Job Title: Assisted Living Receptionist
Position Summary:
The Assisted Living Receptionist serves as the first point of contact for residents, families, visitors, and prospective clients. This position is responsible for managing front desk operations, coordinating walk-in tours, handling incoming phone calls, maintaining filing systems, and assisting with new employee onboarding. The ideal candidate is professional, friendly, and highly organized, with a strong commitment to customer service in a senior living environment.
Key Responsibilities:
Front Desk Operations & Communication:
- Greet and assist all visitors, residents, and staff in a courteous and professional manner.
- Answer and direct incoming calls promptly and accurately.
- Manage and relay messages and information to appropriate departments or personnel.
- Monitor the front entrance and maintain a welcoming and secure environment.
Tours & Admissions Support:
- Provide informative and engaging walk-in tours to potential residents and their families.
- Maintain an organized system for tracking tour inquiries and follow-ups.
- Collaborate with the admissions or marketing team to ensure accurate information is shared.
Administrative & Filing Duties:
- Maintain organized files for residents, staff, and general operations, both digitally and in hard copy.
- Assist with scanning, copying, and preparing documents as needed.
- Support other departments with clerical tasks as assigned.
New Employee Onboarding Support:
- Prepare onboarding materials and orientation packets for new hires.
- Coordinate schedules for new employee orientations and trainings.
- Ensure completion and filing of onboarding documents and compliance paperwork.
Qualifications:
- High school diploma or equivalent required; associate's degree preferred.
- Previous experience in an administrative, receptionist, or customer service role, preferably in a healthcare or senior living setting.
- Strong interpersonal and communication skills.
- Proficiency in basic office equipment.
- Ability to handle multiple tasks efficiently and maintain confidentiality.
Work Environment:
- Front desk and office setting within an assisted living community.
- Frequent interaction with elderly residents, families, and staff.
- May require occasional lifting of files or office supplies (up to 20 lbs).