Assistant Program Manager Jobs in Philadelphia, PA

NOW is a great time to join CareLink Community Support Services! We are seeking an Assistant Program Supervisor and invite you to apply!

For over 60 years, CareLink Community Support Services has been dedicated to helping people with disabilities to live in the community with dignity and independence. Our rehabilitation services and professional staff provide the support that people with serious mental illness, physical disabilities and other developmental challenges need to be active, productive members of their communities.

About the Role:

This position is responsible for the oversight of Residential Counselors in the absence of the Program Supervisor. Provides oversight to the shift and ensures administrative supervision of the residential staff and operations of the program. 

Salary: $19.35 an hour

Schedule: 1st Shift, Tuesday through Saturday, 8 AM to 4 PM 

What you’ll do:

• Provide leadership and administrative supervision to all staff by providing instruction, leadership, example, and suggestions as appropriate.
• Ensure coverage for each shift through various means: asking on-duty employees to remain, calling staff roster, etc.
• Provide adequate information exchange at end of shift with on-coming supervisor or staff.
• Plan shift operations of the site including shift assignments, reporting all problems to the Program Supervisor.
• Assist in providing an orientation for new employees in the agency and facility philosophy, policies and procedures.
• Participate in performance reviews for employee introductory, annual and interim evaluations.
• Participate in development and training of staff to improve quality of services provided to participants.
• Participate in and assume leadership role during staff meetings and training programs.
• Provide coverage at site when needed.
• Report all concerns regarding staff to Program Supervisor.
• Attend and participate in supervision.
• Coordinate referral and intake process as directed by Program Supervisor. Complete only nonclinical and non-medical portions of the comprehensive intake assessment.
• Conduct initial and ongoing assessments of consumer’s strengths, interests, and areas needing assistance.
• Assist in the development, implementation, and monitoring of goal plans and treatment interventions.
• Coordinate the orientation of new consumers, take inventory of all personal items upon admission, and conduct introductions to staff and participants.
• Coordination of all consumer appointments.
• Assist participants in planning, coordination, and implementation of daily, evening, and weekend social and recreational activities.
• Participate in the development of individual service plans designed to improve the social and self care skills of program clients.
• Attend monthly case management meetings when appropriate.
• Coordinate site meetings.
• Review all documentation generated during the shift to ensure that work is accurate, complete and finished in a timely manner.
• Monitor medication of all participants as prescribed and document as required. Report all medication errors to Program supervisor.
• Prepare consumer’s progress reports and other reports as required.
• Coordinate individual services with outside agencies and individuals as appropriate.
• Execute professional daily progress notes, log book entries and other related paperwork as required.
• Assist with payroll processing as necessary.
• Participate in on-call rotation as necessary.
• Respond appropriately to emergency situations and provide crisis intervention services.
• Seek clinical support from the Program Supervisor during clinical emergencies.
• Transport clients as necessary/appropriate.
• Perform job within framework of agency, site and professional standards.
• Participate in staff meetings and training programs.
• Participate in supervision on an on-going basis.
• Attend and participate in agency events.
• Adhere to agency/site policies and procedures.
• Project a positive attitude and image to participants, family members and outside contacts.
• Use appropriate communication channels.
• Participate in achievement of agency goals and mission.
• Display motivation and interest in working creatively with people with disabilities.
• Demonstrate the ability to make sound judgements regarding the welfare of residents.
• Display ability to take direction.
• Possess knowledge of basic principles and methods of rehabilitation.
• Follow expected dress code.
• Adhere to supervisor's requests.
• Cooperate with other staff and exhibit positive attitude toward position and agency mission.
• Show initiative and demonstrate good judgement.
• Participate in shifts as scheduled by supervisor.
• Follow instructions accurately and thoroughly while completing assigned tasks within expected time frames.
• Work as scheduled to assure coverage.
• Performs job in a safe manner.
• Reports/addresses safety concerns in a timely manner.
• Perform miscellaneous work assignments as required.
• Performs other duties or special projects as required or as assigned.

Other Functions:

• Assist with employee relations counseling, unemployment, and exit interviewing.
• Attends and participates in regular supervision
• Responds appropriately to emergency situations.
• Performs job within framework of agency, site, and professional standards.
• Participates in staff meetings and training programs.
• Attends and participates in agency events.
• Adheres to agency/site policies and procedures including HIPAA requirements.
• Cooperates and coordinates with Regional Director on all operational issues.
• Projects a positive attitude and image to staff, participants, family members, and outside contacts.
• Uses appropriate communication channels.
• Completes assignments independently and within specified time frames.
• Participates in achievement of agency objectives, goals, and mission.
• Displays motivation and interest in working creatively with people who have mental illness/disabilities.
• Demonstrates the ability to make sound judgements regarding the welfare of people served.
• Displays ability to take direction.
• Demonstrates knowledge of basic principles and methods of clinical psychology and psychiatric rehabilitation.
• Follows agency dress code.
• Adheres to supervisor's requests.
• Cooperates with other staff and exhibit positive attitude toward position and agency.
• Contributes to the growth and development of services.
• Shows initiative and demonstrate good judgement.
• Follows instructions accurately and thoroughly.
• Works as scheduled to assure coverage.
• Performs job in a safe manner.
• Reports/addresses safety concerns in a timely manner.

Knowledge, Skills and Abilities:

• Proficiency with computers and experience with an Electronic Health Records system (EHR) is preferred.
• Previous supervisory experience is preferred.
• Knowledge of basic principles and methods of rehabilitation required.
• Motivation, interest and ability to work empathetically with people with disabilities.
• Ability to work independently required.
• Must be able to write and speak English in an understandable manner.
• Ability to effectively manage multiple tasks required.
• Ability to take direction.
• Ability to prepare meals, perform general housekeeping and maintenance duties required.
• Ability to make sound judgments regarding the health/welfare of participant required.
• Knowledge of Microsoft Office products.
• Strong collaborating skills, and an ability to work effectively both independently and as part of a team.
• Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive.
• Excellent communication and interpersonal skills.
• Ability to multitask and be flexible with regard to workload and assignments.

What’s in it for you:

• Robust Health and Welfare Benefits
• Paid Time Off
• Holiday Pay
• 403(b) with Employer Match
• Employee Referral Programs
• Tuition Reimbursement and more!

CareLink Community Support Services is an equal opportunity employer and abides by all applicable federal and state civil rights laws.

 
Qualifications:

• Required Education: High School Diploma or GED
• Preferred Education: Bachelor's Degree
• Work Experience: 1 to 2 years
• Valid Driver’s License
• RPRP/CPRP certification is preferred