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Avaya Contact Center Jobs (NOW HIRING)

Radford Global

Avaya Integration Engineer

Richmond, VA · On-site

... Contact Center technologies - At least 3 years of experience in VMWare/VDI, Avaya 1x, CISCO UCCE ... CMS Feed, ACD Systems, - At least 2 years of experience using Java, UI - Html5, Css 3 - At least 1 ...

HSS

Contact Center Analyst

New York, NY · On-site

$99K - $150K/yr

Contact Center Performance Analytics: Develop and maintain performance dashboards and reporting for ... Trace interactions across CCT Pro, Avaya, CRM platforms, and downstream workflows to understand ...

Staffingine LLC

Infrastructure engineer

Auburn, CA · On-site

$115K - $151K/yr

Arista DC/Branch Routers and Switches, Avaya Contact-Center, AWS Infra Services, Cisco-sdn-network-administration, CUCM, F5 Load Balancer, Netscaler LoadBalancer, NICE Contact Center

Staffingine LLC

Network Engineer

Denver, CO · On-site

Genesys Contact-Center,HP DC/Branches Routers and Switches,Juniper DC/Branches Routers and Switches,Arista DC/Branch Routers and Switches,Avaya Contact-Center,Azure Infra Services,Cisco-sdn-network ...

Conch Technologies Inc

Avaya Engineer ( AI/ML )

Phoenix, AZ · On-site

$96K - $132K/yr

Experience with Five9 Contact Center Platform * Experience with contact center call routing and ... Avaya * Cisco Contact Center * LivePerson * Experience designing and supporting IVR and call ...

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How much do avaya contact center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for avaya contact center in the United States is $42.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $63.94 per hour, depending on experience, location, and employer.

What is an Avaya Contact Center?

An Avaya Contact Center job involves managing, configuring, and supporting Avaya's communication solutions to enhance customer interactions. Professionals in this role handle call routing, system troubleshooting, and integration with CRM tools. They ensure seamless customer service operations by optimizing contact center technologies. Experience with Avaya software, VoIP, and contact center metrics is often required.

What are the key skills and qualifications needed to thrive in the Avaya Contact Center position?

To thrive as an Avaya Contact Center professional, you need a strong background in customer service, troubleshooting, and telephony systems, often backed by experience in call center operations or IT support. Familiarity with Avaya contact center platforms such as Avaya Aura or Avaya Elite, and relevant certifications like Avaya Certified Support Specialist (ACSS) are highly beneficial. Excellent communication, problem-solving, and multitasking abilities help individuals excel in high-paced, customer-focused environments. These skills ensure efficient call resolution, excellent customer experiences, and effective operation of complex contact center technology.

What does a typical workday look like for an Avaya Contact Center specialist?

A typical day for an Avaya Contact Center specialist involves monitoring and supporting the Avaya communications platform, resolving technical issues, performing system updates, and collaborating with IT and operations teams. You may handle troubleshooting customer connectivity problems, configure call flows, and ensure that service levels are maintained throughout the day. Interaction with end-users and internal stakeholders is common, as is documenting incidents and solutions to help improve support processes. The role requires adaptability as priorities may shift quickly, especially when urgent technical issues arise. This hands-on, collaborative environment is ideal for those who enjoy technical problem-solving and engaging with a wide variety of users.

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Avaya Contact Center jobs near you
Infographic showing various Avaya Contact Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $88,549 per year, or $42.6 per hour.

Avaya Contact Center Engineer

LTIMindtree

Charlotte, NC • On-site

Other

Posted 28 days ago

Job description

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

A little about us...

Role: Avaya Contact Center Engineer

Location: Chicago, IL (Hybrid role 3 days/week from day1)


Job Description:

Seeking a Senior Specialist with 7 to 11 years of experience in Avaya Contact enter solutions within the Avaya Netvoice Administration domain

Job Description

Design implement and maintain Avaya Contact enter solutions to support enterprise communication needs Develop and optimize network voice architecture to ensure high availability scalability and performance Collaborate with cross functional teams to integrate Avaya voice solutions with other communication platforms Monitor and troubleshoot Avaya ContactCenter systems to minimize downtime and enhance service quality Stay updated with the latest advancements in Avaya technologies and network voice systems Provide technical expertise on voice network design deployment strategies and compliance with industry standards

Roles and Responsibilities

Lead end-to-end implementation of Avaya Contact enter projects ensuring timely delivery and quality Manage configuration testing and deployment of Avaya voice systems Analyze and resolve complex voice network issues escalating when necessary Conduct capacity planning and performance tuning for voice network components Mentor junior team members and deliver technical training on Avaya Contact enter solutions Collaborate with vendors and stakeholders to ensure seamless integration and ongoing support Document system configurations procedures and troubleshooting guides for knowledge sharing

Skills

Mandatory Skills : Contact centre Solution- Voicing.AI, Optical Networking testing, Performance Testing -Execution (Baseline, Load, Endurance, Stress, Volume, Network, DR, Failover, Spike, Saas based/COTS)



LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

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