Amex Virtual Customer Jobs (NOW HIRING)

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company's growth strategies, delivering global capabilities and services in support of Amex's customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

The U.S. Consumer Services and Membership Digital Experiences Technology team (USCDT) brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), marketing and advertising technology, enterprise communications, travel and lifestyle, and dining technology. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

Digital Acquisition is a key focus area for growth at American Express. The Acquisition platform is responsible for the technology behind Global Acquisition, Amex homepage, Shopping and Referral experiences to allow customers and prospects to Shop, Apply and refer for card and non -card products

We are seeking an innovative individual with an enthusiastic, hard-working, technology mind-set who can work well with a team developing solutions to drive engagement and dedication within our existing cardmember base and attract new customers to the Amex brand. The role will collaborate closely with business partners, Project Managers, Technical Engineers, and Leadership, to ensure completeness and efficiency of solutions while ensuring alignment to standards. Focus areas will include: 
 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

• Ability to collaborate across teams and able to build and leverage strong working relationships and bring different opinions to consensus. 
• Experience managing multiple simultaneous initiatives, priorities, and teams. 
• Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams. 
• Excellent oral and written interpersonal skills with demonstrated experience engaging and influencing cross-functional stakeholders and senior leaders. 
• Demonstrated knowledge of project management process, project management software tools, templates, and management techniques. 
• Pro-active collaboration with ability to build trust through transparency of information and delivering on commitment. 
• Proven ability to manage change in a dynamic environment and influence others without direct authority. 
• Consistently question assumptions, challenge the status quo, and strive for improvement. 
• Never settle for being "good enough" 
• Knowledge of Customer Marketing technology ecosystem and related programs is preferred 
• Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
   

• 
  Navigate across the business to build strong working relationships with the team, business partners and senior leaders to improve collaboration, solve problems, identify, and remove roadblocks and create solutions to deliver results. 
• Collaborate with leadership and internal partners to evaluate and develop insights on opportunities that influence the strategic direction of projects. 
• Lead critical governance discussions and delivering program communication andtraining strategies. 
• Work across the program and partners to drive resolution of program and project level risk and issues. 
• Negotiates and influences cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the execution of the plan. 
• Anticipates program/project risks and issues and ensures that appropriate mitigation planning is in place to avoid compromising delivery. 
• Ensure the continued development of marketing technology strategy documents. 
• Collaborate with the cross-platform-development teams on large programs. 
• Own or provide key inputs into measurement and tracking of key goals, metrics, and executive level reporting. 
• Demonstrate inspiring leadership.