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Dunkin

Regional Manager of Operations

Irving, TX · On-site

The Regional Manager of Operations is responsible for overseeing the operational performance of multiple restaurant locations within a specific region. The role involves ensuring that each restaurant ...

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How much do associate manager of operations jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for associate manager of operations in the United States is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $30.29 per hour, depending on experience, location, and employer.

What are the primary challenges an Associate Manager of Operations faces during cross-departmental projects?

Associate Managers of Operations often encounter challenges when coordinating initiatives across multiple departments, such as aligning differing priorities, managing communication gaps, and ensuring consistent process implementation. Success in this role often depends on strong relationship-building skills and the ability to mediate between teams to drive consensus. Proactively scheduling regular check-ins and leveraging project management tools can help maintain transparency and keep projects on track.

What does an Associate Manager of Operations do?

An Associate Manager of Operations assists in overseeing daily business activities to ensure efficient processes and workflows. They typically manage teams, coordinate projects, monitor operational performance, and implement improvements to meet organizational goals. Their role also involves supporting senior managers, analyzing data to identify areas for optimization, and ensuring compliance with company policies. This position is essential for maintaining smooth operations and achieving productivity targets within a department or organization.

What are the key skills and qualifications needed to thrive as an Associate Manager of Operations, and why are they important?

To thrive as an Associate Manager of Operations, you need strong analytical abilities, organizational skills, and a background in business administration or operations management, often supported by a bachelor’s degree. Familiarity with ERP systems, project management tools, and proficiency in Excel are typically essential, and certifications like Six Sigma or PMP can be advantageous. Effective communication, leadership, and problem-solving skills are crucial for motivating teams and managing change. These competencies ensure efficient workflow, optimized processes, and the achievement of organizational goals in dynamic business environments.

What is the difference between Associate Manager Of Operations vs Operations Supervisor?

AspectAssociate Manager Of OperationsOperations Supervisor
CredentialsBachelor's degree often required; some roles prefer management certificationsHigh school diploma or equivalent; relevant experience preferred
Work EnvironmentOversees multiple teams or departments, strategic planningManages daily operations and team supervision
Employer & Industry UsageCommon in corporate, logistics, manufacturing sectorsFound in retail, manufacturing, service industries
Search & Comparison IntentOften compared for career progression, responsibilitiesCompared for operational oversight roles

The Associate Manager Of Operations typically holds a higher-level role with strategic responsibilities and may require management certifications, whereas an Operations Supervisor focuses on daily team supervision. Both roles are essential in operational settings but differ in scope and seniority.

What cities are hiring for Associate Manager Of Operations jobs? Cities with the most Associate Manager Of Operations job openings:
What are the most commonly searched types of Manager Of Operations jobs? The most popular types of Manager Of Operations jobs are:
What states have the most Associate Manager Of Operations jobs? States with the most job openings for Associate Manager Of Operations jobs include:
Associate Manager Of Operations jobs near you
Manager of Operations

Manager of Operations

Foundation Software

Strongsville, OH • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 8 days ago

Foundation Software rating

9.3

Company rating: 9.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

15th of 209 rated software companies

Job description

Position Summary
Foundation Software, a rapidly growing, national provider of construction software and services, seeks a highly skilled, experienced Manager of Operations to join our growing Customer Success team. The Manager of Operations for Customer Success & Support will oversee the configuration, optimization, and documentation of processes and systems within the Customer Success and Support teams.
This role requires a strategic thinker who can manage the operational aspects of customer success workflows, ensuring that internal systems and processes are aligned with the team's goals and best practices.
The Manager of Operations will be responsible for maintaining and improving documentation, driving operational efficiency, and ensuring smooth coordination between the customer success, support functions and other internal departments.
This role includes management responsibilities, overseeing a small team focused on configuring and maintaining the systems and tools used by the Customer Success and Support departments.
Essential Functions and Responsibilities
  • Configure and maintain the operational systems used by the Customer Success and Support teams (CRM, ticketing systems, knowledge bases, customer success platform).
  • Develop, implement, and continuously improve workflows and processes to ensure customer success and support operations are efficient and scalable.
  • Ensure that tools and systems (CRM, customer support platforms, etc.) are integrated and function cohesively to provide seamless customer experience.
  • Ensure data accuracy and consistency across systems, assisting with the generation of reports and dashboards to track key customer success metrics.
  • Create and maintain comprehensive documentation for customer success and support processes, ensuring clarity, consistency, and ease of access for team members.
  • Develop, update, and enforce SOPs for various customer success and support activities (e.g., onboarding, escalation handling, ticket resolution).
  • Manage a small team of operations coordinators or specialists, guiding their professional development and ensuring they meet operational goals.
  • Work closely with cross-functional teams (Customer Success Managers, Support Representatives, Sales, Implementation, IT, and Product) to ensure smooth processes and seamless handoffs.
  • Set clear performance goals for the operations team, monitor progress, and provide constructive feedback.
  • Lead initiatives to streamline and improve customer success and support operations, utilizing feedback from customer-facing teams.
  • Use data to identify inefficiencies, gaps, and opportunities for process optimization. Propose and implement solutions to improve performance and customer satisfaction.

Required Skills and Experience
  • Bachelor's degree in business, Operations Management, Information Systems, or a related field.
  • 5+ years of experience in operations, process management, or customer success.
  • Proven experience with customer success and support systems.
  • Strong experience in managing and configuring operational tools, customer-facing platforms, and internal systems.
  • Deep understanding of process management and optimization, with the ability to translate complex workflows into clear, actionable steps.
  • Proficient in configuring, managing, and troubleshooting customer success platforms and CRM systems. Comfortable using various software tools to analyze and manage data.
  • Excellent written and verbal communication skills, with the ability to explain complex processes in a clear and concise manner.
  • Strong analytical skills with the ability to identify issues, develop solutions, and implement process improvements.
  • Exceptional attention to detail in managing systems, processes, and documentation to ensure accuracy and efficiency.
  • Ability to collaborate with diverse teams (Sales, Product, IT, etc.) and drive alignment toward common goals.
  • Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
  • Self-motivated, proactive, and comfortable working independently while also being a strong team player.
  • Focused on delivering results, with a solutions-oriented mindset and a strong sense of accountability.

At Foundation we believe in and promote a work-life balance with a top-notch workout facility, fitness classes and free personal training; and for those competitive types, a game room complete with table tennis, foosball, and video game systems. Also, some comforts of home, there is a full kitchen, free coffee and specialty flavors, soft drinks, and snacks.
Other employee rewards include tickets to Cleveland sporting events, a variety of lunch and learns, and various employee-appreciation events throughout the year. Benefits include paid vacation, paid holidays, 401(k) with match, and tuition reimbursement, plus medical, eye and dental. Now offering discounts on pet, home, and auto insurance through Liberty Mutual!
Foundation is constantly recognized as one of Northeast Ohio's top workplaces. We are a 20-time winner of the NorthCoast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and have been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S.
Let us start your future at Foundation!
Foundation Software is an Equal Opportunity Employer.

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