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Application Support Manager Jobs in Renton, WA (NOW HIRING)

Giesecke & Devrient

Jr. Application Engineer

Seattle, WA · On-site

$71K - $90K/yr

The role focuses on operational support, incident handling, service request fulfillment, basic ... Basic understanding of ITIL or service management concepts is beneficial Knowledge Skills and ...

TecTammina

Tier 3 Support Engineer

Redmond, WA

... management foundations such as ITIL or MOF. Well Versed in Support process methodologies and ... Application Support and troubleshooting Experience with monitoring tools Experience with C#, .Net, ...

DPR Construction

EHS Application Admin

Seattle, WA

Managing backups, storage, and integrity of application data or databases. * Collaborate with stakeholders and other supporting workgroups to create, configure, and customize application reports.

Purple Drive Technologies

Project Manager (PPM SME)

Seattle, WA · On-site

$91K - $121K/yr

Project Management - 10+ years experience required Essential Skills: We are seeking an experienced ... Provide application support for Clarity PPM, including troubleshooting and resolving issues. * Work ...

Cooley LLP

Product Support Engineer

Seattle, WA

... application portfolio. Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and ...

Cooley

Product Support Engineer

Seattle, WA

... application portfolio. Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and ...

Cooley LLP

Product Support Engineer

Seattle, WA · On-site

... application portfolio. Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and ...

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Application Support Manager information

See Renton, WA salary details

$68.6K

$120.4K

$186.2K

How much do application support manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for application support manager in Renton, WA is $120,373.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,600.00 and $142,900.00 per year, depending on experience, location, and employer.

How does an Application Support Manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an Application Support Manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an Application Support Manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What Does an Application Support Manager Do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What cities near Renton, WA are hiring for Application Support Manager jobs? Cities near Renton, WA with the most Application Support Manager job openings:
Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Renton, WA as of June 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $120,373 per year, or $57.9 per hour.
Retail Technology Application Support Engineer

Retail Technology Application Support Engineer

Glow Networks

Seattle, WA • On-site

Full-time

Posted 2 days ago

Job description

Job Description: Retail Technology Application Support Engineer
Location: Seattle, WA
Duration: 10 Months
We are seeking a talented and motivated Consumer Retail Technology Application Support Engineer to join our TechOPS team. This role is ideal for someone with 1-3 years of IT support experience, particularly in the food and beverage management software domain. The successful candidate will play a crucial role in supporting and maintaining our retail technology applications, ensuring smooth operations for our clients in the restaurant industry.
Application Support and TechOPS:
  • Provide L3 support for TechOPS.
  • Offer technical support for business-critical software applications, diagnosing and resolving user issues in a timely manner.
  • Monitor application performance, resolve technical issues, and perform root cause analysis for recurring problems.
  • Serve as the primary point of contact for application-related inquiries, working with users to address their needs.
  • Troubleshoot software and hardware issues related to retail platforms, including POS, Kitchen Display Systems (KDS), and back-office systems.

Release & Deployment:
  • Participate in the testing of new or updated applications, ensuring they meet functional requirements and quality standards.
  • Assist with the release, deployment, and rollout of new software versions or updates to users, including SPC and payment systems.
  • Ensure smooth transition and minimal disruption during application changes, including user training and documentation.
  • Perform enhancements as per requirements and deploy them effectively.
  • Support staging and installation processes for retail technology solutions.

Reporting & Management:
  • Collect and analyze data from applications to generate reports and provide insights to stakeholders.
  • Monitor application usage and performance metrics to identify trends and potential issues.
  • Provide recommendations for improving workflows or streamlining processes through better application use.
  • Work with project managers and customers to ensure applications meet evolving business requirements.
  • Update AOD and Knowledge documents as needed.

Technical Skills:
  • Install, configure, support, and administer food and beverage management software products, with a focus on Oracle Simphony, RES 3700, and 9700.
  • Provide technical support for Point of Sale (POS) and Mobile POS automation and integration.
  • Manage and resolve networking issues related to DHCP and DNS in retail environments.
  • Support POS printers and cloud platforms.
  • Utilize automated support management and tracking tools to manage customer requests and issues efficiently.

Education:
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

Experience:
  • 1-3 years of IT support experience, preferably in food and beverage management software products.

Technical Skills:
  • Hands-on experience with Oracle Simphony, RES 3700, or 9700.
  • Proficiency in POS and Mobile POS automation and integration.
  • Basic understanding of Oracle/SQL databases.
  • Knowledge of Windows 11, Marimba, PowerShell, and Python.
  • Familiarity with Microsoft Azure cloud platform.
  • Working knowledge of networks, PCs, and ability to resolve installation issues.
  • Experience with payment processing systems and technologies.
  • Familiarity with various operating systems (Windows Server 2007, 2010, 2011, Oracle, and VMware).
  • Experience using automated support management and tracking tools in a support center environment.

Soft Skills:
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication skills, with the ability to explain complex technical concepts to non-technical users.
  • Customer-oriented, with the ability to work both independently and as part of a team.
  • Analytical thinking and attention to detail.
  • Ability to work effectively in a fast-paced, team-oriented environment.
  • Willingness to learn and adapt to new technologies and processes.

Previous experience supporting restaurant software products, particularly the Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A).
JavaScript and SQL experience.
Knowledge of endpoint management tools such as SCCM/Retail.
Experience with IT service management frameworks (e.g., ITIL).
Knowledge of application performance monitoring tools.
Experience with cloud platforms such as AWS, Azure, or Google Cloud.
Familiarity with databases (SQL, Oracle, etc.) and querying for data analysis.

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