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Amazon It Support Engineer Jobs (NOW HIRING)

TechnologyAdvice

IT Support Engineer

Nashville, TN

The opportunity The IT Support Engineer will play a key role in delivering reliable, hands-on technology support across the organization. This position owns day-to-day ticket management, technical ...

3B Staffing LLC

IT Support Engineer

Santa Clara, CA · On-site

We are looking for a technically skilled and well-organized IT Support Engineer to support our semiconductor manufacturing operations in North and South America. This position plays a dual role ...

Addison Group

IT Support

Dallas, TX · On-site

Job Title: IT Support Engineer Work Model: On-site, 5 days a week Salary Expectations: $75-$110K max + performance-based bonus Team: Small IT team Notes: This is a backfill position for an IT Support ...

3B Staffing LLC

IT Support Engineer

Santa Clara, CA · On-site

We are looking for a technically skilled and well-organized IT Support Engineer to support our semiconductor manufacturing operations in North and South America. This position plays a dual role ...

Addison Group

IT Support

Dallas, TX · On-site

Job Title: IT Support Engineer Work Model: On-site, 5 days a week Salary Expectations: $75-$110K max + performance-based bonus Team: Small IT team Notes: This is a backfill position for an IT Support ...

Netrix LLC

IT Support Engineer

Albany, NY · On-site

About The Opportunity The IT Support Engineer is a full-time technical resource primarily responsible for providing onsite IT support at customer locations, ensuring the stability, performance, and ...

Amazon

ITS Support Engineer I

Nashville, TN · On-site

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

KSB, Inc.

IT Support Engineer II

Richmond, VA · On-site

$60 - $75/hr

IT Support Engineer IISkip to main contentThis website stores cookies on your computer. These cookies are used to collect information about how you interact with our website. We use this information ...

OMNIVISION

IT Support Engineer

Santa Clara, CA · On-site

$110K - $135K/yr

The IT Support Engineer provides support to employees experiencing technical problems and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on ...

Red Cup IT Inc

IT Support Engineer

Los Angeles, CA · On-site +1

We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the ...

Amazon

ITS Support Engineer I

Nashville, TN · On-site

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

Amazon

ITS Support Engineer I

Tempe, AZ

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

Mirantis

IT Support Engineer

Campbell, CA · On-site

Mirantis is seeking an IT Support Engineer to be the on-site IT presence at our Campbell, CA headquarters. This is a fully on-site role - not hybrid or remote - responsible for supporting employees ...

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Amazon It Support Engineer information

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$16

$39

$68

How much do amazon it support engineer jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for amazon it support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What does an Amazon IT Support Engineer do?

An Amazon IT Support Engineer is responsible for maintaining and troubleshooting the technology infrastructure that supports Amazon's operations. This includes providing technical assistance to employees, managing computer systems, networks, and hardware, and ensuring that any IT issues are resolved quickly to minimize downtime. They often work in a fast-paced environment and may handle tasks like system upgrades, software installations, and network security. Their role is essential for keeping Amazon's technology running smoothly and supporting the productivity of other teams.

What are the main challenges Amazon IT Support Engineers face when supporting a large-scale, fast-paced environment?

Amazon IT Support Engineers often encounter challenges such as managing high ticket volumes, troubleshooting diverse hardware and software issues, and adapting quickly to evolving technologies. Working in a fast-paced, 24/7 environment requires strong prioritization skills and effective communication across different teams. Engineers must also be proactive in identifying recurring problems and implementing solutions to improve system reliability and user satisfaction.

What are the key skills and qualifications needed to thrive as an Amazon IT Support Engineer, and why are they important?

To thrive as an Amazon IT Support Engineer, you need a solid understanding of computer hardware, networking, operating systems, and troubleshooting, typically supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified IT Professional (MCITP). Proficiency with ticketing systems, remote desktop tools, and Amazon's internal IT platforms is commonly required. Strong problem-solving skills, effective communication, and a customer-focused mindset help you excel in resolving technical issues and supporting colleagues. These abilities are crucial for maintaining seamless operations and minimizing downtime in Amazon's fast-paced, technology-driven environment.

What is the difference between Amazon IT Support Engineer vs Amazon Network Technician?

AspectAmazon IT Support EngineerAmazon Network Technician
Required CertificationsCompTIA A+, Network+, Microsoft certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentData centers, corporate offices, remote supportNetwork infrastructure sites, data centers, on-site troubleshooting
Industry UsageIT support, hardware/software troubleshooting, user supportNetwork setup, maintenance, and troubleshooting
Common Search/ComparisonYesNo

The Amazon IT Support Engineer primarily handles hardware and software support, troubleshooting user issues, and maintaining IT systems. In contrast, the Amazon Network Technician focuses on network infrastructure, including setup, maintenance, and troubleshooting of network hardware. Both roles require technical certifications and work in similar environments, but their core responsibilities differ, making them distinct career paths within Amazon's tech support and network teams.

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Amazon It Support Engineer jobs near you
Infographic showing various Amazon It Support Engineer job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% In-person job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

IT Support Engineer

Olympus Insurance

Jacksonville, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Job Title: IT Support Engineer
Reports to: IT Infrastructure Manager
Direct Reports: None
Location: Jacksonville Office
Position type: Full-Time
FLSA Status: Exempt, Salaried
Normal Working Hours: Monday-Friday, 8:00AM-5:00PM
Who We Are
Olympus Insurance Company is the premier insurance partner, providing the broadest coverage and superior service for Florida homeowners since 2007. We believe that insurance is a promise, and we honor our commitment to help homeowners navigate life's inevitable storms. Becoming an Olympian means joining a collaborative, people-first culture built on growth, accountability, and connection. Think Ahead. Think Olympus.
What Olympus Offers
We extend our signature White Glove Service to our employees through a comprehensive total rewards package, including:
  • Employer-sponsored medical, dental, and vision plans
  • Company-paid life insurance, short-term disability, and long-term disability
  • 401(k) with company match
  • Paid Time Off to include annual PTO, Holidays, Floating Holidays, and Volunteer Time Off
  • Education Assistance Program and ongoing professional development opportunities
  • Wellness Lunch N Learns
  • Employee perks such as pet insurance, discount programs, and a welcoming office environment

At Olympus, we empower you to grow, contribute, and thrive both professionally and personally.
What You'll Do
Technology keeps Olympus moving, and as an IT Support Engineer, you'll help make sure our employees have the tools and support they need to do their best work every day. You'll be the go-to resource for technical support across the organization, partnering with employees to troubleshoot issues, deploy new technology, manage Microsoft 365 and endpoint devices, and continually improve the overall IT experience. Whether you're helping onboard a new employee, supporting business-critical applications, or strengthening our security posture, your work will have a direct impact on the success of our team.
If you're someone who enjoys solving problems, learning new technologies, and delivering exceptional customer service, we'd love to have you on our IT team.
Key Responsibilities
Deliver Outstanding IT Support
Provide Level 1-3 technical support for employees across the organization, serving as the primary point of contact for IT requests. You'll troubleshoot hardware, software, Microsoft 365 applications, mobile devices, conference room technology, VPN connectivity, and other day-to-day technology needs while ensuring every support request is resolved efficiently.
Manage Endpoints & User Access
Support the complete employee technology lifecycle by provisioning accounts, deploying devices through Microsoft Intune, managing Microsoft 365 licensing, configuring user access, and coordinating onboarding and offboarding activities to ensure employees have the tools they need from day one.
Maintain a Secure Technology Environment
Help protect Olympus' technology environment by supporting endpoint security platforms, vulnerability remediation, email security, VPN administration, and security awareness initiatives while following IT best practices and company standards.
Support Business Applications
Partner with internal teams, vendors, and application owners to support critical business systems, including insurance platforms, Salesforce, Marketing Cloud, and other enterprise applications that keep the business running smoothly.
Improve & Document IT Processes
Maintain technical documentation, knowledge base articles, onboarding procedures, and support guides while identifying opportunities to improve processes and enhance the overall employee technology experience. You'll also participate in occasional after-hours maintenance and support activities as needed.
What You'll Bring
  • 5+ years of enterprise IT support experience.
  • 3+ years administering Microsoft 365 and Microsoft Intune.
  • Experience supporting enterprise desktop environments, mobile devices, and Microsoft Teams.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Experience with Microsoft 365, Intune, Jira Service Management, endpoint management, and hardware asset management.
  • Familiarity with security tools, vulnerability remediation, PowerShell, and enterprise business applications such as Salesforce is a plus.
  • Excellent communication and customer service skills with a passion for helping others.
  • The ability to manage multiple priorities while providing a high level of service in a fast-paced environment.
  • Microsoft 365, Endpoint Administrator, Security+, or A+ certifications are preferred.

EEO Compliance
Olympus Insurance Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy, childbirth, and related medical conditions), age, disability, genetic information, marital status, sexual orientation, gender identity or expression, veteran or military status, or any other protected characteristic under federal, state, or local law.
Agency Disclaimer:
This job posting is not intended to solicit resumes from staffing agencies. Any unsolicited resumes sent to this posting, to employees, or to the Company without a valid written and signed agreement from Human Resources will be considered the property of the Company, and no fees will be paid.
This position will remain open until August 10, 2026, or until a sufficient pool of qualified candidates has been identified.

Apply