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Automotive Service Advisor Manager Jobs in California

Midas

Automotive Service Manager

Vacaville, CA · On-site

$22 - $30/hr

Employee discounts Automotive Service Advisor Manager Build Customer Trust. Lead the Team. Drive Sales Growth. Midas Auto Service Experts - Vacaville 1250 East Monte Vista, Vacaville, CA 95688 ...

JM&H AUTOMOTIVE INC

Automotive Service Advisor

Clovis, CA · On-site

$21 - $35/hr

As an Automotive Service Advisor, you will grow our customer base by identifying potential ... Use CRM software to maintain a customer database you will use to drive automotive sales * Conduct ...

Wise Auto Group

Automotive Service Advisor

Vallejo, CA · On-site

$60 - $80/hr

Experienced Automotive Service Advisor - Vallejo Hyundai Vallejo Hyundai is looking for an ... Work closely with technicians, parts personnel, and management to keep repair orders moving ...

THE SMOG SHOP

Automotive Service Advisor

Santa Maria, CA · On-site

$26.50/hr

Schedule appointments and manage the service workflow efficiently. * Prepare and present estimates ... advisor or in a customer service role. * Strong knowledge of automotive systems and repair ...

THE SMOG SHOP

Automotive Service Advisor

Santa Maria, CA · On-site

$26.50/hr

Schedule appointments and manage the service workflow efficiently. * Prepare and present estimates ... advisor or in a customer service role. * Strong knowledge of automotive systems and repair ...

THE SMOG SHOP

Automotive Service Advisor

Santa Maria, CA · On-site

$26.50/hr

Schedule appointments and manage the service workflow efficiently. * Prepare and present estimates ... advisor or in a customer service role. * Strong knowledge of automotive systems and repair ...

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Automotive Service Advisor Manager information

What is an automotive service advisor manager?

An Automotive Service Advisor Manager is a professional responsible for overseeing the service advisors in an auto repair shop or dealership. They ensure that customers receive excellent service, manage the workflow between customers and technicians, and handle administrative tasks such as scheduling and reporting. This role often includes training service advisors, resolving escalated customer issues, and working to improve overall service department efficiency and profitability.

What are the key skills and qualifications needed to thrive as an automotive service advisor manager, and why are they important?

To thrive as an Automotive Service Advisor Manager, you need a solid understanding of automotive systems, customer service experience, and often a background in business management or related certifications. Familiarity with dealership management systems (DMS), repair order software, and manufacturer training programs is typically required. Strong leadership, problem-solving, and communication skills help you effectively manage teams and exceed customer expectations. These abilities ensure efficient operations, high customer satisfaction, and the overall success of the service department.

What are some common challenges automotive service advisor managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Advisor Managers often need to balance delivering excellent customer service with maintaining workshop productivity and meeting revenue targets. One common challenge is managing customer expectations regarding repair timelines or costs while ensuring technicians have the time and resources needed to perform quality work. Effective communication, strong organizational skills, and the ability to prioritize tasks are crucial for overcoming these challenges. Additionally, fostering a collaborative environment between advisors, technicians, and parts staff helps streamline workflow and improve both customer satisfaction and shop efficiency.

What is the difference between Automotive Service Advisor Manager vs Automotive Service Advisor?

AspectAutomotive Service AdvisorAutomotive Service Advisor Manager
CredentialsHigh school diploma, certifications like ASE or manufacturer-specific trainingSame as Service Advisor, plus leadership or management training
Work EnvironmentCustomer service, dealership or repair shop settingOversees Service Advisors, manages team, in similar dealership or repair shop environment
ResponsibilitiesCommunicates repair needs, estimates costs, schedules serviceSupervises Service Advisors, ensures customer satisfaction, manages workflow

The main difference is that an Automotive Service Advisor handles customer interactions and service estimates, while an Automotive Service Advisor Manager oversees the team, manages operations, and ensures overall service quality within the dealership or repair shop.

What are the most commonly searched types of Automotive Service Advisor jobs in California?

The most popular types of Automotive Service Advisor jobs in California are:

What cities in California are hiring for Automotive Service Advisor Manager jobs?

Cities in California with the most Automotive Service Advisor Manager job openings:

Automotive Service Advisor Manager jobs near you

Automotive Service Advisor

Trustlane Automotive

Salinas, CA

$60K - $120K/yr

Full-time

Medical, Retirement

Re-posted 2 days ago

Job description

Trustlane Automotive is a busy, growing independent automotive repair shop in Salinas, and we are looking for an experienced Automotive Service Advisor to join our team.

This is not an entry-level customer service position. We are looking for someone who already understands the automotive repair process and can confidently communicate with customers, present repair recommendations, build estimates, and help keep a busy shop operating efficiently.

Compensation

$60,000 – $120,000 per year, based on experience and performance

Schedule

• Monday–Friday
• No weekends

What You’ll Do

• Greet customers and understand their vehicle concerns
• Build estimates and repair orders accurately
• Review technician findings and present repair recommendations clearly
• Help customers understand and prioritize needed repairs and maintenance
• Maintain consistent communication with customers throughout the repair process
• Coordinate with technicians, parts, and management to keep workflow moving
• Follow up with customers regarding recommended services and repairs
• Provide professional, honest, and knowledgeable customer service
• Help maintain an organized and efficient service department

What We’re Looking For

• Previous experience as an Automotive Service Advisor or Service Writer is required
• Experience working in a busy automotive repair shop or dealership
• Strong customer service and communication skills
• Confident explaining automotive repairs and maintenance to customers
• Ability to build estimates and present recommendations professionally
• Strong organization and follow-through
• Ability to manage multiple customers and repair orders in a fast-paced environment
• Comfortable working closely with technicians, parts, and management
• Bilingual English/Spanish is required
• Tekmetric experience is a plus
• Positive attitude, strong work ethic, and team-oriented mindset

What We Offer

• $60,000 – $120,000 annual earning opportunity
• Monday–Friday schedule with no weekends
• Paid holidays
• Health insurance
• Retirement benefits
• Training and professional development
• Established, busy repair facility
• Strong support from management and technicians
• Opportunity for advancement and long-term growth

About Trustlane Automotive

Trustlane Automotive is a locally owned and operated automotive repair facility in Salinas. We believe in doing things the right way—for our customers and our team.

Our culture is built around transparency, responsibility, communication, safety, teamwork, accountability, leadership, and excellence.

Our philosophy is simple:

“Fixing cars is our job. Helping people is our business.”

If you already have automotive Service Advisor or Service Writer experience and are looking for an opportunity with a growing shop where you can build a long-term career, we want to hear from you.

Ready to Apply?

Apply directly through this job posting and tell us about your automotive Service Advisor experience.

For additional information, call or text 831-809-7583.


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