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Assistant Workforce Analyst Jobs (NOW HIRING)

Selene Holdings

Workforce Management Specialist

Help maintain accurate staffing records, schedule adjustments, and adherence documentation. * Assist with workforce-related reporting and trend analysis. * Participate in workforce management ...

Arka Infotech Inc

Workday Analyst

Watsonville, CA

Can assist in reporting, business analysis, troubleshoot, understands Data. A real operational- client facing ....strong communications Qualifications BS Degree Additional Information All your ...

Questx

Workforce Management Analyst

Boca Raton, FL · On-site

The Workforce Management Analyst plays a critical role in enabling informed decisions through ... adherence. * Assist in the development of short- and long-term capacity plans by analyzing ...

Cox-Little & Company

Workday Analyst

High Point, NC · On-site

Workday Analyst High Point, NC (Hybrid - 3 days per week in office) Direct Hire/ Full Time/ ... * Assist in the review, testing, and implementation of bi-annual Workday upgrades * Performs ...

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How much do assistant workforce analyst jobs pay per year?

As of Jul 22, 2026, the average yearly pay for assistant workforce analyst in the United States is $71,673.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $83,500.00 per year, depending on experience, location, and employer.

What does an assistant analyst do?

An assistant workforce analyst supports data collection, analysis, and reporting related to staffing and workforce performance. They often use tools like Excel or specialized HR software to help identify trends, improve efficiency, and assist in decision-making processes within an organization.

Is a WFM analyst a good career?

A Workforce Management (WFM) analyst is a role focused on optimizing staffing, scheduling, and resource allocation using tools like Excel and specialized WFM software. It offers opportunities for career growth in operations and analytics, with a typical schedule aligned to business hours and requirements for strong analytical and communication skills.

What does a workforce analyst do?

A workforce analyst evaluates staffing data and workforce trends to help organizations optimize employee productivity and resource allocation. They analyze metrics using tools like Excel or specialized HR software, prepare reports, and provide insights to support strategic decision-making. Strong analytical skills and understanding of labor data are essential for this role.

What jobs pay 4000 a week without a degree?

For an Assistant Workforce Analyst, high-paying roles that do not require a degree often include sales, real estate, or certain skilled trades like commercial driving or technical trades, which can pay around $4,000 weekly with experience and certifications. These jobs typically involve strong communication skills, specialized training, or licensing, and may require long hours or commission-based pay structures.
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Assistant Workforce Analyst jobs near you

Workforce Management Specialist

Selene Holdings

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
The Workforce Management Specialist is responsible for monitoring and managing real-time workforce activity within the Contact Center to ensure employees are adhering to scheduled work assignments and operational expectations. This role plays a critical part in maintaining service levels, workforce productivity, and operational efficiency by monitoring adherence systems, identifying variances, and communicating issues to employees, supervisors, and leadership teams.
The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced environment where continuous monitoring and proactive communication are essential. This position serves as the operational eyes and ears of the Workforce Management function and provides frontline support to ensure staffing plans are executed effectively throughout the day.
Leadership views this role as a developmental opportunity for individuals interested in pursuing a long-term career in Workforce Management, Capacity Planning, Forecasting, or Contact Center Operations.
Essential Duties and Responsibilities
Real-Time Adherence Monitoring
  • Monitor real-time adherence dashboards, workforce management systems, and operational queues throughout the day.
  • Ensure employees are working scheduled activities and adhering to assigned schedules.
  • Identify schedule variances, adherence exceptions, attendance concerns, and productivity issues in real time.
  • Track agent activity across telephony, workforce management, and operational systems.
  • Monitor key staffing metrics to help maintain operational coverage and service level objectives.
  • Escalate adherence concerns and attendance issues according to established procedures.
Communication & Operational Support
  • Communicate adherence exceptions, schedule variances, and staffing concerns to employees, supervisors, and leadership teams.
  • Collaborate with operational leaders to address real-time staffing challenges and workforce concerns.
  • Provide timely updates regarding staffing shortages, schedule adherence trends, and workforce risks.
  • Support leadership in managing daily operational coverage and staffing effectiveness.
  • Serve as a point of contact for workforce-related questions during assigned shifts.
Workforce Management Support
  • Assist Workforce Management leadership in monitoring staffing effectiveness and operational performance.
  • Support intraday workforce management activities designed to meet business objectives.
  • Help maintain accurate staffing records, schedule adjustments, and adherence documentation.
  • Assist with workforce-related reporting and trend analysis.
  • Participate in workforce management initiatives and operational improvement efforts.
Reporting & Documentation
  • Document adherence exceptions, staffing issues, and operational concerns.
  • Generate and distribute workforce adherence reports as required.
  • Maintain accurate records of employee adherence performance and escalation activity.
  • Identify recurring trends and provide feedback to leadership regarding workforce behaviors and staffing patterns.
Continuous Improvement & Career Development
  • Develop knowledge of workforce management principles, scheduling methodologies, forecasting concepts, and contact center operations.
  • Cross-train in broader workforce management functions as business needs evolve.
  • Support future workforce planning, reporting, forecasting, and capacity management activities.
  • Participate in process improvement initiatives focused on operational efficiency and workforce optimization.
  • Seek opportunities to expand technical knowledge and workforce management expertise.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Required Experience
  • Minimum of 1-3 years of experience in a Contact Center, Workforce Management, Customer Service, Operations Support, Scheduling, or related environment.
  • Experience working in a metric-driven environment.
  • Experience monitoring performance, productivity, or operational activities.
  • Strong customer service and communication skills.
  • Experience working with multiple software platforms simultaneously.
Preferred Experience
  • Workforce Management (WFM) experience.
  • Real-Time Adherence (RTA) experience.
  • Contact Center Operations experience.
  • Experience with Alvaria, NICE, Verint, Genesys, Aspect, or similar workforce management systems.
  • Mortgage servicing, financial services, banking, or regulated industry experience.
Technical Skills
  • Proficiency with Microsoft Excel, Outlook, Teams, and other Microsoft Office applications.
  • Ability to navigate multiple systems simultaneously.
  • Experience utilizing workforce management software preferred.
  • Strong data entry and system navigation skills.
  • Ability to interpret dashboards, reports, and operational metrics.

Why Selene?
Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
  • Paid Time Off (PTO)
  • Medical, Dental &Vision
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Savings Account
  • Paid Holidays
  • Company paid Life Insurance
  • Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
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