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Entry Level Application Support Jobs in Georgia (NOW HIRING)

FutureSoft Consulting Inc

Junior .NET Developer

Atlanta, GA · On-site

$64K - $83K/yr

This role is ideal for an entry-level or junior developer with foundational experience in .NET programming, SQL, application support, and problem-solving. The position will also support configuration ...

Elite Overhead Garage Doors

General Application

Buford, GA · On-site

$20 - $25/hr

Commercial or industrial service environments * Entry-level trade positions with a desire to learn ... Quality tools, parts, and support in the field * A team that values respect, accountability, and ...

KEYENCE

Field Application Engineer

Atlanta, GA · On-site +1

$54K - $81K/yr

Locations | Entry-Level | Full-Time Are you ready to launch your career with one of the world ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer '27

Atlanta, GA · On-site +1

$53K - $80K/yr

Locations | Entry-Level | Full-Time Are you ready to launch your career with one of the world ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Hendrick

... entry-level/junior position supports process and software improvement efforts through basic data ... Provide application support for business and engineering apps as assigned. * Participate in team ...

CorePower Yoga

$11 - $14.50/hr

This SC role is an entry-level position which will allow you to learn the business and develop the ... Subbing Application; support training and usage for teaching team * HRIS Application; support ...

Transportation Insight

Tier 1 App Support

Atlanta, GA · On-site

The Tier 1 App Support role is an entry-level role providing support for Enterprise Freight applications. CRITICAL JOB FUNCTIONS: * Triage support requests and issues from users. * Define application ...

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Entry Level Application Support information

What are Entry Level Application Support roles?

Entry Level Application Support roles are positions designed for individuals who assist users and clients with software applications, often serving as the first point of contact for troubleshooting and resolving technical issues. These roles typically involve monitoring application performance, responding to support tickets or calls, and escalating complex issues to higher-level teams. Entry-level application support staff often work closely with both technical and non-technical users, helping ensure software runs smoothly and efficiently. No extensive prior experience is usually required, though familiarity with basic IT concepts and strong communication skills are important.

What are some common challenges faced by entry level application support specialists and how can they be addressed?

Entry level application support specialists often encounter challenges such as troubleshooting unfamiliar software issues, balancing multiple support tickets, and communicating technical solutions to non-technical users. To address these, it's important to develop strong problem-solving skills, learn effective time management, and practice clear, patient communication. Many teams provide structured training and mentorship, and collaborating closely with more experienced colleagues can help new hires quickly build confidence and technical expertise.

What are the key skills and qualifications needed to thrive as an Entry Level Application Support specialist, and why are they important?

To thrive as an Entry Level Application Support specialist, you need a basic understanding of software applications, troubleshooting, and general IT knowledge, usually supported by a relevant degree or coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic SQL or scripting skills is often required. Strong communication, patience, and problem-solving abilities are crucial soft skills for assisting users and collaborating with team members. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth operation of supported applications.

What is the difference between Entry Level Application Support vs Help Desk Technician?

AspectEntry Level Application SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some roles prefer certifications like CompTIA A+High school diploma; often similar certifications like CompTIA A+
Work EnvironmentSupporting specific applications, troubleshooting software issues, often within IT teamsProviding technical support to end-users, handling hardware/software problems, often in call centers or on-site
Employer & Industry UsageCommon in tech companies, corporate IT departments, software firmsWidely used across various industries including healthcare, finance, and retail

Entry Level Application Support and Help Desk Technician roles share similar entry requirements and work environments, focusing on troubleshooting and supporting users. However, Application Support often specializes in specific software or applications, while Help Desk roles tend to handle a broader range of hardware and software issues for end-users.

What are the most commonly searched types of Application Support jobs in Georgia? The most popular types of Application Support jobs in Georgia are:
What are popular job titles related to Entry Level Application Support jobs in Georgia? For Entry Level Application Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Entry Level Application Support jobs in Georgia look for? The top searched job categories for Entry Level Application Support jobs in Georgia are:
Entry Level Application Support jobs near you

IT Helpdesk Support Specialist I

asburyauto

Sandy Springs, GA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

As an IT Help Desk Support Specialist, you will be the first point of contact for employees needing technical assistance. You'll help users resolve technology issues through our ticketing system, over the phone, and through remote support tools.

This role is ideal for someone who enjoys helping others, learning new technologies, and developing practical IT skills in a professional environment.

What You'll Do

  • Respond to IT support requests submitted through our ticketing system
  • Provide friendly and professional support over the phone
  • Assist users with hardware, software, and application issues
  • Troubleshoot common technical problems and document solutions
  • Escalate more complex issues to senior IT team members
  • Support user account setup and basic system administration tasks
  • Learn and work with a variety of business technologies
  • Maintain accurate ticket documentation and follow-up communication
  • Deliver excellent customer service to employees across the organization

Required Qualifications

  • Interest in technology and customer service
  • Strong communication and problem-solving skills
  • Basic understanding of computers, operating systems, and common software applications
  • Ability to learn quickly and work in a team environment
  • Positive attitude and willingness to help others
  • High school diploma or equivalent

Education & Training Backgrounds We Welcome

  • Associate's Degree in Information Technology, Computer Science, or related field
  • Technical school graduates
  • Junior college students or graduates
  • Completion of online IT training programs or boot camps
  • Industry certifications such as CompTIA A+, Google IT Support, Microsoft Fundamentals, or similar

Preferred Qualifications

  • Previous customer service experience
  • Previous internship, part-time, or entry-level technical support experience
  • Automotive dealership or auto group experience
  • Familiarity with Tekion dealership management software
  • Exposure to Microsoft 365 and Windows environments

Growth Opportunities

This role is designed as an entry point into the Asbury IT organization. High-performing team members will have opportunities to advance into areas such as:

  • Desktop Support
  • Systems Administration
  • Network Engineering
  • Cybersecurity
  • Cloud Technologies
  • Application Support
  • IT Operations

We believe in promoting from within and helping our employees build long-term careers.

Pay and Recognition: 

  • Weekly pay
  • Paid holidays & paid time off 
  • Paid training 
  • Stock Awards (select management and front-line team member’s eligible)

Insurance / Retirement: 

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans 
  • Up to 12 weeks paid pregnancy leave (disability leave) 
  • Paid Parental Leave 
  • Health savings 
  • Flex spending accounts (tax free) 
  • Short-term and Long-term disability plans 
  • Life Insurance (Whole Life and Term) 
  • 401k with company match

Learning, Tuition Assistance and Career Development: 

  • Digital career path tool to assist with career development 
  • Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

  • Student loan relief resources 
  • Employee assistance program 
  • Employee discounts on parts and service repairs 
  • Scholarship awards 
  • Opportunities to join our community service initiatives, which includes paid volunteer hours 
  • Aggressive Employee referral program with bonus opportunities

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