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Claim Intake Jobs (NOW HIRING)

HelloFresh

Claims & Risk Analyst

Boulder, CO · On-site

$68K - $81K/yr

Manage claim intake end-to-end, including FNOL processing, initial review, severity assignment, and escalation identification * Monitor and support claims throughout the lifecycle by handling routine ...

HelloFresh

Claims & Risk Analyst

Boulder, CO · On-site

$68K - $81K/yr

Manage claim intake end-to-end, including FNOL processing, initial review, severity assignment, and escalation identification * Monitor and support claims throughout the lifecycle by handling routine ...

ProviDRs Care

Claims Director

Wichita, KS · On-site

$95K - $125K/yr

Oversee claim intake, eligibility validation, deductible and out-of-pocket accumulation, copays, coinsurance, benefit limits, exclusions, coordination of benefits, and payment determination. * Ensure ...

New

NCMIC

Claims Representative

Clive, IA · On-site

Answering phone calls in the claims phone queues, including risk management questions and claim reporting intake, and documenting all phone calls in detailed claim or policy notes. Handling ...

NCMIC

Claims Representative

Clive, IA · On-site

Answering phone calls in the claims phone queues, including risk management questions and claim reporting intake, and documenting all phone calls in detailed claim or policy notes. Handling ...

NCMIC

Claims Representative

Clive, IA · On-site

Answering phone calls in the claims phone queues, including risk management questions and claim reporting intake, and documenting all phone calls in detailed claim or policy notes. Handling ...

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Claim Intake information

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How much do claim intake jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for claim intake in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What is the difference between Claim Intake vs Claim Processor?

AspectClaim IntakeClaim Processor
CredentialsHigh school diploma or equivalent; some roles may require insurance or healthcare certificationsHigh school diploma; insurance or healthcare knowledge beneficial
Work EnvironmentOffice setting, often in insurance or healthcare companiesOffice environment, handling claims processing tasks
Employer & IndustryInsurance companies, healthcare providersInsurance firms, third-party administrators
Primary ResponsibilitiesGathering initial claim information, verifying details, and entering dataReviewing claims, verifying accuracy, and processing payments

Claim Intake specialists focus on collecting and verifying initial claim information, while Claim Processors handle the detailed review and processing of claims. Both roles are essential in the insurance claims workflow but differ in their specific functions and responsibilities.

What are the key skills and qualifications needed to thrive as a claim intake specialist?

To thrive as a Claim Intake Specialist, you need strong attention to detail, organizational skills, and familiarity with insurance processes, often supported by a high school diploma or equivalent. Experience with claims management software, data entry systems, and knowledge of regulatory guidelines is commonly required. Excellent communication, problem-solving, and customer service skills help you efficiently gather information and address client concerns. These abilities are essential for accurately processing claims, reducing errors, and ensuring timely service in a high-volume environment.

What is a claim intake specialist?

Claim Intake specialists are professionals responsible for receiving, reviewing, and processing initial insurance claims submitted by clients or policyholders. They collect necessary information, verify details, and ensure that claims are entered accurately into the company's system. Their work is crucial for initiating the claims process, communicating with claimants, and often involves coordinating with other departments to gather additional documentation. Effective Claim Intake specialists help streamline the claims process and improve customer experience.

What are some common challenges faced in a claim intake role, and how can they be effectively managed?

A common challenge in a Claim Intake role is managing high call volumes and ensuring accurate data entry under tight deadlines. It’s important to balance efficiency with attention to detail, as mistakes can delay claim processing. Effective communication and active listening help in gathering all necessary information from claimants. Utilizing claim management systems and following structured workflows can greatly assist in managing workload and reducing errors. Team collaboration and regular training also play key roles in staying updated on procedures and improving overall performance.
More about Claim Intake jobs

What states have the most Claim Intake jobs?

States with the most job openings for Claim Intake jobs include:

What job categories do people searching Claim Intake jobs look for?

The top searched job categories for Claim Intake jobs are:

Claim Intake jobs near you
Infographic showing various Claim Intake job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 13% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $43,288 per year, or $20.8 per hour.

Product Owner - Claim Intake Modernization

Gallagher

Rolling Meadows, IL • On-site

Full-time

Re-posted 3 days ago

Arthur J. Gallagher & Co. rating

7.6

Company rating: 7.6 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

210th of 306 rated insurance

Job description

Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Gallagher Bassett is seeking a Product Owner – Claim Intake Modernization to lead the transformation of its claim intake ecosystem into a digital, AI-powered, omnichannel product.

This role replaces a highly technical SME function and expands it into a true product ownership role—owning both the deep system/data understanding and the end-to-end product vision, roadmap, and outcomes.

You will lead the design and delivery of:

  • Conversational, AI-driven intake experiences
  • Intelligent triage and assignment engines
  • Unified, scalable intake platform across channels
What Makes This Role Different

This is not a traditional BA or support-heavy SME role. We are looking for someone who can:

  • Own the product end-to-end, not just document requirements
  • Translate complexity into scalable product capabilities
  • Drive modernization initiatives, not just maintain systems

How you'll make an impact
Product Ownership & Vision
  • Own the product vision, roadmap, and delivery for claim intake
  • Drive transformation from manual intake → AI-powered, conversational experience
  • Define success metrics (cycle time, accuracy, automation, experience)
Intake Modernization

Lead design and delivery of:

  • Conversational intake (LLM/NLP-driven)
  • Omnichannel reporting (chat, web, phone, integrations)
  • AI-based:
    • Data capture and validation
    • Severity detection
    • Intelligent triage and assignment
Deep System & Data Ownership
  • Serve as functional + technical SME across intake systems and data flows
  • Own understanding of:
    • Intake data structures and logic
    • Workflow orchestration and integrations
    • Downstream system dependencies
  • Translate business needs into scalable, system-aware solutions
Product Backlog & Agile Execution
  • Own backlog, prioritization, and sprint execution
  • Write user stories, acceptance criteria, and functional specifications
  • Provide real-time direction to development teams
  • Demo and accept delivered work
Requirements, UX & Process Design
  • Lead workshops to gather and refine requirements
  • Design:
    • Current-state and future-state intake workflows
    • Conversational UX flows
    • Standard vs. client-specific intake modelsCreate mockups and guide experience design
Vendor Product Ownership & Integration
  • Act as primary product owner across vendor platforms
  • Align vendor roadmaps to GB intake strategy
  • Manage delivery timelines, SLAs, and escalations
  • Ensure seamless integration across systems and vendors
Delivery, Deployment & Release Leadership
  • Coordinate deployments and releases end-to-end
  • Lead:
    • UAT cycles and go/no-go decisions
    • Release readiness and communication
  • Ensure delivery timelines are met
Stakeholder Leadership & Communication
  • Act as the bridge between business, operations, and technology
  • Translate technical complexity into clear business impact
  • Drive alignment across competing priorities
  • Lead status, prioritization, and roadmap discussions
Production Ownership & Support Oversight
  • Own product performance in production
  • Oversee issue triage, root cause analysis, and resolution
  • Ensure stability while enabling innovation

About You

Required:

  • Bachelor's degree in Business, Management or Engineering (or commensurate experience) and 7 years related product development experience required.
  • Ability to work independently with minimal direction.

Desired:

  • Claims, insurance, or intake experience
  • Experience with:
    • AI/ML, NLP, or conversational interfaces
    • Workflow automation / decisioning systems
    • Omnichannel digital products
  • True product mindset (not just requirements gathering)
  • Strong systems thinker (data + workflow + UX)
  • Ability to operate in both:
    • Strategic (vision, roadmap)
    • Tactical (stories, debugging, delivery)
  • Comfortable in ambiguity and building from scratch
Success Metrics:
  • Reduction in intake time and manual effort
  • Increased digital and conversational intake adoption
  • Accuracy and completeness of intake data
  • Speed and effectiveness of triage and assignment
  • Measurable impact on claim outcomes

#LI-HL1


Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:

Required:

  • Bachelor's degree in Business, Management or Engineering (or commensurate experience) and 7 years related product development experience required.
  • Ability to work independently with minimal direction.

Desired:

  • Claims, insurance, or intake experience
  • Experience with:
    • AI/ML, NLP, or conversational interfaces
    • Workflow automation / decisioning systems
    • Omnichannel digital products
  • True product mindset (not just requirements gathering)
  • Strong systems thinker (data + workflow + UX)
  • Ability to operate in both:
    • Strategic (vision, roadmap)
    • Tactical (stories, debugging, delivery)
  • Comfortable in ambiguity and building from scratch
Success Metrics:
  • Reduction in intake time and manual effort
  • Increased digital and conversational intake adoption
  • Accuracy and completeness of intake data
  • Speed and effectiveness of triage and assignment
  • Measurable impact on claim outcomes

#LI-HL1

Education:UNAVAILABLEEmployment Type: FULL_TIME

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