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Application Support Manager Jobs in Washington (NOW HIRING)

TransCore

.NET Application Support Engineer

Ashburn, VA · On-site

Incident Management & Troubleshooting: Own L2/L3 technical support for high-availability .NET applications, APIs, and Windows Services. Diagnose runtime errors, application crashes, and performance ...

TransCore

.NET Application Support Engineer

Ashburn, VA · On-site

Incident Management & Troubleshooting: Own L2/L3 technical support for high-availability .NET applications, APIs, and Windows Services. Diagnose runtime errors, application crashes, and performance ...

DANE LLC

Tier III Application Support

Arlington, VA · On-site

$85K - $95K/yr

We are seeking a Tier III Application Support Specialist to join the Operations team. This is a ... Monitor production applications, scheduled jobs, and the incident management ticketing system ...

Freddie Mac

Application Support, Sr

Mclean, VA · On-site

$175K/yr

Integrate Control-M/Enterprise Manager with LDAP directory servers (such as Active Directory) to ... support automation and optimization. * CI/CD, DevOps tools, and the application development ...

Freddie Mac

Application Support, Sr

Mclean, VA · On-site

$175K/yr

Integrate Control-M/Enterprise Manager with LDAP directory servers (such as Active Directory) to ... support automation and optimization. * CI/CD, DevOps tools, and the application development ...

Leidos

Infrastructure Operations Manager

Arlington, VA · On-site

$154K - $278K/yr

The Infrastructure and Application Support Manager is responsible for leading global infrastructure operations, systems administration, database administration, network operations, and enterprise ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Washington

Application Support Manager information

See Washington salary details

$69.1K

$121.2K

$187.4K

How much do application support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for application support manager in Washington is $121,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,300.00 and $143,800.00 per year, depending on experience, location, and employer.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs

What are the most commonly searched types of Application Support jobs in Washington?

The most popular types of Application Support jobs in Washington are:

What job categories do people searching Application Support Manager jobs in Washington look for?

The top searched job categories for Application Support Manager jobs in Washington are:

What cities in Washington are hiring for Application Support Manager jobs?

Cities in Washington with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $121,204 per year, or $58.3 per hour.

Software Application Support Specialist

Cornerstone Defense

Reston, VA • On-site

Contractor

Re-posted 13 days ago

Job description

  • Location: Reston, Virginia
  • Type: Contract
  • Job #3044

Title: Software/Application Support Specialist
*Clearance: *Active TS/SCI w/ Polygraph needed to apply *
Company Overview:
Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.S. operations worldwide through the use of many different types of intelligence, satellite, and cyber technologies. Cornerstone's Intelligence Sector provides solutions to the United States Government for information collection, operations, exploitation and dissemination, and research activities. Our Team specializes in software development, cloud architecture, systems and network engineering, systems integration, agile management, as well as targeting operations and intelligence analysis. Our support to our mission customers includes cyber network operations, exploitation and defense, signals intelligence, human intelligence, and critical missions and networks.
Software Application Support Specialist
Herndon, VA
The Software Application Support Specialist is responsible for providing professional and efficient helpdesk support. A strong customer service mindset is the key to succeeding in this role.
Job Requirements:
  • Serve as the first point of contact for customers seeking technical assistance over a ticketing system.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products.
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
  • Identify and suggest possible improvements on procedures.
  • Performs other related duties as assigned.

Required Experience:
  • Proven experience in Supporting COTS products in a customer support role.
  • Good understanding of computer systems, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Excellent communication skills.
  • Customer-oriented and cool-tempered.
  • Understanding of Ticketing systems.

Desired Experience:
  • Knowledge of the Federal Acquisition lifecycle or commercial contracting.
  • Knowledge of Federal financial systems or commercial accounting.
  • Experience with Federal government contracting and/or program office organizations.

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