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Amex Virtual Assistant Jobs (NOW HIRING)

Mgr-Compliance

Charlotte, NC · On-site

$89K - $150K/yr

... and examinations. * Assist with delivery of compliance-related training to business staff ... As part of Team Amex, you'll experience our powerful backing with comprehensive support for your ...

Software Engineer I

Phoenix, AZ · On-site

$78K - $124K/yr

... platform * Assist in building scalable APIs using modern programming frameworks * Support the ... As part of Team Amex, you'll experience our powerful backing with comprehensive support for your ...

... virtual files for all Accounts Payable activities. * Reconciles and codes AMEX and VISA card ... * Assist the CFO with: * Monthly ledger reconciliation and closing for division. * Annual financial ...

Manager - Compliance

Phoenix, AZ · On-site

$89K - $150K/yr

... Office. * Assist in preparation for regulatory inquiries and examinations. * Additional ... As part of Team Amex, you'll experience our powerful backing with comprehensive support for your ...

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Amex Virtual Assistant information

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How much do amex virtual assistant jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for amex virtual assistant in the United States is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Amex Virtual Assistant, and why are they important?

To succeed as an Amex Virtual Assistant, you need strong customer service skills, problem-solving abilities, and familiarity with financial products or credit card services, often supported by a high school diploma or equivalent. Experience with CRM platforms, secure messaging systems, and chat or phone support tools is commonly required. Exceptional communication, active listening, and patience help you build rapport and efficiently resolve customer inquiries. These skills ensure customer satisfaction, brand loyalty, and the effective handling of sensitive financial information in a remote environment.

What is an Amex Virtual Assistant?

An Amex Virtual Assistant is an AI-powered digital assistant provided by American Express to help customers with their account-related queries and tasks online. The virtual assistant can assist with checking balances, making payments, monitoring transactions, and answering questions about card benefits and services. It is available 24/7 through the American Express website and mobile app, offering quick and secure support without the need to speak to a live representative. This service is designed to provide convenient, efficient customer service for basic account needs.

What is the difference between Amex Virtual Assistant vs Customer Service Representative?

AspectAmex Virtual AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentRemote, home-basedCall centers, in-office or remote
Industry UsageFinancial services, specifically American ExpressVarious industries including finance, retail, telecom
Job FocusHandling inquiries, scheduling, administrative supportResolving customer issues, providing product info

The Amex Virtual Assistant primarily provides remote administrative and customer support for American Express, focusing on tasks like scheduling and inquiries. In contrast, a Customer Service Representative handles customer issues across various industries, often in call centers. While both roles require strong communication skills, the Amex Virtual Assistant is more specialized within the financial services sector and typically works remotely, whereas Customer Service Representatives may work in diverse environments and industries.

What are the main challenges faced by an Amex Virtual Assistant, and how can new hires overcome them?

One of the main challenges for an Amex Virtual Assistant is managing high volumes of customer inquiries while maintaining accurate, empathetic, and efficient service. Balancing multiple tasks—such as resolving account questions, processing transactions, and adhering to compliance guidelines—can be demanding, especially in a remote environment. To overcome these challenges, new hires should prioritize strong organizational skills, actively seek feedback, and make use of Amex's robust training and knowledge resources. Collaborating with team leads and leveraging digital communication tools also helps ensure seamless support and personal growth within the virtual team structure.
More about Amex Virtual Assistant jobs
What cities are hiring for Amex Virtual Assistant jobs? Cities with the most Amex Virtual Assistant job openings:
What states have the most Amex Virtual Assistant jobs? States with the most job openings for Amex Virtual Assistant jobs include:
Senior Team Assistant

Senior Team Assistant

Cambridge Associates

San Francisco, CA • On-site

Full-time

Posted 21 days ago


Job description

Firm Overview:
Cambridge Associates ("CA") is a leading global investment firm. CA's goal is to help endowments & foundations, pension plans, and ultra-high net worth private clients implement and manage custom investment portfolios that generate outperformance so that they can maximize their impact on the world. Cambridge Associates delivers a range of services, including outsourced CIO, non-discretionary portfolio management, and investment consulting.
Headquartered in Boston, Massachusetts, CA has offices in key markets in North America, the United Kingdom, Europe, Asia, and Oceania. Our worldwide teams ensure our clients benefit from decades of global presence, local expertise, and relationships with the top global investment managers across the world. For more information, please visit www.cambridgeassociates.com.
Job Description Summary:
Position Overview
The Senior Team Assistant will perform a wide variety of administrative functions to an assigned
group, which may include Investment Directors, Investment Associates, and department staff. In
addition, a Senior Team Assistant will take on high-level duties such as conducting research, creating
materials, preparing correspondence, and special projects. The Senior Team Assistant will respond to
information requests, exhibit excellent judgement, think outside the box, and consistently seek to
contribute to those he/she supports, our clients, and the firm at large by assuming greater
responsibilities. The Senior Team Assistant may also mentor staff and take on leadership roles.
Job Description:
Principal Duties
• Works closely and effectively with Investment Directors and Investment Team to keep them
well informed of commitments and responsibilities, informing them of conflicts, and
following up proactively
• Extensive calendar management: schedule many internal and external meetings involving
heavy coordination with internal staff
• Make complex and detailed travel arrangements using travel agency and Neo (online travel
booking tool)
• Manage multiple tasks with a high degree of efficiency and discretion
• Support marketing efforts and researching backgrounds and bios when needed
• Work with Catering Manager or OS catering support team to support onsite Client and team
meetings
• Provide administrative support to several Investment Directors and Investment Team:
o Create and maintain Box files on behalf of the team
o Schedule conference rooms, provide internal and external meeting support in Outlook
and in person
o Serve as a virtual support resource for MS Teams, Webex and Zoom as needed and on
behalf of Investment Team
o Monitor MS Teams Channels for team requests
o Research information via CA Home and Internet
o Prepare and reconcile timesheets, expense reports, and Amex statements
o Schedule manager meetings involving coordination with meeting planners
o Pull manager comments, manager quarterly letters, and factsheets for Investment
Team as needed
o Maintain Client Contacts in CRM Dynamics
o Organize and manage business contacts in Outlook on behalf of Investment Directors
Senior Team Assistant
o Communicate and ensure the Firm's standards for formatting are applied to all
correspondence, presentations, and materials
o Prepare materials for yearly conferences and speaking engagements
o Prepare FedEx labels for shipment
• Provide coverage for Investment Directors and management staff during administrative team
member absences
• Works closely with Administrative Manager to mentor and train team members
• May perform special projects and assume certain responsibilities as assigned by the
Administrative Manager or Practice Management Teams
Qualifications
• 4 or more years of administrative/secretarial experience.
• Advanced knowledge of MS Word, Excel (levels 1 and 2), PowerPoint, and Outlook is
required. Experience with Adobe Acrobat is preferred.
• Knowledge of Box, Concur, MS Dynamics, MS Teams, Oracle, WebEx a plus
• Proactive approach to problem solving with strong decision-making capabilities
• Ability to multi-task and prioritize multiple requests
• Excellent organizational skills and attention to detail
• In depth knowledge of administrative procedures and tools
• Ability to use resources efficiently and effectively
• Eagerness to learn and ability to work independently while being a team player
• Exhibits initiative to forge productive cross-team/department relationships with members
who are high frequency touch points
• Excellent writing and proofreading skills with an emphasis on accuracy, spelling, punctuation,
and grammar
• Strong verbal skills with ability to listen and mentor others
• Must be able to maintain a high degree of confidentiality
• Ability to communicate effectively cross-office, with clients and other CA departments and
interact effectively in a service-oriented environment.
Base salary range for this role:
Pay Range Minimum:
81070
Pay Range Maximum:
105380
In addition to the listed salary range, this position is eligible for an annual performance-based bonus and a comprehensive, competitive benefits package. Actual placement within the stated salary range will be determined based on factors such as skills, experience, and qualifications, as well as internal equity.
The firm is committed to the concept and practice of equal employment opportunity and will not discriminate against any employee or applicant on the basis of race, color, religion, age, sex, national origin, sexual orientation, gender identity, disability, or veteran status. It is expected that all employees will follow a similar policy toward their co-workers.