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Assistant Spa Director Jobs (NOW HIRING)

Trilogy Spa Holdings

Spa Director

Sonoma, CA · On-site

... * Assist in creating treatment protocols, training manuals, and training schedules alongside Spa ... or as directed by the TRILOGY Corporate Team. * Ensure compliance with timely response and ...

St. Somewhere Spa at Margaritaville Hollywood Beach Resort

$40 - $74.40/hr

Responsible for participation in department meetings. * Assist Spa Director with interviews, hiring processes, onboarding, and SOP training. * Assist with daily briefings/stand up/pre-shift, as ...

The Spa at The Lodge - Sonoma

Spa Director

Sonoma, CA · On-site

$85K - $105K/yr

... * Assist in creating treatment protocols, training manuals, and training schedules alongside Spa ... or as directed by the TRILOGY Corporate Team. * Ensure compliance with timely response and ...

VO Spa One LLC

Assistant Spa Manager

West Bloomfield, MI · On-site

$14 - $17/hr

The Assistant Spa Manager is responsible for working directly with the Spa Manager and staff in ... Ethical Positive attitude Enthusiastic Team orientation Self-motivated Self-directed Empathetic ...

Foxwoods Resort Casino

Spa Director

Mashantucket, CT · On-site

Two (2) years' experience at a Director, Assistant Director or Operations Manager level required. Must have proven experience at creating a spa environment and experience consistently with a 5 star ...

New

Foxwoods Resort Casino

Spa Director

Mashantucket, CT · On-site

Two (2) years' experience at a Director, Assistant Director or Operations Manager level required. Must have proven experience at creating a spa environment and experience consistently with a 5 star ...

New

Zermatt Resort

Spa Director

Midway, UT · On-site

Director of Spa SUMMARY Responsible for managing and supervising all areas of the spa, including ... to assist in all aspects of operations as needed based on business needs. • The ability to be ...

EOS Hospitality

Spa Director

Kitty Hawk, NC · On-site

Spa Director is responsible for ensuring guest service is exceeding expectation throughout the spa ... * Assist in ensuring cleanliness of public spa areas to include spa retail, treatment rooms ...

EOS Hospitality

Spa Director

Kitty Hawk, NC

Spa Director is responsible for ensuring guest service is exceeding expectation throughout the spa ... * Assist in ensuring cleanliness of public spa areas to include spa retail, treatment rooms ...

ZERMATT RESORT

Spa Director

Midway, UT · On-site

Director of Spa SUMMARY Responsible for managing and supervising all areas of the spa, including ... to assist in all aspects of operations as needed based on business needs. • The ability to be ...

Omni Hotels & Resorts

Spa Lead

Paradise Valley, AZ · On-site

$41K - $56K/yr

Provide list to Asst. Spa Director/Supervisor when supplies are getting low * Provide training for Spa Soft, Joya Spa rituals for the perfect tour, and general guest service standards * Conduct MOS ...

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Assistant Spa Director information

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How much do assistant spa director jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for assistant spa director in the United States is $27.16, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $31.73 per hour, depending on experience, location, and employer.

What are some common challenges faced by an Assistant Spa Director, and how can they be addressed?

Assistant Spa Directors often face the challenge of balancing operational efficiency with delivering high-quality guest experiences. Managing staff schedules, handling guest feedback, and ensuring compliance with health and safety regulations can be demanding. Success in this role often depends on strong communication skills, adaptability, and proactive problem-solving. Building a supportive team culture and staying current with industry trends can help address these challenges and support the overall growth of the spa.

What are the key skills and qualifications needed to thrive as an Assistant Spa Director, and why are they important?

To thrive as an Assistant Spa Director, you need experience in spa operations, staff management, and customer service, often supported by a hospitality or business degree. Familiarity with spa management software, scheduling systems, and knowledge of industry regulations is typically required. Leadership, problem-solving, and strong interpersonal skills help you motivate teams and ensure exceptional client experiences. These skills and qualities are vital for maintaining smooth operations, high guest satisfaction, and achieving business goals in a dynamic spa environment.

What is the difference between Assistant Spa Director vs Spa Supervisor?

AspectAssistant Spa DirectorSpa Supervisor
ResponsibilitiesSupports the Spa Director in managing daily operations, staff, and guest servicesOversees daily spa services, staff scheduling, and guest experience on a shift basis
CredentialsExperience in spa management, certifications in hospitality or spa services often preferredExperience in spa treatments and customer service, supervisory skills
Work EnvironmentOffice setting with managerial duties, collaborating with senior managementHands-on role within the spa, directly interacting with guests and staff

The Assistant Spa Director typically has broader managerial responsibilities and supports the Spa Director, while the Spa Supervisor focuses on daily operational oversight and guest service. Both roles require spa industry experience, but the Assistant Spa Director often involves more strategic planning and team management.

What are Assistant Spa Directors?

Assistant Spa Directors are professionals who support the Spa Director in managing the daily operations of a spa facility. Their responsibilities often include supervising staff, overseeing guest services, maintaining quality standards, assisting with budgeting, and implementing marketing initiatives. They act as a liaison between staff and management, help resolve guest concerns, and ensure a high level of customer satisfaction. Assistant Spa Directors also play a key role in training new employees and maintaining compliance with health and safety regulations.
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Assistant Spa Director jobs near you
Spa Director

Spa Director

Trilogy Spa Holdings

Sonoma, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

COMPANY OVERVIEW
Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, Texas and Virginia, where there is an enormous opportunity for growth for passionate individuals.
Trilogy inspires those who provide, "Flawless service: Every Guest, Every day."
We pride ourselves on creating a culture where employees feel valued, appreciated, and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!
JOB SUMMARY
The Spa Director oversees all aspects of a luxury hotel/resort spa, ensuring exceptional guest experiences, financial success, and operational excellence. This strategic role drives customer satisfaction, revenue growth, and budgeted NOI through effective marketing, retail sales, and cost control. Responsibilities include team leadership, recruitment, training, and performance management while ensuring compliance with Trilogy policies. The SD promptly resolves guest concerns, maintains regulatory compliance, and fosters a strong partnership with the hotel for seamless operations. This role requires exceptional communication, leadership, and the ability to balance strategic goals with daily operations. Effectively communicates with guests and Spa team to understand their needs and areas of concern, while maintaining a high level of customer service to maximize guest satisfaction and profitability.
Responsibilities
Spa Operations/Inventory Management:
  • Responsible for the successful financial performance of the spa, by meeting or exceeding budgeted targets.
  • Provide daily oversight of spa team and leadership personnel, working in conjunction with Hotel/Resort Management, to establish and maintain a collaborative relationship as the ambassador for TRILOGY.
  • Drive Spa Group Sales by working with the Hotel/Resort Sales team and local area event planners.
  • Maintain inventory levels by ensuring proper stock levels on retail, professional on hand, and in rooms through effective and timely product inventory counts. Conduct "spot check" inventory counts on a timely basis within the month.
  • Ensure accountable department managers properly maintain daily treatment room checklists.
  • Ensure the spa team maintains safety, sanitation, and disinfection standards, properly cleaning and sanitizing products, rooms, tools, and equipment, and following TRILOGY and State Governing Boards' requirements and guidelines.
  • Ensure daily treatment room checklists are properly maintained by accountable department managers.
  • Ensure the spa team maintain safety, sanitation, and disinfection standards, properly clean and sanitize products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines.
  • Ensure all in Spa Leadership provide ongoing oversight for optimal performance of all spa equipment. Proper documentation is maintained in daily MOD Logs, as appropriate.
  • Prepare bi-weekly payroll reports. Responsible for the review and approval of all bi-weekly payroll processes.
  • Attend all weekly Hotel/Resort Management meetings and pre-convention meetings to ensure alignment with ongoing hotel activities and collaboration on all spa events, activities and operational updates.
  • Work effectively with the TRILOGY Corporate Marketing team to develop and implement spa-related marketing strategies, collateral, and promotional activities in conjunction with the Hotel marketing team.
  • Onsite liaison to Hotel Marketing team for final review and signoff on all spa marketing efforts/materials.

Staffing/Training:
  • Oversee the supervision, management, and growth of the Spa team, establishing and monitoring staffing levels, with a focus on retention and develop of employee partners.
  • Manage the interview and hiring process, ensuring proper onboarding and training is conducted in alignment with TRILOGY HR standards.
  • Ensure the spa team receives proper Forbes-related and Corporate/Brand/Hotel/Resort standards training.
  • Ensure the spa team consistently delivers exceptional service by utilizing training materials and incentive programs to monitor performance, document compliance with service standards and policies, and motivate employees for success.
  • Assist in creating treatment protocols, training manuals, and training schedules alongside Spa Leadership and Corporate Operations team for each department.
  • Provide effective coaching and counseling for spa employee partners, in alignment with TRILOGY policies, ensuring accurate documentation and effective communication with Human Resources.
  • Conduct performance evaluations and reviews.
  • Conduct mandatory monthly staff meetings and attend/ensure attendance at all daily stand-up meetings.

Analyze/Reporting:
  • Directly responsible for spa financial reporting process including profit and loss statement, budgeting, and forecast reporting in alignment with TRILOGY timelines and processes.
  • Ensure compliance with budgeted payroll percentage targets.
  • Ensure all daily/nightly reporting functions are followed and properly maintained.

Customer Resolution:
  • Ensure that established service levels are consistently achieved in compliance with Hotel/Resort standards and/or Forbes 4 Star criteria (at a minimum).
  • Ensure proper tracking of all customer complaints/issues/concerns in the daily MOD logbook or as directed by the TRILOGY Corporate Team.
  • Ensure compliance with timely response and resolution processes to all customer complaints and/or related facility incidents per TRILOGY policy.

REQUIRED EDUCATION AND PREFERRED EXPERIENCE
  • Must have a minimum BS Degree or any other combination of education, training, and experience that provides the required knowledge, skills, and capabilities in a relevant field (Hospitality, Business Management, Operations).
  • Must have at least 5 years' experience in a Senior Management role in a 4- or 5-star property.
  • Must have prior experience and proficiency in daily accounting, monthly profit/loss statements, forecasting, and budget functions.
  • Must be polished, professional, and have a strong command of both written and verbal English.
  • Must be organized, proactive, and possess a strong attention to detail.
  • Must be highly proficient in Microsoft Office (Outlook, Word, Excel).
  • Previous experience with Booker, Book4Time, Spa Soft preferred.
  • CPR and First Aid certified desirable.

BENEFITS/PERKS
  • Medical, Dental and Vision (FTE only)
  • 401K Matching
  • PTO - Paid/Holiday Time Off
  • VTO - Voluntary Time Off
  • Discounts on Retail Products and Spa Services

COMPENSATION: $85,000 + Bonus + Benefits
The salary pay range for this role is $85,000 - $105,000. This rate is only applicable for jobs to be performed at The Spa at The Lodge. Pay ranges may vary based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

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