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Assistant Service Manager Jobs in Tennessee (NOW HIRING)

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Assistant Service Manager

Memphis, TN · On-site

The Assistant Service Manager is responsible for creating and managing relationships that produce business opportunities for the Field Service Division in our Southern region and assisting the South ...

Volvo Group

Assistant Service Manager

Goodlettsville, TN · On-site

$88K - $98K/yr

Responsible for daily operations leading our service team and managing the workload for our Service ... Coordinate training of service technicians and assist with personal development plans. Ensure ...

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Assistant Service Manager information

See Tennessee salary details

$23.6K

$52.2K

$89.4K

How much do assistant service manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for assistant service manager in Tennessee is $52,173.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,600.00 and $62,200.00 per year, depending on experience, location, and employer.

What does an assistant service manager do?

An Assistant Service Manager supports the Service Manager in overseeing daily operations of a service department, often in automotive, retail, or hospitality settings. Their responsibilities typically include supervising staff, resolving customer complaints, ensuring quality service, and assisting with scheduling and training. They also help maintain inventory, enforce company policies, and may step in to handle managerial duties in the absence of the Service Manager. This role is crucial for maintaining smooth operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an assistant service manager?

To thrive as an Assistant Service Manager, you need strong organizational skills, customer service experience, and often a background in business administration or related fields. Familiarity with service management software, scheduling systems, and sometimes industry-specific certifications like ASE are typically required. Leadership, effective communication, and problem-solving abilities are crucial soft skills for supporting staff and resolving customer issues. These competencies ensure efficient operation of service departments, high customer satisfaction, and smooth team coordination.

How does an assistant service manager typically collaborate with technicians and service advisors to ensure efficient workflow?

An Assistant Service Manager plays a crucial role in coordinating between service technicians and service advisors to maintain smooth operations. They often facilitate communication regarding repair status, prioritize tasks based on customer needs, and help resolve any technical or scheduling issues that arise. By maintaining clear records and conducting regular meetings, they help ensure that both customer satisfaction and productivity goals are met. This collaborative environment allows for prompt problem-solving and fosters a team-oriented approach within the service department.

What is the difference between Assistant Service Manager vs Service Advisor?

AspectAssistant Service ManagerService Advisor
Primary RoleSupports service operations, manages team, oversees service processesInteracts directly with customers, explains services, recommends repairs
Required CredentialsOften requires automotive or technical certifications, management experienceCustomer service skills, automotive knowledge, often certifications helpful
Work EnvironmentService department management, team supervisionCustomer-facing, sales-oriented

While both roles are vital in automotive service, the Assistant Service Manager focuses on team and process management, whereas the Service Advisor primarily handles customer interactions and service sales. Understanding these differences helps in choosing the right career path or hiring the appropriate candidate.

What are the duties of an Assistant Service Manager?

An Assistant Service Manager supports the Service Manager in overseeing daily operations of a service department, including supervising staff, ensuring customer satisfaction, managing service workflows, and maintaining quality standards. They often handle scheduling, training, and resolving customer issues to ensure efficient service delivery.

What are popular job titles related to Assistant Service Manager jobs in Tennessee?

For Assistant Service Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Assistant Service Manager jobs in Tennessee look for?

The top searched job categories for Assistant Service Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Assistant Service Manager jobs?

Cities in Tennessee with the most Assistant Service Manager job openings:

What are popular job titles related to Assistant Service Manager jobs in TN?

For Assistant Service Manager jobs in TN, the most frequently searched job titles are:

Assistant Service Manager jobs near you
Infographic showing various Assistant Service Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,173 per year, or $25.1 per hour.

Assistant Service Manager

Knoxville, TN

Premier Truck Group
Trucking • 1 - 5K employees

8.3

Company rating: 8.3 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

17th of 155 rated car dealerships

People enjoy working here

Good employer

Recommended by parents

Learn more about Premier Truck Groupexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Winners Work Here!
Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.

Who is Premier Truck Group?
Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America.  We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

Why Join Our Winning Team?
When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:
Employee Discounts
Medical, Dental, and Vision Insurance
Life Insurance
Employee Assistant Programs
Paid Holidays and Paid Time Off
401k Plan with Employer Match
Training
Work-Life Balance
 
Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!

Assistant Service Manager Responsibilities:
In conjunction with the Service Management philosophy, provides direction to personnel.
Assist with troubleshooting and diagnostic complaints.
Responsible for assisting in the resolution of service problems and reporting resolution to Service Manager.
In conjunction with the Service Manager, responsible for delegating assignments and overseeing the operation of the service department according to business needs.
Assist in the management of the Service Department, not to exclude training, recruiting, interviewing, and possible terminations. Schedule jobs to be performed and communicate schedule to Service Manager.
Assist in the preparation of quotes and/or estimates on repair jobs. Communicate complicated projects to Service Manager and/or Assistant Service Manager.
Responsible for making frequent calls on customers as directed by the Service Manager.
Provide direction and schedules for technicians to attend training classes and follows-up on their progress. Communicate all schedules to the Service Manager.
Perform functions of Service Manager in their absence as directed.
Support UTI program through recruitment, training, and guidance.
Responsible for performing all other duties as assigned.
 
Service Advisor Requirements:
Education
A high school diploma or GED is required.
Experience
Minimum of 5 years experience in heavy-duty truck/engine repair and installation. Three years experience in management is required.
Licenses or Certificates
A valid driver’s license is required.
Ready to Join?
Apply now to learn more about what Premier Truck Group has to offer!

Premier Truck Group is an equal opportunity employer.


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