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Automotive Service Advisor Manager Jobs in California

Automotive World Inc

Service Advisor Manager

Hayward, CA · On-site

$94K - $130K/yr

Employee discounts on automotive services and parts. * Collaborative and supportive work ... Service Advisor Manager Location: East Bay, CA Type: Full-Time Overview: We are an independently ...

Midas

Automotive Service Manager

Vacaville, CA · On-site

$22 - $30/hr

Employee discounts Automotive Service Advisor Manager Build Customer Trust. Lead the Team. Drive Sales Growth. Midas Auto Service Experts - Vacaville 1250 East Monte Vista, Vacaville, CA 95688 ...

Automotive World Inc

Service Advisor Manager

Hayward, CA · On-site

$94K - $130K/yr

Service Advisor Manager Location: East Bay, CA Type: Full-Time Overview: We are an independently owned and operated auto repair shop in California, seeking a highly skilled and experienced Service ...

Automotive World Inc

Service Advisor Manager

Hayward, CA · On-site

$94K - $130K/yr

Service Advisor Manager Location: East Bay, CA Type: Full-Time Overview: We are an independently owned and operated auto repair shop in California, seeking a highly skilled and experienced Service ...

THE SMOG SHOP

Automotive Service Advisor

Santa Maria, CA · On-site

$26.50/hr

Schedule appointments and manage the service workflow efficiently. * Prepare and present estimates ... advisor or in a customer service role. * Strong knowledge of automotive systems and repair ...

THE SMOG SHOP

Automotive Service Advisor

Santa Maria, CA · On-site

$26.50/hr

Schedule appointments and manage the service workflow efficiently. * Prepare and present estimates ... advisor or in a customer service role. * Strong knowledge of automotive systems and repair ...

THE SMOG SHOP

Automotive Service Advisor

Santa Maria, CA · On-site

$26.50/hr

Schedule appointments and manage the service workflow efficiently. * Prepare and present estimates ... advisor or in a customer service role. * Strong knowledge of automotive systems and repair ...

Super Service Auto Shops

Service Advisor

Placentia, CA · On-site

$60K - $100K/yr

The service advisor, service writer or service manager who will also write service will write 10-20 cars a day. The automotive service advisor / writer will work closely with a team of the best ASE ...

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Automotive Service Advisor Manager information

What is an automotive service advisor manager?

An Automotive Service Advisor Manager is a professional responsible for overseeing the service advisors in an auto repair shop or dealership. They ensure that customers receive excellent service, manage the workflow between customers and technicians, and handle administrative tasks such as scheduling and reporting. This role often includes training service advisors, resolving escalated customer issues, and working to improve overall service department efficiency and profitability.

What are the key skills and qualifications needed to thrive as an automotive service advisor manager, and why are they important?

To thrive as an Automotive Service Advisor Manager, you need a solid understanding of automotive systems, customer service experience, and often a background in business management or related certifications. Familiarity with dealership management systems (DMS), repair order software, and manufacturer training programs is typically required. Strong leadership, problem-solving, and communication skills help you effectively manage teams and exceed customer expectations. These abilities ensure efficient operations, high customer satisfaction, and the overall success of the service department.

What are some common challenges automotive service advisor managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Advisor Managers often need to balance delivering excellent customer service with maintaining workshop productivity and meeting revenue targets. One common challenge is managing customer expectations regarding repair timelines or costs while ensuring technicians have the time and resources needed to perform quality work. Effective communication, strong organizational skills, and the ability to prioritize tasks are crucial for overcoming these challenges. Additionally, fostering a collaborative environment between advisors, technicians, and parts staff helps streamline workflow and improve both customer satisfaction and shop efficiency.

What is the difference between Automotive Service Advisor Manager vs Automotive Service Advisor?

AspectAutomotive Service AdvisorAutomotive Service Advisor Manager
CredentialsHigh school diploma, certifications like ASE or manufacturer-specific trainingSame as Service Advisor, plus leadership or management training
Work EnvironmentCustomer service, dealership or repair shop settingOversees Service Advisors, manages team, in similar dealership or repair shop environment
ResponsibilitiesCommunicates repair needs, estimates costs, schedules serviceSupervises Service Advisors, ensures customer satisfaction, manages workflow

The main difference is that an Automotive Service Advisor handles customer interactions and service estimates, while an Automotive Service Advisor Manager oversees the team, manages operations, and ensures overall service quality within the dealership or repair shop.

What are the most commonly searched types of Automotive Service Advisor jobs in California?

The most popular types of Automotive Service Advisor jobs in California are:

What cities in California are hiring for Automotive Service Advisor Manager jobs?

Cities in California with the most Automotive Service Advisor Manager job openings:

Automotive Service Advisor Manager jobs near you

Service Advisor Manager

Automotive World Inc

Hayward, CA • On-site

$94K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

Benefits:
  • Employee discounts on automotive services and parts.
  • Collaborative and supportive work environment with a focus on teamwork
  • Opportunities for career growth and advancement within our established
  • Competitive salary based on experience and qualifications.
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
  • Wellness resources
  • Parental leave
  • 401(k)
  • Competitive salary

Position: Service Advisor Manager
Location: East Bay, CA
Type: Full-Time
Overview:
We are an independently owned and operated auto repair shop in California, seeking a highly skilled and experienced Service Advisor Manager to join our team. This is a confidential opportunity for a dynamic professional who takes pride in overseeing operations, ensuring top-tier customer satisfaction, and maintaining high standards of service quality.
Key Responsibilities:
Lead and manage daily shop operations, ensuring efficiency and productivity.
Oversee and support staff, fostering a professional and customer-oriented environment.
Maintain high standards for service quality, customer care, and operational excellence.
Build and maintain strong relationships with customers, ensuring satisfaction and repeat business.
Develop and implement operational procedures to streamline workflow and improve efficiency.
Handle customer inquiries and concerns with professionalism and tact.
Collaborate with team members to achieve business goals and targets.
Requirements:
Extensive experience as a Service Advisor Manager in medium to large-sized auto repair shops.
Proven leadership and team management skills.
Strong work ethic, reliability, and a sense of responsibility.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Customer-focused mindset with a commitment to delivering exceptional service.
Benefits:
Competitive compensation package (commensurate with experience).
Opportunities for professional growth and development.
Supportive and collaborative work environment.
Confidentiality Note:
All inquiries and applications will be handled with the utmost confidentiality to protect the privacy of both applicants and our organization.
We look forward to hearing from talented professionals eager to take on this rewarding leadership role.