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Director Application Support Jobs in Georgia (NOW HIRING)

Global-e

Application Support Engineer

Atlanta, GA · On-site +1

GLBE) is the world's leading platform for global direct-to-consumer e-commerce, enabling brands and ... Understanding of application support methodologies and incident management processes * Familiarity ...

Global-E

Application Support Engineer

Atlanta, GA · On-site

GLBE) is the world's leading platform for global direct-to-consumer e-commerce, enabling brands and ... Understanding of application support methodologies and incident management processes * Familiarity ...

Hitachi

IT Application Support Engineer

Monroe, GA · On-site

This position will support the Information Technology department relating to production systems ... Self-directed and motivated when given objectives. * Strong individual performer and a strong ...

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

Production Support Analyst / Application Support Specialist Direct Hire Atlanta, GA - hybrid onsite/remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ...

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All JobsApplication Support JobsDirector Application Support JobsDirector Application Support Jobs in Georgia

Director Application Support information

See Georgia salary details

$26.2K

$136.1K

$173.9K

How much do director application support jobs pay per year?

As of Aug 13, 2026, the average yearly pay for director application support in Georgia is $136,105.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,700.00 and $173,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a director of application support, and how can they be effectively managed?

A Director of Application Support often encounters challenges such as balancing resource allocation between urgent incident resolution and long-term system improvements, managing diverse stakeholder expectations, and ensuring the team stays updated with evolving technologies. Effective management involves fostering strong communication channels with business units and IT teams, implementing clear escalation protocols, and investing in ongoing training for team members. Building a proactive culture that emphasizes root cause analysis and continuous service improvement is also key to success in this role.

What does a director of application support do?

A Director of Application Support oversees the teams and processes responsible for maintaining, troubleshooting, and improving software applications within an organization. They ensure that applications run smoothly, address user issues efficiently, and implement best practices for support and upgrades. This role involves collaborating with IT, development, and business units to align application performance with organizational goals, as well as managing budgets, staffing, and vendor relationships related to application support.

What are the key skills and qualifications needed to thrive as a director of application support, and why are they important?

To thrive as a Director of Application Support, you need strong leadership abilities, in-depth knowledge of application management, and a relevant degree in computer science or a related field. Familiarity with IT service management frameworks (such as ITIL), ticketing systems, and enterprise software platforms is typically required, along with certifications like ITIL or PMP. Exceptional communication, problem-solving, and stakeholder management skills help build effective teams and foster collaboration across departments. These skills ensure reliable application performance, timely issue resolution, and alignment of IT services with organizational goals.
What are the most commonly searched types of Application Support jobs in Georgia? The most popular types of Application Support jobs in Georgia are:
What are popular job titles related to Director Application Support jobs in Georgia? For Director Application Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Director Application Support jobs in Georgia look for? The top searched job categories for Director Application Support jobs in Georgia are:
What cities in Georgia are hiring for Director Application Support jobs? Cities in Georgia with the most Director Application Support job openings:
Director Application Support jobs near you
Infographic showing various Director Application Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $136,105 per year, or $65.4 per hour.

Application Support & Managed Services Director

ReSource Pro

Atlanta, GA • On-site, Remote

$120K - $205K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

ReSource Pro rating

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

105th of 491 rated business services

Job description

Do you thrive on turning complex technology operations into predictable, measurable service? Are you energized by leading teams that keep mission-critical platforms and client experiences running smoothly?
Come Join ReSource Pro!
Your Role...
ReSource Pro is seeking a Director, Application Support & Managed Services to own end-to-end delivery, governance, and continuous improvement for application support, platform operations, and managed services. This leader ensures services run reliably, predictably, and measurably through strong ITSM processes, operational controls, SLA performance, and stakeholder transparency, while driving automation and modernization to improve resilience, reduce MTTR, and enhance customer outcomes. This role directs a multi-tier organization through 2-4 direct reports (service managers and technical leads), who in turn manage support engineers, platform analysts, and operations specialists.
We hire the best because our service is only as good as the people delivering it. We're committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.
All remote positions are based in the United States,
and candidates must reside within the U.S. to be eligible for consideration.
In this role, you will...
  • Own end-to-end delivery for application support, platform operations, and managed services - ensuring performance against contractual SLA, OLA, and KPI commitments
  • Direct L1/L2 support across business applications, insurance platforms, data platforms, and integrations, ensuring tight alignment with L3 engineering teams
  • Lead Major Incident Management, including rapid escalation, stakeholder communication, service restoration, and post-incident follow-through
  • Drive ITIL adherence across incident, problem, change, release, and knowledge management, including CAB participation and change control enforcement
  • Define, publish, and improve operational KPIs, and produce executive-ready reporting, dashboards, and QBR packs for clients and leadership
  • Drive automation and continuous improvement to reduce manual effort, ticket volume, and MTTR, and to promote proactive, self-healing operations
  • Lead and develop a multi-tier team of service managers, technical leads, support engineers, platform analysts, and operations specialists
  • Serve as the primary delivery interface to client and business stakeholders, providing transparent updates on performance, risk, and improvement roadmaps
What You Need to be Successful...
  • Bachelor's degree in Computer Science, Information Technology, Data Analytics, Statistics, Mathematics, Engineering, Business, or a related field
  • 12-18 years of progressive IT experience across application support, platform/technical operations, and service delivery
  • 6-9 years in service delivery/operations leadership within managed services, application support, or production operations, with clear accountability for outcomes
  • Demonstrated success managing global delivery models (onshore/offshore/nearshore), including coverage, on-call, cost/quality balance, and cross-time-zone stakeholders
  • ITSM Practitioner / ITIL certifications preferred; PMP, Prince2, Agile/Scrum, Azure, AWS, or ServiceNow certifications are an added advantage
  • Strong client-facing and executive-level communication skills, with the ability to lead through ambiguity and high-pressure production situations
  • Proven people leadership: coaching, performance management, talent development, and culture building
  • Preferred industry exposure: insurance, financial services, and/or enterprise SaaS environments with high availability and regulatory expectations
Your Compensation...
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position, and the salary range for most locations for this role is $120,948-$205,026 annually. The salary range may vary based on experience and on the specific geographic location in which the candidate resides.
Your Benefits & Perks...
  • 100% paid employee health insurance available on Day 1
  • Eligible for all medical, dental, and vision benefits on Day 1
  • Remote positions are Internet stipend-eligible
  • 401k with employer match, vested on Day 1
  • HSA/FSA available
  • Long Term and short-term disability employer-provided
  • Generous PTO plan with paid holidays + floating holidays
  • Development and growth opportunities
  • Comprehensive wellness program and prioritization of employee health
Your Interview Process...
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom.
The standard interview process includes:
  1. Behavioral interview with Talent Acquisition
  2. Online talent assessment
  3. Hiring Manager interview
  4. Leadership panel interview
*Additional interview steps may be added depending on the position or if further evaluation is needed.
Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.
About ReSource Pro:
Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times-placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list's 40+ year history.
Equal Employment Opportunity Policy
ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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