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How much do manager avaya contact center jobs pay per year?

As of Aug 23, 2026, the average yearly pay for manager avaya contact center in the United States is $65,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Avaya Contact Center vs Contact Center Supervisor?

AspectManager Avaya Contact CenterContact Center Supervisor
ResponsibilitiesOversees entire contact center operations, manages teams, implements strategies, and ensures KPIs are met.Supervises daily agent activities, handles escalations, and monitors performance on a shift basis.
Required CredentialsExperience with Avaya systems, contact center management, and often a related degree or certifications.Customer service experience, knowledge of contact center tools, and leadership skills.
Work EnvironmentOffice-based, strategic planning, and team management focus.Frontline supervision, direct agent interaction, and shift management.

The Manager Avaya Contact Center typically holds a broader strategic role, overseeing operations and implementing systems, while the Contact Center Supervisor focuses on daily team supervision and immediate customer interactions. Both roles require contact center experience, but the manager's role is more strategic and system-oriented.

What cities are hiring for Manager Avaya Contact Center jobs?

Cities with the most Manager Avaya Contact Center job openings:

What are the most commonly searched types of Avaya Contact Center jobs?

The most popular types of Avaya Contact Center jobs are:

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Manager Avaya Contact Center jobs near you

Contact Center Systems Engineer

Techvilla Solutions

Fairlee, VT • On-site

Full-time

Posted 10 days ago

Job description

We are seeking a Contact Center Systems Engineer with strong expertise in Avaya ACD and enterprise contact center technologies. The ideal candidate will support, troubleshoot, optimize, and maintain contact center infrastructure, including ACD platforms, telephony systems, call routing, IVR solutions, SIP trunking, and carrier integrations. This role requires strong analytical skills, hands-on troubleshooting experience, and the ability to support mission-critical contact center operations in a 24x7 environment.

Key Responsibilities
  • Design, configure, support, and optimize enterprise contact center solutions with a primary focus on Avaya ACD platforms.
  • Troubleshoot complex call routing, IVR workflows, call flows, routing logic, and telephony system issues.
  • Manage carrier connectivity, including SIP trunks, toll-free services, DIDs, DNIS, ANI, toll fraud prevention, and related telephony services.
  • Monitor and troubleshoot voice quality issues, including latency, jitter, packet loss, and VoIP performance.
  • Perform root cause analysis using system logs, troubleshooting traces, SQL queries, XML files, and diagnostic tools.
  • Configure and support ODBC connections and data integrations.
  • Collaborate with network, application, and infrastructure teams to resolve complex production issues.
  • Participate in a 24x7 on-call rotation and support incident, problem, and change management activities.
  • Maintain technical documentation, runbooks, network diagrams, and operational procedures.
  • Track incidents and service requests using ITSM tools such as ServiceNow.
  • Support contact center integrations including CTI, IVR/VRU, call recording, Workforce Management (WFM), and digital communication channels.
  • Ensure systems comply with security, access control, and data privacy standards including PCI, PII, and HIPAA.
  • Communicate technical issues and recommendations effectively to technical and non-technical stakeholders.
Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience).
  • 5+ years of experience supporting enterprise contact center or telephony environments.
  • Strong hands-on experience with Avaya ACD or another enterprise Automatic Call Distribution platform.
  • Deep understanding of ACD architecture, call routing, IVR configuration, and contact center operations.
  • Experience with SIP trunking, VoIP protocols (SIP, SRTP), and enterprise telephony technologies.
  • Strong knowledge of TCP/IP networking fundamentals and voice quality troubleshooting.
  • Experience writing SQL queries for troubleshooting and reporting.
  • Working knowledge of XML, ODBC configuration, and file transfer utilities.
  • Experience with ServiceNow or other ITSM/ticketing platforms.
  • Strong understanding of incident, problem, and change management processes.
  • Excellent troubleshooting, analytical, and communication skills.

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