ZipRecruiter

Log In

1

Amex Virtual Customer Jobs (NOW HIRING)

American Express

Senior AI Engineer I

Phoenix, AZ · On-site

$103K - $142K/yr

... Amex's customers and colleagues, while maintaining 24/7 servicing and availability to ensure an ... Flexible working model with hybrid, onsite or virtual arrangements depending on role and business ...

next page

Showing results 1-20

All JobsAmex Customer JobsAmex Virtual Customer Jobs

Amex Virtual Customer information

See salary details

$12

$17

$23

How much do amex virtual customer jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for amex virtual customer in the United States is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.75 per hour, depending on experience, location, and employer.

What are some common challenges faced by Amex Virtual Customer Care Professionals, and how can they be managed effectively?

Amex Virtual Customer Care Professionals often face challenges such as handling high call volumes, resolving complex customer concerns remotely, and adapting to evolving digital tools. Successfully managing these challenges involves developing strong communication skills, staying organized, and proactively seeking support from team leads or training resources. Building a routine, leveraging knowledge bases, and participating in team meetings can also help maintain productivity and job satisfaction while working from home.

What is an Amex Virtual Customer Care Professional?

An Amex Virtual Customer Care Professional is a remote employee who provides customer service and support for American Express card members. These professionals handle inquiries about accounts, resolve issues, and assist with services such as payments, rewards, and card benefits—all from a virtual (work-from-home) environment. They are trained to deliver high-quality service using digital communication tools like phone, chat, and email, ensuring customers receive the assistance they need without visiting a branch.

What are the key skills and qualifications needed to thrive as an Amex Virtual Customer Care Professional, and why are they important?

To thrive as an Amex Virtual Customer Care Professional, you need strong customer service experience, effective problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, secure communication platforms, and call center systems is important for daily operations. Excellent verbal communication, patience, and the ability to work independently are standout soft skills in this role. These skills ensure efficient, empathetic service, maintaining Amex’s high standards for customer satisfaction in a remote environment.

What is the difference between Amex Virtual Customer vs Amex Customer Service Representative?

AspectAmex Virtual CustomerAmex Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedCall centers or office-based, may include remote options
Employer & Industry UsageAmerican Express, financial servicesAmerican Express, financial services
Job FocusHandling customer inquiries, account support remotelyAssisting customers with inquiries, resolving issues via phone or chat

Both roles involve customer support within American Express, requiring similar credentials and industry experience. The key difference is that Amex Virtual Customer positions are remote, focusing on online or phone support from home, while Amex Customer Service Representatives may work in call centers or remotely. Both roles serve to assist customers and maintain service quality in the financial services industry.

More about Amex Virtual Customer jobs
What cities are hiring for Amex Virtual Customer jobs? Cities with the most Amex Virtual Customer job openings:
What states have the most Amex Virtual Customer jobs? States with the most job openings for Amex Virtual Customer jobs include:
What job categories do people searching Amex Virtual Customer jobs look for? The top searched job categories for Amex Virtual Customer jobs are:
Amex Virtual Customer jobs near you
Infographic showing various Amex Virtual Customer job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $37,169 per year, or $17.9 per hour.
Director, Ad Operations (Amex Ads)

Director, Ad Operations (Amex Ads)

American Express

New York, NY

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

American Express rating

8.6

Company rating: 8.6 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

23rd of 150 rated financial services

Job description

Join Team Amex and let's lead the way together.

In U.S. Consumer Services (USCS), our product is Membership-delivering benefits and services that are essential to our Card Members across travel, dining, entertainment, and retail. We compete by providing a differentiated Membership experience that drives loyalty and long-term growth. USCS brings this to life through our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Travel & Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, Amex Ads, and best-in-class marketing programs. 

How will you make an impact in this role?

The Director, Amex Ads Operations sits within the Amex Ads team and reports to the Vice President, Amex Ads Product & Operations. This individual will lead the team responsible for the operational execution of advertising campaigns for third-party brands across Amex's digital properties (e.g., Amex Travel, Resy, Amex App). They will ensure campaigns are launched accurately, delivered successfully, and executed in compliance with American Express standards.

As the leader of Ad Operations, you will oversee the end-to-end operational lifecycle of digital advertising campaigns-from media plan validation through campaign trafficking, optimization, reporting, and billing.

Beyond day-to-day execution, you will build the operational foundation that enables Amex Ads to scale. As our ad products and capabilities evolve, you will design new processes and develop the organizational structure required for growth. You will define and track KPIs to measure performance and drive continuous improvement through redesigning existing processes, identifying opportunities for product enhancements, and driving AI adoption.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.


The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Minimum Qualifications

  • 8+ years of experience in digital advertising operations.
  • 2+ years of people leadership experience, including building, developing, and scaling operational teams.
  • Strong hands-on experience with digital ad trafficking workflows among popular ad serving platforms (e.g., Google Ad Manager, DV360, Meta Business Manager, or similar).
  • Deep understanding of digital advertising technologies and end-to-end campaign lifecycle, including media planning, audience targeting, campaign delivery, pacing, optimization, and performance measurement.
  • Proven ability to assess complex operational processes, identify root causes, and implement scalable solutions that improve quality, efficiency, and controls.
  • Demonstrated success driving automation, process simplification, or AI-enabled operational improvements.
  • Excellent analytical, project management, organizational, and stakeholder management skills.
  • Outstanding written and verbal communication skills.
  • Very strong detail orientation.

Preferred Qualifications

  • Experience working at a commerce media network, retail media network, publisher, or advertising platform.
  • Hands-on experience configuring, trafficking, and optimizing campaigns in Google Ad Manager (GAM).
  • Experience partnering with Product and Engineering teams to design operational processes to support the launch new advertising products or capabilities.
  • Familiarity with advertising compliance, creative governance, and accessibility standards (e.g., WCAG).

Lead Ad Operations

  • Lead the operational execution of all Amex Ads campaigns across Amex-owned digital properties, inclusive of media plan validation, forecasting, audience generation, creative review, trafficking, optimization, reporting, and billing.
  • Ensure campaigns are launched accurately, on time, and in accordance with advertiser commitments and internal compliance standards.
  • Serve as the senior operational escalation point for campaign delivery issues and execution challenges.
  • Establish operational KPIs, service levels, and quality standards to ensure consistent execution as the business scales.

Build Scalable Operations

  • Design and implement scalable operational processes and controls.
  • Partner closely with Product and Engineering to operationalize new products.
  • Champion a culture of continuous improvement by leveraging operational metrics, process audits, and team feedback to identify opportunities to improve operational efficiency.
  • Identify opportunities to simplify workflows through automation, product enhancements, and AI-enabled solutions-including custom GPTs and other emerging technologies-to reduce manual effort and improve consistency.
  • Develop operational documentation, playbooks, governance, and standard operating procedures that enable repeatable, high-quality execution.

Build and Lead the Organization

  • Build and lead a high-performing Ad Operations organization capable of supporting the continued growth of the Amex Ads business.
  • Design the team's organizational structure, define roles and responsibilities, and lead hiring.
  • Coach, mentor, and develop team members while establishing clear performance expectations and career development opportunities.
  • Foster a culture of accountability, operational excellence, innovation, and continuous improvement.

What American Express employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply