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Amex Virtual Assistant Jobs (NOW HIRING)

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can ... Flexible working model with hybrid, onsite or virtual arrangements depending on role and business ...

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can ... Flexible working model with hybrid, onsite or virtual arrangements depending on role and business ...

New

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your ... Flexible working model with hybrid, onsite or virtual arrangements depending on role and business ...

Executive Assistant

Philadelphia, PA · On-site

$55K - $60K/yr

... Amex reports. 6. Assist in the drafting, formatting, and proofreading of written documentations and ... virtual and hybrid meetings Must be organized, efficient, and self-directing in a multi-task ...

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Amex Virtual Assistant information

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$11

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How much do amex virtual assistant jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for amex virtual assistant in the United States is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Amex Virtual Assistant, and why are they important?

To succeed as an Amex Virtual Assistant, you need strong customer service skills, problem-solving abilities, and familiarity with financial products or credit card services, often supported by a high school diploma or equivalent. Experience with CRM platforms, secure messaging systems, and chat or phone support tools is commonly required. Exceptional communication, active listening, and patience help you build rapport and efficiently resolve customer inquiries. These skills ensure customer satisfaction, brand loyalty, and the effective handling of sensitive financial information in a remote environment.

What is an Amex Virtual Assistant?

An Amex Virtual Assistant is an AI-powered digital assistant provided by American Express to help customers with their account-related queries and tasks online. The virtual assistant can assist with checking balances, making payments, monitoring transactions, and answering questions about card benefits and services. It is available 24/7 through the American Express website and mobile app, offering quick and secure support without the need to speak to a live representative. This service is designed to provide convenient, efficient customer service for basic account needs.

What is the difference between Amex Virtual Assistant vs Customer Service Representative?

AspectAmex Virtual AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentRemote, home-basedCall centers, in-office or remote
Industry UsageFinancial services, specifically American ExpressVarious industries including finance, retail, telecom
Job FocusHandling inquiries, scheduling, administrative supportResolving customer issues, providing product info

The Amex Virtual Assistant primarily provides remote administrative and customer support for American Express, focusing on tasks like scheduling and inquiries. In contrast, a Customer Service Representative handles customer issues across various industries, often in call centers. While both roles require strong communication skills, the Amex Virtual Assistant is more specialized within the financial services sector and typically works remotely, whereas Customer Service Representatives may work in diverse environments and industries.

What are the main challenges faced by an Amex Virtual Assistant, and how can new hires overcome them?

One of the main challenges for an Amex Virtual Assistant is managing high volumes of customer inquiries while maintaining accurate, empathetic, and efficient service. Balancing multiple tasks—such as resolving account questions, processing transactions, and adhering to compliance guidelines—can be demanding, especially in a remote environment. To overcome these challenges, new hires should prioritize strong organizational skills, actively seek feedback, and make use of Amex's robust training and knowledge resources. Collaborating with team leads and leveraging digital communication tools also helps ensure seamless support and personal growth within the virtual team structure.
More about Amex Virtual Assistant jobs
What cities are hiring for Amex Virtual Assistant jobs? Cities with the most Amex Virtual Assistant job openings:
What states have the most Amex Virtual Assistant jobs? States with the most job openings for Amex Virtual Assistant jobs include:
Portfolio Analyst-AMEX Ventures

Portfolio Analyst-AMEX Ventures

American Express

Manhattan, NY • On-site

$78K - $124K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago


American Express rating

8.5

Company rating: 8.5 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

27th of 138 rated financial services


Job description

Job Description
About American Express Ventures
American Express Ventures ("Amex Ventures") is the corporate venture capital arm of American Express focused on early-stage (primarily Seed - Series B) investments across fintech, commerce, consumer services and enterprise software. With a global mandate, Amex Ventures invests in game-changing startups with strategic relevance to American Express. The team also works with portfolio companies and startups to commercialize partnerships with American Express business units.
Amex Ventures has backed more than 100 category-defining founders in its 10+ year history. Notable investments include Biocatch, Blackbird Labs, Doppel, Galileo, Melio, Moderne, Nekuda, Plaid, Replit, Stripe, Toast and Wonder among others.
Amex Ventures is seeking a highly motivated individual to be an integral part of the Ventures Portfolio Management group by supporting the team's operations, including portfolio reporting, managing transaction related processes and deriving insights from our investment activity.
The role is based in New York, NY.
Responsibilities
In this exciting opportunity, the Portfolio Analyst will work closely with the broader Ventures Team, and various other teams across American Express, to support the monitoring and analysis of Amex's evolving portfolio companies. The Analyst will play a key role in evaluating portfolio company performance, communicating portfolio changes to senior management and ensuring the completion of portfolio management reporting requirements.
  • Responsible for assisting with quarterly portfolio reporting, including preparing updates for the broader Ventures team and senior management
  • Assisting with portfolio review and valuation processes (ex. Impairment, Mark-to-Market)
  • Assisting on all controllership, regulatory and compliance deliverables
  • Analyzing data from the portfolio, market, and industry to help provide insights to senior management
  • Helping maintain and manage Ventures' Portfolio database and portfolio management platform
  • Tracking performance against benchmarks, goal and success metrics
  • Documenting portfolio and transaction related standards
  • Assisting in the coordination across Finance / Legal / Compliance, and the broader Ventures team, to fulfill reporting requirements
  • Assist with investment data requests for Ventures' business partners
  • Provide support on new initiatives or projects that can help inform strategy or drive efficiency for the Ventures team
  • Explore ways to automate or improve processes using new tools and AI

Qualifications
  • The role is a multi-faceted one and requires both analytical and interpersonal skill sets
  • 1-2 years previous experience must include financial or operational background (familiarity with financial statements)
  • Comfortable working with large data sets & synthesizing insights
  • Strong written and verbal communication skills
  • Financial, analytical and valuation skills
  • Strong knowledge of Microsoft Office
  • Demonstrated ability to work effectively with internal and external stakeholders and to collaborate with others to drive results
  • Interest in the startup ecosystem
  • Knowledge of Cobalt PM Software or other CRM systems is a plus
  • Bachelor's degree required

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

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