Amex Virtual Customer Jobs (NOW HIRING)

Business Unit/Role Specific Information
In U.S. Consumer Services (USCS), our product is Membership-delivering benefits and services that are essential to our Card Members across travel, dining, entertainment, and retail. We compete by providing a differentiated Membership experience that drives loyalty and long-term growth. USCS brings this to life through our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Travel & Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, Amex Ads, and best-in-class marketing programs.
Responsibilities
How will you make an impact in this role?

• Working in close collaboration with marketing teams, enterprise platform/product teams, and external vendor partners to identify, solution design and implement marketing campaigns.
• Support the day-to-day operations of the marketing campaign launches and delivery processes.
• Act as a liaison between Marketing, Product and Technology teams - translate business needs to our technology partners and explain capability/platform functionality to Marketing.
• Partner with cross-functional partners to identify opportunities to streamline the marketing processes.

Qualifications
Minimum Qualifications
• Currently enrolled in a Bachelor's degree program specializing in Marketing, Communications, Business Administration, Brand Management, Digital Marketing, Economics or related business field.
• Bachelor's degree candidates with an expected graduation date between December 2027 and June 2028.
Preferred Qualifications
• Strong strategic mindset and customer focus with ability to challenge status quo and see the bigger picture.
• Excellent analytical and problem-solving skills, attention to detail is critical.
• Strong communication and collaboration skills, comfortable communicating with both marketing partners and technology partners.
• Energetic and self-driven personality with a growth mindset.
• Excellent organizational and project management skills (attention to detail, handling and prioritization multiple priorities, managing tight timelines) are critical.
• Ability to work independently and be able to manage multiple priorities simultaneously in a fast-paced environment without direct supervision.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counselling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.