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Entry Level Application Support Jobs in Georgia (NOW HIRING)

Transportation Insight

Tier 1 App Support

Atlanta, GA · On-site

The Tier 1 App Support role is an entry-level role providing support for Enterprise Freight applications. CRITICAL JOB FUNCTIONS: * Triage support requests and issues from users. * Define application ...

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Entry Level Application Support information

What is an entry level application support role?

Entry Level Application Support roles are positions designed for individuals who assist users and clients with software applications, often serving as the first point of contact for troubleshooting and resolving technical issues. These roles typically involve monitoring application performance, responding to support tickets or calls, and escalating complex issues to higher-level teams. Entry-level application support staff often work closely with both technical and non-technical users, helping ensure software runs smoothly and efficiently. No extensive prior experience is usually required, though familiarity with basic IT concepts and strong communication skills are important.

What are the key skills and qualifications needed to thrive as an entry level application support specialist?

To thrive as an Entry Level Application Support specialist, you need a basic understanding of software applications, troubleshooting, and general IT knowledge, usually supported by a relevant degree or coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic SQL or scripting skills is often required. Strong communication, patience, and problem-solving abilities are crucial soft skills for assisting users and collaborating with team members. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth operation of supported applications.

What are some common challenges faced by entry level application support specialists and how can they be addressed?

Entry level application support specialists often encounter challenges such as troubleshooting unfamiliar software issues, balancing multiple support tickets, and communicating technical solutions to non-technical users. To address these, it's important to develop strong problem-solving skills, learn effective time management, and practice clear, patient communication. Many teams provide structured training and mentorship, and collaborating closely with more experienced colleagues can help new hires quickly build confidence and technical expertise.

What is the difference between Entry Level Application Support vs Help Desk Technician?

AspectEntry Level Application SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some roles prefer certifications like CompTIA A+High school diploma; often similar certifications like CompTIA A+
Work EnvironmentSupporting specific applications, troubleshooting software issues, often within IT teamsProviding technical support to end-users, handling hardware/software problems, often in call centers or on-site
Employer & Industry UsageCommon in tech companies, corporate IT departments, software firmsWidely used across various industries including healthcare, finance, and retail

Entry Level Application Support and Help Desk Technician roles share similar entry requirements and work environments, focusing on troubleshooting and supporting users. However, Application Support often specializes in specific software or applications, while Help Desk roles tend to handle a broader range of hardware and software issues for end-users.

What are the most commonly searched types of Application Support jobs in Georgia?

The most popular types of Application Support jobs in Georgia are:

What are popular job titles related to Entry Level Application Support jobs in Georgia?

For Entry Level Application Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Entry Level Application Support jobs in Georgia look for?

The top searched job categories for Entry Level Application Support jobs in Georgia are:

Entry Level Application Support jobs near you
Infographic showing various Entry Level Application Support job openings in Georgia as of August 2026, with employment types broken down into 62% Full Time, and 38% Part Time. Highlights an 100% In-person job distribution.

Junior Application Analyst

Peachtree Corners, GA • On-site

McMichael Taylor Gray, LLC
See more jobs at McMichael Taylor Gray, LLCexternal

Full-time

Medical, Dental, Vision, Retirement

Posted 10 days ago

Job description

Description:

McMichael Taylor Gray, LLC is seeking an onsite Junior Application Analyst for our Peachtree Corners, GA office location. The Junior Application Analyst is an entry-level role that supports the configuration, maintenance, testing, and improvement of the firm's case management software, CaseAware, with a particular emphasis on legal document modifications. This position works closely with legal and administrative departments to understand workflows and assist with system and document updates. Prior CaseAware experience is preferred but not required; training will be provided. The ideal candidate will have strong attention to detail, technical aptitude, problem-solving skills, and a willingness to learn.

Requirements:

Responsibilities

  • Assist with coordinating with legal and administrative departments to understand their processes, tasks, and workflow needs.
  • Assist with configuring, modifying, testing, and maintaining processes and data within CaseAware under the guidance of more experienced team members to support and streamline workflows.
  • Assist with identifying and troubleshooting basic process and data issues, documenting findings and escalating more complex issues through the appropriate channels.
  • Support the creation, modification, testing, and maintenance of legal document templates while learning CaseAware document logic and mark-up.

Job Requirements

  • High school diploma or equivalent required. Associate or bachelor’s degree in information technology or a related field is preferred but not required.
  • Entry-level candidates are encouraged to apply; 0–2 years of relevant technical, administrative systems, legal technology, or similar experience is preferred.
  • Prior experience with CaseAware or another case management system is a plus, but is not required. Training will be provided.
  • Basic familiarity with databases or SQL is a plus. A willingness to learn SQL and data concepts is more important than prior experience.
  • Experience with Excel Power Query is a plus, but not required.
  • Ability to multi-task, stay organized, and prioritize work in a busy environment.
  • Working proficiency in Microsoft Word and Excel is required. Experience with PowerPoint or other Microsoft 365 tools is a plus.
  • Strong written and verbal communication skills, including the ability to explain technical information clearly and ask questions when additional guidance is needed.
  • Strong attention to detail, problem-solving ability, willingness to learn, and professional and courteous communication with team members.


Salary commensurate with experience. We offer a competitive benefits package including health, dental, vision and 401k.


ABOUT MCMICHAEL TAYLOR GRAY, LLC

McMichael Taylor Gray, LLC (“MTG”) is a full-service default and creditors’ rights law firm delivering quality, cost-effective legal services for financial institutions throughout most of the Eastern United States. The founding partners of MTG established a forward-thinking, client focused law firm, centered on an unwavering commitment to the following core values:

  • Excellence
  • Integrity
  • Honesty
  • Respect

A successful candidate must pass a background check and be able to provide two professional references. All candidates will be subject to pre-employment screens and confirmation of eligibility to work in the United States. Candidates may also be subject to criminal and/or credit history checks and reference checks depending on the nature of the position for which they are applying. Consideration for employment with McMichael Taylor Gray LLC is conditional upon successful completion of these required standards.


McMichael Taylor Gray, LLC is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.