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How much do amex virtual customer jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for amex virtual customer in the United States is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.75 per hour, depending on experience, location, and employer.

What are some common challenges faced by Amex Virtual Customer Care Professionals, and how can they be managed effectively?

Amex Virtual Customer Care Professionals often face challenges such as handling high call volumes, resolving complex customer concerns remotely, and adapting to evolving digital tools. Successfully managing these challenges involves developing strong communication skills, staying organized, and proactively seeking support from team leads or training resources. Building a routine, leveraging knowledge bases, and participating in team meetings can also help maintain productivity and job satisfaction while working from home.

What is an Amex Virtual Customer Care Professional?

An Amex Virtual Customer Care Professional is a remote employee who provides customer service and support for American Express card members. These professionals handle inquiries about accounts, resolve issues, and assist with services such as payments, rewards, and card benefits—all from a virtual (work-from-home) environment. They are trained to deliver high-quality service using digital communication tools like phone, chat, and email, ensuring customers receive the assistance they need without visiting a branch.

What are the key skills and qualifications needed to thrive as an Amex Virtual Customer Care Professional, and why are they important?

To thrive as an Amex Virtual Customer Care Professional, you need strong customer service experience, effective problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, secure communication platforms, and call center systems is important for daily operations. Excellent verbal communication, patience, and the ability to work independently are standout soft skills in this role. These skills ensure efficient, empathetic service, maintaining Amex’s high standards for customer satisfaction in a remote environment.

What is the difference between Amex Virtual Customer vs Amex Customer Service Representative?

AspectAmex Virtual CustomerAmex Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedCall centers or office-based, may include remote options
Employer & Industry UsageAmerican Express, financial servicesAmerican Express, financial services
Job FocusHandling customer inquiries, account support remotelyAssisting customers with inquiries, resolving issues via phone or chat

Both roles involve customer support within American Express, requiring similar credentials and industry experience. The key difference is that Amex Virtual Customer positions are remote, focusing on online or phone support from home, while Amex Customer Service Representatives may work in call centers or remotely. Both roles serve to assist customers and maintain service quality in the financial services industry.

More about Amex Virtual Customer jobs
What cities are hiring for Amex Virtual Customer jobs? Cities with the most Amex Virtual Customer job openings:
What states have the most Amex Virtual Customer jobs? States with the most job openings for Amex Virtual Customer jobs include:
What job categories do people searching Amex Virtual Customer jobs look for? The top searched job categories for Amex Virtual Customer jobs are:
Amex Virtual Customer jobs near you
Infographic showing various Amex Virtual Customer job openings in the United States as of May 2026, with employment types broken down into 98% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,169 per year, or $17.9 per hour.
Portfolio Manager - AMEX Ventures

Portfolio Manager - AMEX Ventures

American Express

New York, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

American Express rating

8.5

Company rating: 8.5 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

26th of 138 rated financial services

Job description

About American Express Ventures
American Express Ventures ("Amex Ventures") is the corporate venture capital arm of American Express focused on early-stage (primarily Seed - Series B) investments across fintech, commerce, consumer services and enterprise software. With a global mandate, Amex Ventures invests in game-changing startups with strategic relevance to American Express.  The team also works with portfolio companies and startups to commercialize partnerships with American Express business units. 
Amex Ventures has backed more than 100 category-defining founders in its 10+ year history. Notable investments include Biocatch, Blackbird Labs, Doppel, Galileo, Melio, Moderne, Nekuda, Plaid, Replit, Stripe, Toast and Wonder among others.
Amex Ventures is seeking a highly motivated individual to be an integral part of the Ventures Portfolio Management group by supporting the team's operations, including portfolio reporting, managing transaction related processes and deriving insights from our investment activity. 

The role is based in New York, NY. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.


The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
  • The role is a multi-faceted one and requires both analytical and interpersonal skill sets
  • ~3-4 years previous experience must include financial or operational background (familiarity with financial statements)
  • Comfortable working with large data sets & synthesizing insights
  • Strong written and verbal communication skills
  • Financial, analytical and valuation skills 
  • Strong knowledge of Microsoft Office
  • Demonstrated ability to work effectively with internal and external stakeholders and to collaborate with others to drive results
  • Interest in the startup ecosystem
  • Knowledge of Cobalt PM Software a plus
  • Bachelor's degree required

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

In this exciting opportunity, the Portfolio Manager will work closely with the broader Ventures Team, and various teams across American Express to drive strategic portfolio management and investment insights. The Manager will play a key role in evaluating portfolio company performance, shaping portfolio construction, and supporting projects that help inform decision-making. The Manager will also be responsible for enhanced portfolio analytics and ensuring the effective execution of portfolio management and reporting requirements. 

  • Responsible for quarterly portfolio reporting, including materials for broader Ventures team and senior management 
  • Lead portfolio review and valuation processes (ex. Impairment, Mark-to-Market)
  • Assisting on controllership, regulatory and compliance deliverables
  • Drive portfolio construction and analytics, including enhancement of portfolio models and scenario analysis
  • Conduct deep-dive analysis of portfolio company performance, market trends, and key value drivers to inform strategic decisions 
  • Incorporate external data and perspectives into portfolio insights and recommendations
  • Leverage technology to improve efficiency and scalability of portfolio management processes 
  • Maintain and evolve portfolio data systems and ensure data integrity across portfolio management tools 
  • Track portfolio performance against benchmarks, objectives and success metrics, providing actionable insights to stakeholders 
  • Mentor junior team members and provide guidance on analysis, modeling and storytelling 
  • Support ad-hoc cross-functional projects

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