Amazon Claims Jobs (NOW HIRING)

Amazon's fulfillment network is one of the most complex logistics operations on the planet - and it's still growing. Behind every package delivered is a network of third-party logistics (3PL) partners operating millions of square feet of warehouse space, processing tens of millions of units annually, and enabling Amazon to meet customer promises at scale.
The **NA GPO External Fulfillment team** owns the end-to-end procurement strategy for Amazon's 3PL fulfillment network in North America - a portfolio spanning across sort, non-sort, AWD, TNS, and specialty building types. We negotiate, structure, and govern contracts that directly impact Amazon's ability to scale capacity, control costs, and deliver for customers.
We're looking for a **Category Manager** based in *Houston* to provide cross-portfolio operational support across our 3PL supplier base. This role sits at the intersection of procurement analytics, supplier performance, and commercial governance - you'll be the engine that turns raw data into actionable insights, recovers money left on the table, and builds the measurement systems that hold suppliers accountable.
This isn't a back-office support role. You'll work directly with Category Managers, Operations leaders, and Finance partners to drive real commercial outcomes - from recovering millions in claims and rebates to building the dashboards that inform executive decisions on supplier allocation and contract renewals.
Key job responsibilities
What You'll Do:
* Build and maintain procurement analytics that power portfolio-level decision-making - cost benchmarking, spend tracking, supplier comparison models, and forecasting tools used by leadership.
*Own claims and rebates recovery across the NA 3PL portfolio - identifying contractual entitlements, building claim packages, tracking aging, and driving resolution to recover revenue owed to Amazon.
*Develop supplier performance measurement systems - designing scorecards, tracking KPIs (76 metrics across 7 categories), and producing quarterly performance reports that inform volume allocation and contract decisions.
*Create and maintain cost models that normalize performance across building types, geographies, and suppliers - enabling apples-to-apples comparison for sourcing decisions.
*Support sourcing events by preparing data packages, market analysis, and benchmark comparisons for RFI/RFQ/RFP processes.
*Automate and scale reporting - replacing manual processes with repeatable mechanisms using Excel, SQL, QuickSight, Power BI, or AI-assisted tools.
*Partner cross-functionally with Operations, Finance, and Category Managers to ensure data accuracy, flag anomalies, and surface insights that drive action.
*Track and report on savings delivery - validating actuals against committed savings targets and producing variance analysis for leadership reviews.
What You'll Bring:
*A love for data - you see a messy spreadsheet and immediately start thinking about how to structure, clean, and extract insight from it.
*Attention to detail paired with the ability to zoom out and tell the "so what" story to stakeholders who don't live in the data.
*Comfort working across multiple workstreams simultaneously - claims recovery, performance reporting, and analytics support don't pause for each other.
*Initiative to identify problems before they're assigned to you - you notice when a number doesn't look right and dig in.
*Strong written communication - your analysis needs to stand on its own in a document without you presenting it.
*Curiosity about logistics, supply chain economics, and how 3PL operations actually work on the ground.
Why This Role:
- Visible impact: Your analytics and claims work directly recovers revenue and informs decisions on a substantial portfolio.
-Cross-portfolio exposure: You'll work across all NA 3PL suppliers and building types - AWD, SDC, TNS, Hazmat.
-Nashville hub: Join a growing procurement team in one of Amazon's key operational hubs with direct collaboration across Operations and Finance.
-Build from scratch: You'll be designing systems and mechanisms, not inheriting someone else's - this is a greenfield opportunity to shape how the team operates.
BASIC QUALIFICATIONS
- 3+ years of supply chain, forecasting, manufacturing, sourcing/procurement, or vendor management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience using data and metrics to determine and drive improvements
- Bachelor's degree
PREFERRED QUALIFICATIONS
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Experience in procurement, budgeting, forecasting, or asset management
- Experience in 3PL, warehousing, logistics, or fulfillment environments
- Experience with claims management, contract compliance, or rebate recovery
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, Houston - 85,800.00 - 128,600.00 USD annually