
Responsibilities
Provide L3 support for enterprise voice and unified communications environments.
Troubleshoot complex issues involving Avaya telephony, SIP trunks, SBCs, call routing, and contact center platforms.
Perform Root Cause Analysis (RCA) and implement permanent solutions.
Lead voice migrations, upgrades, and transformation initiatives.
Support major production incidents and customer escalations.
Collaborate with network, security, and application teams.
Develop automation solutions for voice operations, monitoring, and reporting.
Create dashboards, health checks, operational reports, and documentation.
Coordinate with telecom carriers for SIP, PRI, and circuit-related issues.
Mentor L1/L2 engineers and provide technical guidance.
Required Technical Skills
Avaya Technologies
Avaya Aura Communication Manager
Avaya Session Manager
Avaya System Manager
Avaya Session Border Controller (SBCE)
Avaya Media Gateway (G430/G450/G650)
Avaya CMS Reporting
Avaya Contact Center / Elite
Avaya IP Office (Preferred)
Voice & Unified Communications
SIP Protocol Analysis
VoIP & H.323
SIP Trunks
Dial Plan Design
Session Management
Call Routing & Recording
Voice QoS Analysis
SBC Administration
Contact Center
Avaya Contact Center
Call Vectoring
VDN & Hunt Groups
CMS Reporting
IVR Integration
Workforce Management Integration
Automation (Mandatory)
Python
REST APIs
Ansible
PowerShell
Log Collection & Analysis
Health Check Automation
Configuration Backup & Validation
Dashboard Development (Grafana, Power BI, or equivalent)
SNMP & API-based Monitoring
Preferred Experience
Wireshark Packet Analysis
SolarWinds, PRTG, Splunk, NetBrain
Microsoft Teams Voice (Direct Routing)
AudioCodes SBC
ITIL Incident, Problem & Change Management
Preferred Certifications
Avaya ACS / ACIS
CCNP Collaboration
Microsoft Teams Voice Engineer (MS-720)
Python or Automation Certifications