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Amex Virtual Customer Jobs (NOW HIRING)

American Express

AI Engineer II

New York, NY

$106K - $146K/yr

... Amex's customers and colleagues, while maintaining 24/7 servicing and availability to ensure an ... Flexible working model with hybrid, onsite or virtual arrangements depending on role and business ...

American Express

Site Reliability Engineer II

Sunrise, FL

$54.25 - $72.25/hr

... Amex's customers and colleagues, while maintaining 24/7 servicing and availability to ensure an ... Flexible working model with hybrid, onsite or virtual arrangements depending on role and business ...

American Express

Software Engineer II

Phoenix, AZ

$96K - $132K/yr

... Amex's customers and colleagues, while maintaining 24/7 servicing and availability to ensure an ... Flexible working model with hybrid, onsite or virtual arrangements depending on role and business ...

American Express

Site Reliability Engineer

Phoenix, AZ

$56.50 - $75.25/hr

... Amex's customers and colleagues, while maintaining 24/7 servicing and availability to ensure an ... Flexible working model with hybrid, onsite or virtual arrangements depending on role and business ...

American Express

Senior Software Engineer II

Phoenix, AZ

$121K - $160K/yr

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can ... American Express Global Payment Network authorizes and processes all of the company's customer card ...

American Express

Sr Associate - Data Center Ops

Whitsett, NC · On-site

$12 - $15.50/hr

Because Amex Tech is powered by our technology, our culture, and our colleagues. The Senior ... From delivering differentiated products to providing world-class customer service, we operate with ...

American Express

Insurance Claims Adjuster

Phoenix, AZ · On-site

AMEX Assurance Co. (AAC) provides insurance protection for American Express Card Members through ... From delivering differentiated products to providing world-class customer service, we operate with ...

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Amex Virtual Customer information

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How much do amex virtual customer jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for amex virtual customer in the United States is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.75 per hour, depending on experience, location, and employer.

What are some common challenges faced by Amex Virtual Customer Care Professionals, and how can they be managed effectively?

Amex Virtual Customer Care Professionals often face challenges such as handling high call volumes, resolving complex customer concerns remotely, and adapting to evolving digital tools. Successfully managing these challenges involves developing strong communication skills, staying organized, and proactively seeking support from team leads or training resources. Building a routine, leveraging knowledge bases, and participating in team meetings can also help maintain productivity and job satisfaction while working from home.

What is an Amex Virtual Customer Care Professional?

An Amex Virtual Customer Care Professional is a remote employee who provides customer service and support for American Express card members. These professionals handle inquiries about accounts, resolve issues, and assist with services such as payments, rewards, and card benefits—all from a virtual (work-from-home) environment. They are trained to deliver high-quality service using digital communication tools like phone, chat, and email, ensuring customers receive the assistance they need without visiting a branch.

What are the key skills and qualifications needed to thrive as an Amex Virtual Customer Care Professional, and why are they important?

To thrive as an Amex Virtual Customer Care Professional, you need strong customer service experience, effective problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, secure communication platforms, and call center systems is important for daily operations. Excellent verbal communication, patience, and the ability to work independently are standout soft skills in this role. These skills ensure efficient, empathetic service, maintaining Amex’s high standards for customer satisfaction in a remote environment.

What is the difference between Amex Virtual Customer vs Amex Customer Service Representative?

AspectAmex Virtual CustomerAmex Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedCall centers or office-based, may include remote options
Employer & Industry UsageAmerican Express, financial servicesAmerican Express, financial services
Job FocusHandling customer inquiries, account support remotelyAssisting customers with inquiries, resolving issues via phone or chat

Both roles involve customer support within American Express, requiring similar credentials and industry experience. The key difference is that Amex Virtual Customer positions are remote, focusing on online or phone support from home, while Amex Customer Service Representatives may work in call centers or remotely. Both roles serve to assist customers and maintain service quality in the financial services industry.

More about Amex Virtual Customer jobs
What cities are hiring for Amex Virtual Customer jobs? Cities with the most Amex Virtual Customer job openings:
What states have the most Amex Virtual Customer jobs? States with the most job openings for Amex Virtual Customer jobs include:
What job categories do people searching Amex Virtual Customer jobs look for? The top searched job categories for Amex Virtual Customer jobs are:
Amex Virtual Customer jobs near you
Infographic showing various Amex Virtual Customer job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 40% In-person, 20% Hybrid, and 40% Remote job distribution, with an average salary of $37,169 per year, or $17.9 per hour.
Manager - Privacy Strategy

Manager - Privacy Strategy

American Express

Charlotte, NC

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

American Express rating

8.5

Company rating: 8.5 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

25th of 146 rated financial services

Job description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company's growth strategies, delivering global capabilities and services in support of Amex's customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

American Express is on a multi-year journey to enhance our focus on privacy compliance as well as customer data handling and transparency.As part of this journey, EDMP is establishing a global Privacy Center of Excellence (GPCE).The Manager of Privacy Strategy will sit within the newly formed GPCE and support the execution of thought leadership across multiple business lines and priorities, supporting developing recommendations, program management, and implementation needs to enable privacy-compliant business outcomes. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.


The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

  • 5+ years of experience working in organizational, planning, and project management skills.

  • Highly motivated self-starter with a proven ability to provide support across a range of strategic and operational priorities.

  • Ability to create presentation decks and materials to communicate at senior levels concisely, clearly, and consistently.

  • Excellent written and oral communication skills to synthesize key messages, prepare impactful materials, and tailor appropriately for the intended audience; ability to read and interpret legal language.

  • Strong attention to detail with emphasis on accuracy, quality, timeliness, and follow through.

  • Self-starter and independent thinker with strong critical reasoning skills and the ability to navigate ambiguity with confidence. 

  • Ability to work in a dynamic team and independently manage multiple tasks and changing priorities with flexibility, adaptability and patience.

  • Ability to maintain a positive demeanor and 'can-do' attitude.

  • Bachelor's degree.

  • Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

  • Lead the execution of enterprise privacy strategy, aligning initiatives with business objectives and connecting stakeholders across key workstreams.

  • Translate regulatory and business insights into clear, actionable strategies to inform executive decision-making and drive prioritization.

  • Provide thought leadership, partnering with privacy, compliance, and business teams to deliver scalable, forward-looking solutions.

  • Drive change management to embed privacy-by-design and ensure sustainable adoption across global markets. 

  • Monitor global regulatory and industry trends, identifying gaps and leading enhancements to the privacy framework for international scale.

  • Influence and innovate to overcome complex barriers, resolve escalated issues, and build strong partnerships and engagement with key players and decision-makers.

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