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Application Support Contract information

What are the key skills and qualifications needed for an application support contract?

To thrive as an Application Support Contract professional, you need a solid understanding of application troubleshooting, incident management, and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, databases (such as SQL), and ITIL frameworks or certifications are commonly required. Strong problem-solving abilities, effective communication, and a proactive approach are valuable soft skills for this role. These skills are crucial for rapidly resolving issues and ensuring seamless application functionality for end-users.

What is the career path for application support?

The career path for application support typically starts with an entry-level support analyst or technician role, progressing to senior support specialist, application support lead, and eventually to roles such as support manager or IT consultant. Gaining certifications like ITIL or vendor-specific credentials and developing skills in troubleshooting, scripting, and system administration can facilitate advancement.

What is an application support contract?

An Application Support Contract job involves maintaining, troubleshooting, and optimizing software applications for businesses on a contractual basis. Professionals in this role ensure applications run smoothly by addressing technical issues, providing updates, and assisting users. They may work with internal IT teams or external clients to resolve bugs, improve performance, and support system integrations. This position requires strong problem-solving skills, knowledge of relevant software, and effective communication. Contracts may vary in length and scope, depending on the organization's needs.

What does an application support contract do?

In an Application Support Contract position, you'll be monitoring and resolving issues reported by users, performing routine maintenance or updates on business applications, and escalating complex problems to development teams as needed. You'll often work closely with colleagues from IT, business operations, and sometimes external vendors to ensure critical systems remain operational. Regular communication with end users to provide updates and guidance will be part of your daily routine, along with documenting solutions and updating support knowledge bases. This hands-on role is vital for keeping business operations running smoothly and efficiently.

What are the most commonly searched types of Application Support jobs in Washington? The most popular types of Application Support jobs in Washington are:
What are popular job titles related to Application Support Contract jobs in Washington? For Application Support Contract jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Application Support Contract jobs in Washington look for? The top searched job categories for Application Support Contract jobs in Washington are:
What cities in Washington are hiring for Application Support Contract jobs? Cities in Washington with the most Application Support Contract job openings:
Application Support Contract jobs near you
Infographic showing various Application Support Contract job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Application Support Specialists

Blue Rose Consulting Group, Inc.

Washington, DC • On-site

Full-time

Re-posted 23 days ago

Job description

About Blue Rose

Blue Rose Consulting Group, Inc. (Blue Rose) is a certified HUBZone and Service-Disabled Veteran-Owned Small Business supporting Federal customers with mission-focused technology, professional services, and operational support. We are building a team for the anticipated Department of State Global Mission Operations Support (GMOS) effort supporting the Bureau of Diplomatic Technology, Enterprise Applications Directorate, Office of Consular Systems and Technology.

About the Role

Provide proactive and reactive Tier II support for legacy and modernized consular applications, including web, client-server, imaging, archiving, collaboration, and cloud-hosted solutions. This position supports the Department of State Consular Affairs global information technology environment, which includes domestic and overseas facilities, on-premises infrastructure, cloud platforms, applications, databases, and enterprise support services. This is a contingent position based on contract award and final customer requirements.

What You’ll Do

• Monitor, troubleshoot, diagnose, and resolve incidents affecting enterprise web, client-server, imaging, archiving, collaboration, and cloud-hosted applications.

• Install, configure, patch, deploy, and maintain applications using approved DevSecOps and CI/CD processes.

• Support application readiness, deployment readiness reviews, pre-production testing, rollback, recovery, and post-deployment monitoring.

• Use automation and containerization technologies such as Ansible, Terraform, Docker, and Kubernetes to improve deployment consistency and reliability.

• Manage application accounts, access, certificates, passwords, availability dashboards, technical documentation, SOPs, and knowledge articles.

• Coordinate with Tier III developers, engineering teams, security teams, and Government stakeholders to support ATO readiness, releases, and modernization initiatives.

• Support SharePoint, Microsoft Teams, and Microsoft 365 collaboration services when assigned, including site collections, permissions, logs, lists, libraries, and workflow troubleshooting.

Minimum Requirements

• 3+ years supporting enterprise web, client-server, or cloud-hosted applications.

• Experience with incident management, application monitoring, troubleshooting, patching, release support, and technical documentation.

• Familiarity with DevSecOps, CI/CD, automated deployment, and configuration-management practices.

• Experience working in Windows and/or Linux application environments.

• Strong analytical, customer-service, and cross-team communication skills.

• Active Secret clearance.

Preferred Qualifications

• Experience with Ansible, Terraform, Docker, Kubernetes, SharePoint, Microsoft 365, or cloud platforms.

• Experience supporting consular applications such as EPS, MyTravelGov, OPR, or eCRBA.

• ITIL, Security+, Microsoft, AWS, Azure, or equivalent certification.

Compensation & Benefits

Compensation will be commensurate with experience, qualifications, assigned work location, and final contract requirements. Blue Rose offers a competitive benefits package for eligible full-time employees. Specific compensation and benefit details will be provided during the recruiting process.

Application Process

Please submit a current resume that clearly demonstrates the required experience, technical qualifications, certifications, and active security clearance. Candidates selected for consideration may be asked to provide additional information to support contract staffing and clearance verification.

Blue Rose Consulting Group, Inc. is an Equal Opportunity Employer.

This position is in anticipation of contract award and is contingent upon successful contract award. Applicants will be contacted regarding employment opportunities upon award notification.