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Amex Virtual Assistant Jobs in Arizona (NOW HIRING)

Exec/Admin Assistant

Phoenix, AZ · On-site

$17.75 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your ... Flexible working model with hybrid, onsite or virtual arrangements depending on role and business ...

Client Name - AMEX * Glow ID - DKT3RV / LGT3Z3 * Posman ID - 133487 / 133489 * Role / Skill ... Now Assist Panel and Virtual Agent. • Establish AI guardrails aligned with organizational ...

Exec/Admin Assistant

Phoenix, AZ · On-site

$31.49 - $49.28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your ... Flexible working model with hybrid, onsite or virtual arrangements depending on role and business ...

Amex Virtual Assistant information

See Arizona salary details

$10

$22

$31

How much do amex virtual assistant jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for amex virtual assistant in Arizona is $22.74, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.53 per hour, depending on experience, location, and employer.

What is an Amex Virtual Assistant?

An Amex Virtual Assistant is an AI-powered digital assistant provided by American Express to help customers with their account-related queries and tasks online. The virtual assistant can assist with checking balances, making payments, monitoring transactions, and answering questions about card benefits and services. It is available 24/7 through the American Express website and mobile app, offering quick and secure support without the need to speak to a live representative. This service is designed to provide convenient, efficient customer service for basic account needs.

What are the key skills and qualifications needed to thrive as an Amex Virtual Assistant?

To succeed as an Amex Virtual Assistant, you need strong customer service skills, problem-solving abilities, and familiarity with financial products or credit card services, often supported by a high school diploma or equivalent. Experience with CRM platforms, secure messaging systems, and chat or phone support tools is commonly required. Exceptional communication, active listening, and patience help you build rapport and efficiently resolve customer inquiries. These skills ensure customer satisfaction, brand loyalty, and the effective handling of sensitive financial information in a remote environment.

What are the main challenges faced by an Amex Virtual Assistant, and how can new hires overcome them?

One of the main challenges for an Amex Virtual Assistant is managing high volumes of customer inquiries while maintaining accurate, empathetic, and efficient service. Balancing multiple tasks—such as resolving account questions, processing transactions, and adhering to compliance guidelines—can be demanding, especially in a remote environment. To overcome these challenges, new hires should prioritize strong organizational skills, actively seek feedback, and make use of Amex's robust training and knowledge resources. Collaborating with team leads and leveraging digital communication tools also helps ensure seamless support and personal growth within the virtual team structure.

What is the difference between Amex Virtual Assistant vs Customer Service Representative?

AspectAmex Virtual AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentRemote, home-basedCall centers, in-office or remote
Industry UsageFinancial services, specifically American ExpressVarious industries including finance, retail, telecom
Job FocusHandling inquiries, scheduling, administrative supportResolving customer issues, providing product info

The Amex Virtual Assistant primarily provides remote administrative and customer support for American Express, focusing on tasks like scheduling and inquiries. In contrast, a Customer Service Representative handles customer issues across various industries, often in call centers. While both roles require strong communication skills, the Amex Virtual Assistant is more specialized within the financial services sector and typically works remotely, whereas Customer Service Representatives may work in diverse environments and industries.

What cities in Arizona are hiring for Amex Virtual Assistant jobs?

Cities in Arizona with the most Amex Virtual Assistant job openings:

Infographic showing various Amex Virtual Assistant job openings in Arizona as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $47,292 per year, or $22.7 per hour.

Exec/Admin Assistant

American Express

Phoenix, AZ • On-site

$17.75 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago


American Express rating

8.6

Company rating: 8.6 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

23rd of 150 rated financial services


Job description

About the Internal Audit Group at American Express 

Our Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.

We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.

About the Role 

The Executive Assistant is a critical member of Internal Audit Group (IAG) who provides organizational support and ensures that the team's logistical needs are met. This position is responsible for administrative support to the Vice Presidents of IAG Technology. This role requires exception organizational skills and attention to detail. The ideal candidate is proactive, resourceful, and able to manage competing priorities in a fast-paced environment.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Minimum Qualifications

  • 3+ years' experience in providing administrative support
  • Ability to work well in a dynamic and fast-paced organization and manage multiple tasks and priorities
  • Excellent written and verbal communication skills
  • Ability to work effectively on a team, sometimes under pressure with accuracy, attention to detail, professionalism, and timely, direct follow-up
  • Strong sense of integrity and ability to handle sensitive issues and maintain confidentiality
  • Ability to proactively identify and resolve issues
  • Ability to work with all levels of management, associates, and external business contacts
  • Strong computer skills, including Microsoft Outlook, Webex, MS Office Suite (Word, Excel, PowerPoint)
  • Bachelor's Degree 

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Key Responsibilities 

  • Organizing and maintaining complex calendars using a high level of tact, influencing and integrity, including scheduling across multiple time zones
  • Calendar management, including scheduling meetings with various colleagues internally and externally
  • Coordinate logistics for meetings, including scheduling of conference rooms and technology support as required
  • Preparing, reviewing and processing expense reports, and running expense report approvals, in line with company T&E policy and budget
  • Assisting with timekeeping and payroll duties
  • Providing coverage for other team-based Executive/Administrative Assistants that are on vacation or sick leave
  • Handling organization charts and team rosters, onboarding for new hires, updating distribution lists, setting up group-wide team meetings, coordinating team real estate
  • Processing of requisitions and other invoices, ordering supplies and handling ticket requests
  • Support special projects and cross-functional initiatives while maintaining a high level of organization, confidentiality, and attention to detail

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