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Amex Virtual Customer Jobs (NOW HIRING)

American Express

Manager - Data Analytics

New York, NY · On-site

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business ... Leverage Amex's closed-loop network and first-, second-, and third-party data to uncover customer ...

American Express

Senior AI Engineer I

Phoenix, AZ

$103K - $142K/yr

... Amex's customers and colleagues, while maintaining 24/7 servicing and availability to ensure an ... Flexible working model with hybrid, onsite or virtual arrangements depending on role and business ...

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Amex Virtual Customer information

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How much do amex virtual customer jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for amex virtual customer in the United States is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.75 per hour, depending on experience, location, and employer.

What is an Amex Virtual Customer Care Professional?

An Amex Virtual Customer Care Professional is a remote employee who provides customer service and support for American Express card members. These professionals handle inquiries about accounts, resolve issues, and assist with services such as payments, rewards, and card benefits—all from a virtual (work-from-home) environment. They are trained to deliver high-quality service using digital communication tools like phone, chat, and email, ensuring customers receive the assistance they need without visiting a branch.

What are the key skills and qualifications needed to thrive as an Amex Virtual Customer Care Professional?

To thrive as an Amex Virtual Customer Care Professional, you need strong customer service experience, effective problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, secure communication platforms, and call center systems is important for daily operations. Excellent verbal communication, patience, and the ability to work independently are standout soft skills in this role. These skills ensure efficient, empathetic service, maintaining Amex’s high standards for customer satisfaction in a remote environment.

What are some common challenges faced by Amex Virtual Customer Care Professionals, and how can they be managed effectively?

Amex Virtual Customer Care Professionals often face challenges such as handling high call volumes, resolving complex customer concerns remotely, and adapting to evolving digital tools. Successfully managing these challenges involves developing strong communication skills, staying organized, and proactively seeking support from team leads or training resources. Building a routine, leveraging knowledge bases, and participating in team meetings can also help maintain productivity and job satisfaction while working from home.

What is the difference between Amex Virtual Customer vs Amex Customer Service Representative?

AspectAmex Virtual CustomerAmex Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedCall centers or office-based, may include remote options
Employer & Industry UsageAmerican Express, financial servicesAmerican Express, financial services
Job FocusHandling customer inquiries, account support remotelyAssisting customers with inquiries, resolving issues via phone or chat

Both roles involve customer support within American Express, requiring similar credentials and industry experience. The key difference is that Amex Virtual Customer positions are remote, focusing on online or phone support from home, while Amex Customer Service Representatives may work in call centers or remotely. Both roles serve to assist customers and maintain service quality in the financial services industry.

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Cities with the most Amex Virtual Customer job openings:

What states have the most Amex Virtual Customer jobs?

States with the most job openings for Amex Virtual Customer jobs include:

What job categories do people searching Amex Virtual Customer jobs look for?

The top searched job categories for Amex Virtual Customer jobs are:

Amex Virtual Customer jobs near you
Infographic showing various Amex Virtual Customer job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,169 per year, or $17.9 per hour.

Senior Analyst, Product - Amex Offers

American Express

New York, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

American Express rating

8.6

Company rating: 8.6 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

25th of 152 rated financial services

Job description

The Senior Analyst, Product Development supports the definition and delivery of digital product capabilities across the Amex Offers ecosystem. This role partners closely with Product, Engineering, UX, Analytics, and other cross-functional stakeholders to translate business needs into product requirements and deliver customer-centric product capabilities that drive business value.

The individual is responsible for defining product requirements, supporting prioritization and planning, coordinating cross-functional execution, and ensuring successful delivery of product capabilities from concept through launch. Success in this role requires strong analytical thinking, stakeholder management, and the ability to navigate ambiguity while driving alignment across cross-functional teams. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.


The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
  • Bachelor's degree or equivalent professional experience.
  • 3+ years of experience in product management, product operations, business operations, strategy, consulting, or a related role supporting digital products or technology initiatives.
  • Strong analytical and problem-solving skills, with experience translating business, customer, and stakeholder needs into product requirements, user stories, acceptance criteria, functional specifications, and other product documentation.
  • Strong technical aptitude, with the ability to partner effectively with Engineering to understand APIs, system integrations, data flows, technical dependencies, and implementation tradeoffs.
  • Excellent communication and stakeholder management skills, with the ability to build alignment across cross-functional teams and translate business needs into technical requirements.
  • Ability to manage multiple initiatives and priorities, navigate ambiguity, and drive successful product delivery in a fast-paced environment.

Preferred

  • Degree in Computer Science, Engineering, Information Systems, Economics, or a related field preferred.
  • Experience working on customer-facing digital products, personalization, marketing technology, or platform capabilities.
  • Familiarity with APIs, system integrations, AI-enabled products, or emerging digital technologies.
  • Experience supporting product delivery across complex enterprise technology environments with strong governance, risk, and compliance requirements. 

Product Development & Capability Definition

  • Support the definition and delivery of digital product capabilities across customer-facing experiences, personalization, and marketing initiatives.
  • Partner with Product Managers, Engineering, UX, Analytics, and business stakeholders to translate customer and business needs into product requirements, user stories, acceptance criteria, business rules, and functional documentation.
  • Facilitate discovery sessions, backlog refinement, and solution discussions while documenting business processes, customer journeys, workflows, implementation approaches, and operational impacts.
     

Product Delivery & Execution

  • Coordinate end-to-end product delivery across multiple initiatives, ensuring successful execution from planning through implementation, testing, launch, and ongoing optimization.
  • Support backlog management, prioritization, PI planning, dependency tracking, and release planning to enable successful product delivery.
  • Partner with Engineering and QA to support test planning, end-to-end testing, defect triage, release readiness, and post-launch monitoring.
     

Cross-Functional Collaboration  

  • Build strong partnerships across Product, Engineering, UX, Analytics, Marketing, Operations, and business stakeholders to drive alignment and successful delivery of product capabilities.
  • Partner with Risk, Compliance, and Legal teams to ensure product capabilities meet enterprise standards, governance, and regulatory requirements.
  • Communicate product status, implementation plans, risks, dependencies, and key decisions while driving alignment across cross-functional teams. 

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