Application Support Manager Jobs in Georgia (NOW HIRING)

Class Summary Job Description The Deputy Director of Application Support & Development will lead enterprise technology functions by setting direction, guiding execution, and ensuring effective delivery of digital services that support organizational priorities. This role partners with stakeholders to drive innovation, strengthen governance, and enhance service quality while building team capability and maintaining a strong focus on accountability, resilience, and continuous improvement. This position will report directly to the Information Technology Services Assistant Director.

Essential Duties Provide leadership and operational oversight for enterprise solutions and application development teams across Public Safety, Permitting and Regulatory, Web, Geospatial, and Application Development domains Develop and manage an IT solutions strategic plan, prioritizing initiatives to maximize operational efficiency, business value, and innovation. Oversee solution design, development, implementation, integration, and lifecycle management of enterprise software and digital services. Analyze departmental needs, recommend technology solutions, and ensure alignment with enterprise objectives and regulatory requirements Establish and maintain project management processes, resource planning, and quality assurance practices to ensure timely, reliable solution delivery Oversee vendor and contract management for application and solution services Serve on the Change Advisory Board (CAB) and ensure solution updates, releases, and enhancements follow controlled processes Ensure solutions support business continuity, disaster recovery, and risk management requirements Promote a culture of collaboration, innovation, and continuous improvement across all solution delivery teams Mentor and develop team leaders and staff to build organizational capacity and succession pipelines Represent the department in cross-functional meetings, committees, and external engagements as required Monitor compliance with relevant regulations, policies, and risk management practices.

Other Job Requirements/Information This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background which may include motor vehicle & criminal histories, and fingerprinting. This job may require on-call rotation and emergency after hours, weekends, and/or holidays.

Grade The grade for this position is 304. Salary will be dependent on education and experience. Effective 4/11/2023, this position is eligible for the Employee Referral Program.

Minimum Qualifications Bachelor's Degree in information technology, computer science, or related field AND Nine years of progressively responsible experience related to the area of assignment, including two years at the Division Director level; An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered. Preferred Qualifications Master's degree in information technology, computer science, or related field AND Ten years of progressively responsible experience related to the area of assignment, including two years at the Division Director level For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here. Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

For more information about this department, please click here. Additional Information About Gwinnett County   Welcome to Gwinnett County Government Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more Careers with impact Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners.

The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected. Exceptional benefits Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual's total compensation.

World-class community More than a million residents make up Gwinnett's diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

Gwinnett County is an award-winning employer. Atlanta's Healthiest Employer by Atlanta Business Chronicle Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more. Vision Gwinnett is the preferred community where everyone thrives.

Mission Gwinnett proudly supports our vibrantly connected community by delivering superior services. Values Integrity: We believe in being honest, building trust, and having strong moral principles. Accountability: We believe in stewardship, transparency, and sustainability.

Equity: We believe in fairness and respect for all. Inclusivity: We believe in engaging, embracing, and unifying our communities. Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring Process Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below: Hiring Process FAQs Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.

Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobs@gwinnettcounty.com.