... Avaya Contact Center / Elite Avaya IP Office (Preferred) Voice & Unified Communications SIP Protocol Analysis VoIP & H.323 SIP Trunks Dial Plan Design Session Management Call Routing & Recording ...
... Avaya Contact Center / Elite Avaya IP Office (Preferred) Voice & Unified Communications SIP Protocol Analysis VoIP & H.323 SIP Trunks Dial Plan Design Session Management Call Routing & Recording ...
... Manage configuration testing and deployment of Avaya voice systems Analyze and resolve complex ... Contact centre Solution- Voicing.AI, Optical Networking testing, Performance Testing -Execution ...
... Manage configuration testing and deployment of Avaya voice systems Analyze and resolve complex ... Contact centre Solution- Voicing.AI, Optical Networking testing, Performance Testing -Execution ...
Lead Network Engineer
$95K - $132K/yr
Expert in an AVAYA Call flow designs, VOIP, SIP, CMS, One X, Communication Manager and other AVAYA Contact Center Technology. * Experience with IVR administration. * Experience with Avaya Modular ...
Lead Network Engineer
$95K - $132K/yr
Expert in an AVAYA Call flow designs, VOIP, SIP, CMS, One X, Communication Manager and other AVAYA Contact Center Technology. * Experience with IVR administration. * Experience with Avaya Modular ...
Avaya Integration Engineer
Richmond, VA · On-site
Avaya Integration Engineer Location: Richmond VA Position Type: Contract Position Basic ... Manager Express, with emphasis on UCCX, Contact Center & Unity. - Perform software upgrades on ...
Avaya Integration Engineer
Richmond, VA · On-site
Avaya Integration Engineer Location: Richmond VA Position Type: Contract Position Basic ... Manager Express, with emphasis on UCCX, Contact Center & Unity. - Perform software upgrades on ...
... Manager Express, with emphasis on UCCX, Contact Center & Unity. - Perform software upgrades on ... Avaya 1x, IVR, ACD Systems, CMS Feeds, CTI, IVR Development/Maintenance/Administration ...
... Manager Express, with emphasis on UCCX, Contact Center & Unity. - Perform software upgrades on ... Avaya 1x, IVR, ACD Systems, CMS Feeds, CTI, IVR Development/Maintenance/Administration ...
Contact Center Consultant
Charlotte, NC · On-site
Project management experience in managing contact center. * Good knowledge of Java, Avaya and PBX. * Telecom and Cable domain preferred. * Working with Business owners, developers and IT Team to ...
Contact Center Consultant
Charlotte, NC · On-site
Project management experience in managing contact center. * Good knowledge of Java, Avaya and PBX. * Telecom and Cable domain preferred. * Working with Business owners, developers and IT Team to ...
Contact Center Consultant
Charlotte, NC · On-site
Project management experience in managing contact center. * Good knowledge of Java, Avaya and PBX. * Telecom and Cable domain preferred. * Working with Business owners, developers and IT Team to ...
Contact Center Consultant
Charlotte, NC · On-site
Project management experience in managing contact center. * Good knowledge of Java, Avaya and PBX. * Telecom and Cable domain preferred. * Working with Business owners, developers and IT Team to ...
... Avaya AES, Call Management System, and Modular Messaging Experience with call center application and functionality including vector, VDN and DNIS routing design Understanding voice and contact center ...
... Avaya AES, Call Management System, and Modular Messaging Experience with call center application and functionality including vector, VDN and DNIS routing design Understanding voice and contact center ...
Implementation Engineer - Unified Communications, Contact Center Solutions
Beaverton, OR · On-site
$110 - $150/hr
* Install, upgrade and troubleshoot the Avaya Aura suite of products, including Communication Manager ... Integrate Avaya Aura with Call Center solutions, as needed. * Configure SIP circuits between Aura ...
Implementation Engineer - Unified Communications, Contact Center Solutions
Beaverton, OR · On-site
$110 - $150/hr
* Install, upgrade and troubleshoot the Avaya Aura suite of products, including Communication Manager ... Integrate Avaya Aura with Call Center solutions, as needed. * Configure SIP circuits between Aura ...
Implementation Engineer - Unified Communications, Contact Center Solutions
Oregon, WI · On-site
$95 - $130/hr
* Install, upgrade and troubleshoot the Avaya Aura suite of products, including Communication Manager ... Integrate Avaya Aura with Call Center solutions, as needed. * Configure SIP circuits between Aura ...
Implementation Engineer - Unified Communications, Contact Center Solutions
Oregon, WI · On-site
$95 - $130/hr
* Install, upgrade and troubleshoot the Avaya Aura suite of products, including Communication Manager ... Integrate Avaya Aura with Call Center solutions, as needed. * Configure SIP circuits between Aura ...
Infrastructure engineer
Auburn, CA · On-site
$115K - $151K/yr
Responsible for Providing L2L3 troubleshooting support for Managed security devices Firewalls ... Arista DC/Branch Routers and Switches, Avaya Contact-Center, AWS Infra Services, Cisco-sdn-network ...
Quick apply
Infrastructure engineer
Auburn, CA · On-site
$115K - $151K/yr
Responsible for Providing L2L3 troubleshooting support for Managed security devices Firewalls ... Arista DC/Branch Routers and Switches, Avaya Contact-Center, AWS Infra Services, Cisco-sdn-network ...
Avaya Developer
Las Vegas, NV · On-site
Experience in program communication and program management. Communication skills a must, PowerPoint ... Call center domain Knowledge Java proficiency Database- Cloud AWS Knowledge. Open shift preferable
Quick apply
Avaya Developer
Las Vegas, NV · On-site
Experience in program communication and program management. Communication skills a must, PowerPoint ... Call center domain Knowledge Java proficiency Database- Cloud AWS Knowledge. Open shift preferable
Contact Center Analyst
New York, NY · On-site
$99K - $150K/yr
Contact Center Performance Analytics: Develop and maintain performance dashboards and reporting for ... Trace interactions across CCT Pro, Avaya, CRM platforms, and downstream workflows to understand ...
Contact Center Analyst
New York, NY · On-site
$99K - $150K/yr
Contact Center Performance Analytics: Develop and maintain performance dashboards and reporting for ... Trace interactions across CCT Pro, Avaya, CRM platforms, and downstream workflows to understand ...
Hands-on management and optimization of contact center platforms such as Amazon Connect, Avaya, Cisco, Genesys, Talkdesk, or other leading solutions. * Project Leadership: Collaborate with ...
Hands-on management and optimization of contact center platforms such as Amazon Connect, Avaya, Cisco, Genesys, Talkdesk, or other leading solutions. * Project Leadership: Collaborate with ...
... Avaya, Genesys, SAP eCRM * 5+ years experience in managing large scale project(s) to move contact ... center operations to cloud based solutions, using standard PMI methodologies * Experience and ...
... Avaya, Genesys, SAP eCRM * 5+ years experience in managing large scale project(s) to move contact ... center operations to cloud based solutions, using standard PMI methodologies * Experience and ...
... Avaya, Genesys, SAP eCRM * 5+ years experience in managing large scale project(s) to move contact ... center operations to cloud based solutions, using standard PMI methodologies * Experience and ...
... Avaya, Genesys, SAP eCRM * 5+ years experience in managing large scale project(s) to move contact ... center operations to cloud based solutions, using standard PMI methodologies * Experience and ...
Hands-on management and optimization of contact center platforms such as Amazon Connect, Avaya, Cisco, Genesys, Talkdesk, or other leading solutions. * Project Leadership: Collaborate with ...
Hands-on management and optimization of contact center platforms such as Amazon Connect, Avaya, Cisco, Genesys, Talkdesk, or other leading solutions. * Project Leadership: Collaborate with ...
We are seeking a Contact Center Systems Engineer with strong expertise in Avaya ACD and enterprise ... Manage carrier connectivity, including SIP trunks, toll-free services, DIDs, DNIS, ANI, toll fraud ...
We are seeking a Contact Center Systems Engineer with strong expertise in Avaya ACD and enterprise ... Manage carrier connectivity, including SIP trunks, toll-free services, DIDs, DNIS, ANI, toll fraud ...
We are seeking a Contact Center Systems Engineer with strong expertise in Avaya ACD and enterprise ... Manage carrier connectivity, including SIP trunks, toll-free services, DIDs, DNIS, ANI, toll fraud ...
We are seeking a Contact Center Systems Engineer with strong expertise in Avaya ACD and enterprise ... Manage carrier connectivity, including SIP trunks, toll-free services, DIDs, DNIS, ANI, toll fraud ...
We are seeking a Contact Center Systems Engineer with strong expertise in Avaya ACD and enterprise ... Manage carrier connectivity, including SIP trunks, toll-free services, DIDs, DNIS, ANI, toll fraud ...
We are seeking a Contact Center Systems Engineer with strong expertise in Avaya ACD and enterprise ... Manage carrier connectivity, including SIP trunks, toll-free services, DIDs, DNIS, ANI, toll fraud ...
Manager Avaya Contact Center information
See salary details
$21.5K - $28.5K
2% of jobs
$28.5K - $35.4K
0% of jobs
$35.4K - $42.4K
6% of jobs
$42.4K - $49.3K
5% of jobs
$52.6K is the 25th percentile. Wages below this are outliers.
$49.3K - $56.3K
23% of jobs
$56.3K - $63.2K
11% of jobs
The median wage is $64.1K / yr.
$63.2K - $70.2K
17% of jobs
$74.3K is the 75th percentile. Wages above this are outliers.
$70.2K - $77.1K
17% of jobs
$77.1K - $84.1K
7% of jobs
$84.1K - $91K
6% of jobs
$91K - $98K
4% of jobs
$21.5K
$65.6K
$98K
How much do manager avaya contact center jobs pay per year?
As of Aug 23, 2026, the average yearly pay for manager avaya contact center in the United States is $65,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $75,000.00 per year, depending on experience, location, and employer.
What is the difference between Manager Avaya Contact Center vs Contact Center Supervisor?
| Aspect | Manager Avaya Contact Center | Contact Center Supervisor |
|---|---|---|
| Responsibilities | Oversees entire contact center operations, manages teams, implements strategies, and ensures KPIs are met. | Supervises daily agent activities, handles escalations, and monitors performance on a shift basis. |
| Required Credentials | Experience with Avaya systems, contact center management, and often a related degree or certifications. | Customer service experience, knowledge of contact center tools, and leadership skills. |
| Work Environment | Office-based, strategic planning, and team management focus. | Frontline supervision, direct agent interaction, and shift management. |
The Manager Avaya Contact Center typically holds a broader strategic role, overseeing operations and implementing systems, while the Contact Center Supervisor focuses on daily team supervision and immediate customer interactions. Both roles require contact center experience, but the manager's role is more strategic and system-oriented.
What cities are hiring for Manager Avaya Contact Center jobs?
Cities with the most Manager Avaya Contact Center job openings:
What are the most commonly searched types of Avaya Contact Center jobs?
The most popular types of Avaya Contact Center jobs are:
What states have the most Manager Avaya Contact Center jobs?
States with the most job openings for Manager Avaya Contact Center jobs include:
Other
Posted 18 days ago
Job description
Job Title: Senior Voice Engineer (Avaya Voice & UC)
Location: Vancouver, WA (Onsite)
Duration: Long-Term Contract
Job Summary
We are seeking an experienced Senior Voice Engineer with deep expertise in Avaya Voice Infrastructure, Unified Communications, Contact Center technologies, SIP/VoIP, and Voice Automation. The ideal candidate will provide L3 production support, lead complex troubleshooting efforts, drive voice transformation initiatives, and build automation solutions to improve operational efficiency and reliability.
Responsibilities
Provide L3 support for enterprise voice and unified communications environments.
Troubleshoot complex issues involving Avaya telephony, SIP trunks, SBCs, call routing, and contact center platforms.
Perform Root Cause Analysis (RCA) and implement permanent solutions.
Lead voice migrations, upgrades, and transformation initiatives.
Support major production incidents and customer escalations.
Collaborate with network, security, and application teams.
Develop automation solutions for voice operations, monitoring, and reporting.
Create dashboards, health checks, operational reports, and documentation.
Coordinate with telecom carriers for SIP, PRI, and circuit-related issues.
Mentor L1/L2 engineers and provide technical guidance.
Required Technical Skills
Avaya Technologies
Avaya Aura Communication Manager
Avaya Session Manager
Avaya System Manager
Avaya Session Border Controller (SBCE)
Avaya Media Gateway (G430/G450/G650)
Avaya CMS Reporting
Avaya Contact Center / Elite
Avaya IP Office (Preferred)
Voice & Unified Communications
SIP Protocol Analysis
VoIP & H.323
SIP Trunks
Dial Plan Design
Session Management
Call Routing & Recording
Voice QoS Analysis
SBC Administration
Contact Center
Avaya Contact Center
Call Vectoring
VDN & Hunt Groups
CMS Reporting
IVR Integration
Workforce Management Integration
Automation (Mandatory)
Python
REST APIs
Ansible
PowerShell
Log Collection & Analysis
Health Check Automation
Configuration Backup & Validation
Dashboard Development (Grafana, Power BI, or equivalent)
SNMP & API-based Monitoring
Preferred Experience
Wireshark Packet Analysis
SolarWinds, PRTG, Splunk, NetBrain
Microsoft Teams Voice (Direct Routing)
AudioCodes SBC
ITIL Incident, Problem & Change Management
Preferred Certifications
Avaya ACS / ACIS
CCNP Collaboration
Microsoft Teams Voice Engineer (MS-720)
Python or Automation Certifications