Amex Virtual Customer Jobs (NOW HIRING)

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The U.S. Consumer and Digital Technology organization brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments. USCDT is a large, global organization with over 1,900 colleagues.

The Senior Executive Assistant will support the Executive Vice President of US Consumer and Digital Technology and play a critical role in enabling the effectiveness of this newly formed organization. This is a highly visible position requiring strong judgment, discretion, and the ability to operate seamlessly across senior stakeholders within Enterprise Technology Services (ETS) and the broader enterprise.

The role operates in a fast-paced, evolving environment and requires a proactive, resourceful approach to managing complex priorities, coordinating across teams, and ensuring the smooth execution of day-to-day operations. Success will depend on the ability to build strong relationships, navigate a large and dynamic organization, and anticipate needs ahead of time.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

Minimum Qualifications

• 5+ years of experience as an Executive Assistant (or equivalent) with familiarity in office management and team administration. 
• Demonstrated ability to use discretion and maintain confidentiality; strong judgment in sensitive situations. 
• Highly organized, proactive, and detail-oriented; proven ability to manage multiple priorities independently in a fast-paced environment. 
• Strong interpersonal and communication skills; ability to interact effectively and diplomatically with executives and Executive Assistants across the organization and externally. 
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and comfort learning internal tools and systems (e.g., Ariba, Concur, Payroll, MyInfo). 
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Preferred Qualifications

• Experience supporting senior leaders within a large, matrixed organization with significant stakeholder complexity and frequent priority shifts. 
• Demonstrated strength building trusted relationships across an executive assistant community and across multiple functions/teams. 
• Comfort operating in evolving environments and helping leaders stay organized amid ambiguity. 

What Success Looks Like

The EVP's calendar and operating rhythm run smoothly even during periods of intense change-meetings are well-sequenced, time is protected, and key stakeholder interactions are handled with professionalism and discretion.
 

The broader leadership organization experiences the EA as a trusted "control tower"-someone who reliably connects dots, anticipates needs, and removes friction from day-to-day execution.
Travel, expenses, approvals, and administrative processes are executed accurately and consistently in line with policy and budget expectations

Executive & Leadership Enablement (EVP Office)

• Own and optimize the EVP's complex calendar with a high level of tact, influence, and integrity, including scheduling across multiple time zones and shifting priorities. 
• Proactively manage time and attention: anticipate conflicts, build buffers, and partner with the Director Assistant to ensure the EVP is prepared for high-stakes interactions with senior stakeholders across ETS and the enterprise. 
• Support the operational effectiveness of the leadership organization by coordinating across stakeholders, tracking follow-ups where appropriate, and ensuring day-to-day execution remains smooth despite ambiguity and change. 

Travel, Expenses, Timekeeping, and Approvals

• Book and coordinate complex travel arrangements (air, hotel, ground), including multi-stop and time-sensitive itineraries. 
• Prepare, review, and process expense reports and approvals in line with company Travel & Expense policy and budget expectations. 
• Assist with timekeeping and payroll duties as required. 

Team & Organization Operations

• Maintain organization charts, team rosters, and key distribution lists; support onboarding activities for new hires (e.g., coordination, access requests, administration). 
• Support team administration including job postings, onboarding coordination, group-wide meetings, and team real estate/logistics. 
• Process requisitions and invoices; order supplies and manage internal ticket requests as needed. 
• Coordinate logistics for internal meetings and events (rooms, catering, technology support). 
• Provide coverage for other Executive/Administrative Assistants during PTO or sick leave, contributing to a strong, team-based EA community. 

Tools & Systems

• Use Microsoft tools (Outlook, Word, Excel, PowerPoint) and internal systems such as Ariba, Concur, Payroll, and MyInfo (or comparable tools) with confidence and accuracy.