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Application Support Manager Jobs in Washington (NOW HIRING)

Troutman Pepper

Legal Support Manager

Washington, DC · Hybrid

We invite you to explore the position below and to submit your application to join our team! The Legal Support Manager is responsible for the comprehensive management of legal support services across ...

New

kgs

Program Support Manager

Washington, DC · On-site

The application deadline and start date are subject to change based on the status of the contract ... The Program Support Manager (PSM) is responsible for excellent and compliant contract performance ...

kgs

Program Support Manager

Washington, DC

The application deadline and start date are subject to change based on the status of the contract ... The Program Support Manager (PSM) is responsible for excellent and compliant contract performance ...

Koniag, Inc.

Program Support Manager

Washington, DC · On-site

$145K - $185K/yr

The application deadline and start date are subject to change based on the status of the contract ... The Program Support Manager (PSM) is responsible for excellent and compliant contract performance ...

ValidaTek

User Support Manager

Quantico, VA · On-site

The User Support Team Lead is responsible for leading and managing a team of User Support ... application access, and telecommunications issues. * Oversee installation, configuration ...

ValidaTek, Inc.

User Support Manager

Quantico, VA · On-site

$90K - $125K/hr

The User Support Team Lead is responsible for leading and managing a team of User Support ... application access, and telecommunications issues. * Oversee installation, configuration ...

Hopkins House

FAMILY SUPPORT MANAGER

Alexandria, VA · On-site

The Family Support Manager is responsible for leading the student intake processand building strong ... Alexander Memorial Gift, and ECLI Fellowship application process. Preschool Academy: * Develops ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Washington

Application Support Manager information

See Washington salary details

$69.1K

$121.2K

$187.4K

How much do application support manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for application support manager in Washington is $121,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,300.00 and $143,800.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What are the most commonly searched types of Application Support jobs in Washington?

The most popular types of Application Support jobs in Washington are:

What are popular job titles related to Application Support Manager jobs in Washington?

For Application Support Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Application Support Manager jobs in Washington look for?

The top searched job categories for Application Support Manager jobs in Washington are:

What cities in Washington are hiring for Application Support Manager jobs?

Cities in Washington with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Washington as of September 2026, with employment types broken down into 64% Full Time, 6% Part Time, 4% Temporary, 24% Contract, and 2% Nights. Highlights an 88% In-person, 2% Hybrid, and 10% Remote job distribution, with an average salary of $121,204 per year, or $58.3 per hour.

Problem Support Manager

Ashburn, VA • On-site

Computer World Services
IT Services • 51 - 200 employees
Learn more about Computer World Servicesexternal

$95K - $145K/yr

Full-time

Re-posted 23 days ago

Job description

CWS seeks a Problem Support Manager to lead the problem management function for the U.S.
Customs and Border Protection's (CBP) Network Operations Center (NOC) contract.
The Problem Support Manager leads the Problem Management function, ensuring identification and elimination of root causes impacting network availability.
Duties & Responsibilities
  • Conduct root cause analysis (RCA) for recurring incidents.
  • Maintain and manage problem records in ServiceNow.
  • Identify corrective and preventive actions.
  • Provide trend analysis reports to CBP stakeholders.
  • Coordinate problem review boards and follow-up activities.
Required Qualifications
  •  6+ years of experience in problem or network support management.
  • Bachelor's in IT, Engineering, or related field.
  • ITIL v3 and CCNA certification.
Preferred Qualifications
  •  CCNP or CompTIA Network+ certification.
  • Experience with Federal ITIL processes.
Place of Performance
  • Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities).
Clearance
  • Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
$95,000 - $145,000 a year
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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