As part of Team Amex, you'll experience our powerful backing with comprehensive support for your ... Flexible working model with hybrid, onsite or virtual arrangements depending on role and business ...
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your ... Flexible working model with hybrid, onsite or virtual arrangements depending on role and business ...
Customer Experience Concierge - Centurion Lounge Denver
Denver, CO · On-site
$20 - $26.75/hr
Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with ... As part of Team Amex, you'll experience our powerful backing with comprehensive support for your ...
Customer Experience Concierge - Centurion Lounge Denver
Denver, CO · On-site
$20 - $26.75/hr
Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with ... As part of Team Amex, you'll experience our powerful backing with comprehensive support for your ...
Amex Virtual Assistant information
See Colorado salary details
$12.13 - $14.27
1% of jobs
$14.27 - $16.41
1% of jobs
$16.41 - $18.54
4% of jobs
$18.54 - $20.68
9% of jobs
$21.70 is the 25th percentile. Wages below this are outliers.
$20.68 - $22.82
21% of jobs
The median wage is $24.67 / hr.
$22.82 - $24.96
16% of jobs
$24.96 - $27.09
18% of jobs
$28.16 is the 75th percentile. Wages above this are outliers.
$27.09 - $29.23
10% of jobs
$29.23 - $31.37
10% of jobs
$31.37 - $33.50
6% of jobs
$33.50 - $35.64
4% of jobs
$12
$25
$35
How much do amex virtual assistant jobs pay per hour?
As of Aug 20, 2026, the average hourly pay for amex virtual assistant in Colorado is $25.66, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $28.80 per hour, depending on experience, location, and employer.
What is an Amex Virtual Assistant?
An Amex Virtual Assistant is an AI-powered digital assistant provided by American Express to help customers with their account-related queries and tasks online. The virtual assistant can assist with checking balances, making payments, monitoring transactions, and answering questions about card benefits and services. It is available 24/7 through the American Express website and mobile app, offering quick and secure support without the need to speak to a live representative. This service is designed to provide convenient, efficient customer service for basic account needs.
What are the key skills and qualifications needed to thrive as an Amex Virtual Assistant?
To succeed as an Amex Virtual Assistant, you need strong customer service skills, problem-solving abilities, and familiarity with financial products or credit card services, often supported by a high school diploma or equivalent. Experience with CRM platforms, secure messaging systems, and chat or phone support tools is commonly required. Exceptional communication, active listening, and patience help you build rapport and efficiently resolve customer inquiries. These skills ensure customer satisfaction, brand loyalty, and the effective handling of sensitive financial information in a remote environment.
What are the main challenges faced by an Amex Virtual Assistant, and how can new hires overcome them?
One of the main challenges for an Amex Virtual Assistant is managing high volumes of customer inquiries while maintaining accurate, empathetic, and efficient service. Balancing multiple tasks—such as resolving account questions, processing transactions, and adhering to compliance guidelines—can be demanding, especially in a remote environment. To overcome these challenges, new hires should prioritize strong organizational skills, actively seek feedback, and make use of Amex's robust training and knowledge resources. Collaborating with team leads and leveraging digital communication tools also helps ensure seamless support and personal growth within the virtual team structure.
What is the difference between Amex Virtual Assistant vs Customer Service Representative?
| Aspect | Amex Virtual Assistant | Customer Service Representative |
|---|---|---|
| Credentials | Basic computer skills, communication skills | High school diploma or equivalent, customer service experience |
| Work Environment | Remote, home-based | Call centers, in-office or remote |
| Industry Usage | Financial services, specifically American Express | Various industries including finance, retail, telecom |
| Job Focus | Handling inquiries, scheduling, administrative support | Resolving customer issues, providing product info |
The Amex Virtual Assistant primarily provides remote administrative and customer support for American Express, focusing on tasks like scheduling and inquiries. In contrast, a Customer Service Representative handles customer issues across various industries, often in call centers. While both roles require strong communication skills, the Amex Virtual Assistant is more specialized within the financial services sector and typically works remotely, whereas Customer Service Representatives may work in diverse environments and industries.
What are popular job titles related to Amex Virtual Assistant jobs in Colorado?
For Amex Virtual Assistant jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Amex Virtual Assistant jobs in Colorado look for?
The top searched job categories for Amex Virtual Assistant jobs in Colorado are:
What cities in Colorado are hiring for Amex Virtual Assistant jobs?
Cities in Colorado with the most Amex Virtual Assistant job openings:
$16 - $20.50/hr
Full-time
Medical, Dental, Vision, Life, Retirement
Re-posted 12 days ago
American Express rating
8.6
Based on 37 frontline employees who took The Breakroom Quiz
24th of 151 rated financial services
Job description
The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the Denver Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
A successful candidate will possess the following qualifications:
- Minimum of 1-year recent experience servicing premium customers
- Airline, lounge or travel industry experience is preferred, including reservation experience
- Passion for servicing customers with proactive solutions
- Exceptional communication skills, delighting the customer with every single interaction
- The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
- Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
- The ability to rely on and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
- Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
- Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
- Ability to utilize and switch from multiple technology platforms with ease
- Adapt to an ever-changing environment and being resilient
- Ability to work flexible shifts including nights, weekends, and holidays is essential
- Light to moderate lifting may be required for certain job tasks
It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:
- Welcoming and providing access to our Card Members upon arrival at reception
- Being accountable and taking ownership of the customer's experience from beginning to end.
- Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer
- Employing the Customer First philosophy in meeting customers' needs and expectations
- Providing concierge and lifestyle recommendation
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners
Lounge Hours of operation are from 5:00AM - 10:00PM SUNDAY-SATURDAY. Hours are subject to change due to business need.
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