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Avaya Contact Center Jobs (NOW HIRING)

Avaya

Senior Front End Engineer - Avaya Infinity Platform

OR · Remote

$125K - $172K/yr

What You'll Do - Design and build performant, accessible SPAs for real-time contact center ... Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is ...

ClifyX

Network security architect

Denver, CO · On-site

Genesys Contact-Center,Client DC/Branches Routers and Switches,Juniper DC/Branches Routers and Switches,Arista DC/Branch Routers and Switches,Avaya Contact-Center,Azure Infra Services,Cisco-sdn ...

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How much do avaya contact center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for avaya contact center in the United States is $42.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $63.94 per hour, depending on experience, location, and employer.

What is an Avaya Contact Center?

An Avaya Contact Center job involves managing, configuring, and supporting Avaya's communication solutions to enhance customer interactions. Professionals in this role handle call routing, system troubleshooting, and integration with CRM tools. They ensure seamless customer service operations by optimizing contact center technologies. Experience with Avaya software, VoIP, and contact center metrics is often required.

What are the key skills and qualifications needed to thrive in the Avaya Contact Center position?

To thrive as an Avaya Contact Center professional, you need a strong background in customer service, troubleshooting, and telephony systems, often backed by experience in call center operations or IT support. Familiarity with Avaya contact center platforms such as Avaya Aura or Avaya Elite, and relevant certifications like Avaya Certified Support Specialist (ACSS) are highly beneficial. Excellent communication, problem-solving, and multitasking abilities help individuals excel in high-paced, customer-focused environments. These skills ensure efficient call resolution, excellent customer experiences, and effective operation of complex contact center technology.

What does a typical workday look like for an Avaya Contact Center specialist?

A typical day for an Avaya Contact Center specialist involves monitoring and supporting the Avaya communications platform, resolving technical issues, performing system updates, and collaborating with IT and operations teams. You may handle troubleshooting customer connectivity problems, configure call flows, and ensure that service levels are maintained throughout the day. Interaction with end-users and internal stakeholders is common, as is documenting incidents and solutions to help improve support processes. The role requires adaptability as priorities may shift quickly, especially when urgent technical issues arise. This hands-on, collaborative environment is ideal for those who enjoy technical problem-solving and engaging with a wide variety of users.

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Avaya Contact Center jobs near you
Infographic showing various Avaya Contact Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $88,549 per year, or $42.6 per hour.

Contact Center Engineer ( AI/ML )

Conch Technologies Inc

Sunrise, FL • On-site

Contractor

Re-posted 16 days ago

Job description

Hi
 
Greetings from Conch Technologies
 
Position: Contact Center Engineer ( AI/ML )
Location: Phoenix, AZ, Charlotte, NC, and Sunrise, FL (On-site 5 days a week ) 
Duration: 12+ Months Contract 
Required Skills 

We are seeking experienced Software Engineers with strong expertise in Python or Java development and hands-on experience building AI-powered Contact Center solutions.

Must-Have Experience 
  • Strong development experience in Python and/or Java
  • Experience with API development and Microservices Architecture
  • Hands-on experience with AI/ML and Natural Language Processing (NLP)
  • Experience working with GitHub, GitHub Actions, and CI/CD pipelines
  • Experience with Five9 Contact Center Platform
  • Experience with contact center call routing and orchestration
  • Hands-on experience with:
    • Google Cloud Platform (GCP)
    • Google Contact Center AI (CCAI)
    • Google Intelligent Virtual Agent (IVA)
    • Voice Analytics and Conversational AI solutions
Preferred Experience 
  • Contact center technologies such as:
    • Avaya
    • Cisco Contact Center
    • LivePerson
  • Experience designing and supporting IVR and call-routing solutions
  • Experience integrating AI-driven voice and chat platforms into enterprise environments
Key Responsibilities 
  • Design, develop, and support AI-powered contact center applications
  • Build scalable APIs and microservices using Python or Java
  • Implement NLP, AI/ML, and conversational AI capabilities
  • Integrate Five9 and Google CCAI/IVA solutions with enterprise systems
  • Enhance call routing, voice analytics, and customer engagement experiences
  • Support DevOps processes utilizing GitHub, GitHub Actions, and CI/CD pipelines
Ideal Candidate 

A strong software engineer with deep Python/Java expertise and hands-on experience in Contact Center technologies, particularly Five9, Google CCAI/IVA, NLP, AI/ML, APIs, and Microservices.

 
Thanks & Regards,
Raviteja Chebolu
Desk: 214-247-7117
Email: raviteja.c@conchtech.com
Conch Technologies Inc | www.conchtech.com
6750 Poplar Ave # 711, Memphis, TN 38138, United States