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Automotive Service Advisor Jobs in California (NOW HIRING)

Wise Auto Group

Automotive Service Advisor

Vallejo, CA · On-site

Experienced Automotive Service Advisor - Vallejo Hyundai Vallejo Hyundai is looking for an experienced Automotive Service Advisor to join our growing Service Department. We are seeking a motivated ...

Wise Auto Group

Automotive Service Advisor

Vallejo, CA · On-site

Experienced Automotive Service Advisor - Vallejo Hyundai Vallejo Hyundai is looking for an experienced Automotive Service Advisor to join our growing Service Department. We are seeking a motivated ...

THE SMOG SHOP

Automotive Service Advisor

Santa Maria, CA · On-site

$26.50/hr

Join THE SMOG SHOP as an Automotive Service Advisor, where you'll be the vital link between our customers and our skilled technicians. This exciting role offers the opportunity to provide exceptional ...

THE SMOG SHOP

Automotive Service Advisor

Santa Maria, CA · On-site

$26.50/hr

Join THE SMOG SHOP as an Automotive Service Advisor, where you'll be the vital link between our customers and our skilled technicians. This exciting role offers the opportunity to provide exceptional ...

THE SMOG SHOP

Automotive Service Advisor

Santa Maria, CA · On-site

$26.50/hr

Join THE SMOG SHOP as an Automotive Service Advisor, where you'll be the vital link between our customers and our skilled technicians. This exciting role offers the opportunity to provide exceptional ...

Super Service Auto Shops

Service Advisor

Placentia, CA · On-site

$60K - $100K/yr

We are looking for a full time automotive service advisor, service writer or customer service intern who will also write service 5 days a week at the leading independent auto repair shop in CA. We ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in California

Automotive Service Advisor information

See California salary details

$11

$25

$44

How much do automotive service advisor jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for automotive service advisor in California is $25.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.42 per hour, depending on experience, location, and employer.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.
More about Automotive Service Advisor jobs

What are the most commonly searched types of Automotive Service Advisor jobs in California?

The most popular types of Automotive Service Advisor jobs in California are:

What are popular job titles related to Automotive Service Advisor jobs in California?

For Automotive Service Advisor jobs in California, the most frequently searched job titles are:

What job categories do people searching Automotive Service Advisor jobs in California look for?

The top searched job categories for Automotive Service Advisor jobs in California are:

What cities in California are hiring for Automotive Service Advisor jobs?

Cities in California with the most Automotive Service Advisor job openings:

What are popular job titles related to Automotive Service Advisor jobs in CA?

For Automotive Service Advisor jobs in CA, the most frequently searched job titles are:

Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $53,235 per year, or $25.6 per hour.

Automotive Service Advisor

Dieters Porsche & BMW Service

San Diego, CA • On-site

$85K - $125K/yr

Other

Medical, Retirement, PTO

Posted yesterday

New

Job description

Automotive Service Advisor

Dieter's Automotive | San Diego, CA

Full-Time | On-Site | Monday–Friday

Estimated Annual Compensation: $85,000–$125,000

Dieter's Automotive is looking for an experienced Automotive Service Advisor to join our established San Diego team.

For more than 60 years, Dieter's has built a reputation for quality automotive service, honest communication, and treating customers with respect. We specialize in European vehicles and are looking for a confident, organized, customer-focused Service Advisor who understands how a successful repair shop operates.

This is an opportunity for an experienced automotive professional to take ownership of the customer experience, work closely with an experienced technical team, and be rewarded for strong performance.


What You'll Do

  • Welcome customers and guide them through the repair and service process.
  • Listen to customer concerns and accurately document vehicle issues and requested services.
  • Write clear, accurate repair orders and prepare detailed estimates.
  • Explain repair needs and recommendations in a professional, easy-to-understand manner.
  • Keep customers informed about repair progress, timelines, and changes.
  • Coordinate communication between customers, technicians, and parts suppliers.
  • Manage multiple repair orders and customer needs in a busy environment.
  • Maintain accurate documentation and keep work moving efficiently.
  • Build customer trust through honest recommendations and exceptional service.

What We're Looking For

  • 3+ years of experience as an Automotive Service Advisor, Service Writer, or in a comparable customer-facing automotive service role.
  • Strong understanding of automotive repair terminology and service operations.
  • Experience writing repair orders and preparing estimates.
  • Ability to confidently communicate repair recommendations and costs to customers.
  • Excellent communication skills with both customers and technicians.
  • Strong organizational and time-management abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Comfortable using computer systems and automotive shop management software.
  • Professional, reliable, and self-directed.

Experience in an independent repair shop and/or working with European vehicles is preferred, but strong candidates from dealership or other automotive service environments are encouraged to apply.


Compensation & Benefits

Estimated annual compensation: $85,000–$125,000, depending on experience and performance.

The compensation structure is designed to reward experienced Service Advisors who consistently deliver strong results and an excellent customer experience. Qualified candidates will receive a clear explanation of the compensation structure during the interview process.

Benefits include:

  • 401(k) with company matching
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Relocation assistance, when applicable

Why Dieter's?

  • Established San Diego automotive business with more than 60 years of history.
  • Professional, experienced automotive team.
  • Focus on quality work and long-term customer relationships.
  • Monday–Friday schedule.
  • Closed weekends.
  • Opportunity to build a long-term career with an established independent automotive business.


If you're an experienced Automotive Service Advisor who takes pride in excellent customer service and wants to work in a professional, established shop, we'd like to hear from you.


Apply with your resume through LinkedIn. Qualified candidates will first participate in a brief confidential phone conversation before being invited to an in-person interview.


Core Industry Skills & Backgrounds: Automotive Service Advisor, Service Writer, Customer Service, Automotive Repair, Repair Orders (ROs), Estimates, Tire Sales, Counter Sales, Shop Operations.

Apply