Claim Intake & Documentation * Assist with setting up new claims by entering first notice of loss (FNOL) information into the claims system. * Update claim notes based on phone interactions and ...
Claim Intake & Documentation * Assist with setting up new claims by entering first notice of loss (FNOL) information into the claims system. * Update claim notes based on phone interactions and ...
Claim Intake & Documentation * Assist with setting up new claims by entering first notice of loss (FNOL) information into the claims system. * Update claim notes based on phone interactions and ...
Claim Intake & Documentation * Assist with setting up new claims by entering first notice of loss (FNOL) information into the claims system. * Update claim notes based on phone interactions and ...
Senior Customer Service Representative
Cincinnati, OH · Hybrid
$18.50 - $25.50/hr
This claim support team assists in various methods, which includes phone claim intake, new loss set up, and numerous other complex tasks for 12 claim departments and other Corporate shared services ...
Senior Customer Service Representative
Cincinnati, OH · Hybrid
$18.50 - $25.50/hr
This claim support team assists in various methods, which includes phone claim intake, new loss set up, and numerous other complex tasks for 12 claim departments and other Corporate shared services ...
Senior Customer Service Representative
Cincinnati, OH · Hybrid
$18.50 - $25.50/hr
This claim support team assists in various methods, which includes phone claim intake, new loss set up, and numerous other complex tasks for 12 claim departments and other Corporate shared services ...
Senior Customer Service Representative
Cincinnati, OH · Hybrid
$18.50 - $25.50/hr
This claim support team assists in various methods, which includes phone claim intake, new loss set up, and numerous other complex tasks for 12 claim departments and other Corporate shared services ...
Claim Intake & Documentation * Assist with setting up new claims by entering first notice of loss (FNOL) information into the claims system. * Update claim notes based on phone interactions and ...
Claim Intake & Documentation * Assist with setting up new claims by entering first notice of loss (FNOL) information into the claims system. * Update claim notes based on phone interactions and ...
Answering phone calls in the claims phone queues, including risk management questions and claim reporting intake, and documenting all phone calls in detailed claim or policy notes. Handling ...
Answering phone calls in the claims phone queues, including risk management questions and claim reporting intake, and documenting all phone calls in detailed claim or policy notes. Handling ...
Senior Customer Service Representative
Cincinnati, OH · On-site
$18.50 - $25.50/hr
This claim support team assists in various methods, which includes phone claim intake, new loss set up, and numerous other complex tasks for 12 claim departments and other Corporate shared services ...
Senior Customer Service Representative
Cincinnati, OH · On-site
$18.50 - $25.50/hr
This claim support team assists in various methods, which includes phone claim intake, new loss set up, and numerous other complex tasks for 12 claim departments and other Corporate shared services ...
Position Summary Primary responsibility for all aspects of Office Administration & Claim intake for claims including but not limited to Auto, General Liability, Workers' Compensation and Property.
Position Summary Primary responsibility for all aspects of Office Administration & Claim intake for claims including but not limited to Auto, General Liability, Workers' Compensation and Property.
Senior Customer Service Representative
Cincinnati, OH · Hybrid
$18.50 - $25.50/hr
This claim support team assists in various methods, which includes phone claim intake, new loss set up, and numerous other complex tasks for 12 claim departments and other Corporate shared services ...
Senior Customer Service Representative
Cincinnati, OH · Hybrid
$18.50 - $25.50/hr
This claim support team assists in various methods, which includes phone claim intake, new loss set up, and numerous other complex tasks for 12 claim departments and other Corporate shared services ...
Oversee claim intake, ensuring accurate documentation and timely reporting to carriers and third-party administrators * Lead or coordinate investigations, gathering facts, statements, and supporting ...
Oversee claim intake, ensuring accurate documentation and timely reporting to carriers and third-party administrators * Lead or coordinate investigations, gathering facts, statements, and supporting ...
Claims Manager (multi-line)
Fort Lauderdale, FL · On-site +1
Oversee claim intake, ensuring accurate documentation and timely reporting to carriers and third-party administrators * Lead or coordinate investigations, gathering facts, statements, and supporting ...
Claims Manager (multi-line)
Fort Lauderdale, FL · On-site +1
Oversee claim intake, ensuring accurate documentation and timely reporting to carriers and third-party administrators * Lead or coordinate investigations, gathering facts, statements, and supporting ...
Claims Manager (multi-line)
Fort Lauderdale, FL · On-site +1
Oversee claim intake, ensuring accurate documentation and timely reporting to carriers and third-party administrators * Lead or coordinate investigations, gathering facts, statements, and supporting ...
Quick apply
Claims Manager (multi-line)
Fort Lauderdale, FL · On-site +1
Oversee claim intake, ensuring accurate documentation and timely reporting to carriers and third-party administrators * Lead or coordinate investigations, gathering facts, statements, and supporting ...
Intake Specialist
Middleburg, FL · Remote
$35K - $50K/yr
As an Intake Specialist, hours of work would be either 9am - 5pm or 12pm - 8pm eastern standard ... claim, and assist them in initiating the claim-building process. Your role will be crucial in ...
Quick apply
Intake Specialist
Middleburg, FL · Remote
$35K - $50K/yr
As an Intake Specialist, hours of work would be either 9am - 5pm or 12pm - 8pm eastern standard ... claim, and assist them in initiating the claim-building process. Your role will be crucial in ...
Claims Representative
Clive, IA · On-site
Answering phone calls in the claims phone queues, including risk management questions and claim reporting intake, and documenting all phone calls in detailed claim or policy notes. Handling ...
Claims Representative
Clive, IA · On-site
Answering phone calls in the claims phone queues, including risk management questions and claim reporting intake, and documenting all phone calls in detailed claim or policy notes. Handling ...
Client Liaison
Southfield, MI · Hybrid
Works on special projects and with work groups including claim intake, case management and quality review. ADDITIONAL FUNCTIONS and RESPONSIBILITIES * Performs other duties as assigned. * Supports ...
Client Liaison
Southfield, MI · Hybrid
Works on special projects and with work groups including claim intake, case management and quality review. ADDITIONAL FUNCTIONS and RESPONSIBILITIES * Performs other duties as assigned. * Supports ...
Position Summary Primary responsibility for all aspects of Office Administration & Claim intake for claims including but not limited to Auto, General Liability, Workers' Compensation and Property.
Position Summary Primary responsibility for all aspects of Office Administration & Claim intake for claims including but not limited to Auto, General Liability, Workers' Compensation and Property.
Position Summary Primary responsibility for all aspects of Office Administration & Claim intake for claims including but not limited to Auto, General Liability, Workers' Compensation and Property.
Position Summary Primary responsibility for all aspects of Office Administration & Claim intake for claims including but not limited to Auto, General Liability, Workers' Compensation and Property.
... claim intake and reporting. • Maintain knowledge of online rating and underwriting platforms across all coverage lines. • Participate in team meetings and contribute to service-related projects.
Quick apply
... claim intake and reporting. • Maintain knowledge of online rating and underwriting platforms across all coverage lines. • Participate in team meetings and contribute to service-related projects.
Client Liaison
Southfield, MI · Hybrid
Works on special projects and with work groups including claim intake, case management and quality review. ADDITIONAL FUNCTIONS and RESPONSIBILITIES * Performs other duties as assigned. * Supports ...
Client Liaison
Southfield, MI · Hybrid
Works on special projects and with work groups including claim intake, case management and quality review. ADDITIONAL FUNCTIONS and RESPONSIBILITIES * Performs other duties as assigned. * Supports ...
Claims Tester
Malvern, PA · On-site
Validate the entire flow from claim intake to payment and reporting. * Interface testing - Test integration points between systems * Design test case based on business rules, coverage policies, and ...
New
Quick apply
Claims Tester
Malvern, PA · On-site
Validate the entire flow from claim intake to payment and reporting. * Interface testing - Test integration points between systems * Design test case based on business rules, coverage policies, and ...
New
Claim Intake information
See salary details
$12.02 - $13.81
2% of jobs
$13.81 - $15.60
9% of jobs
$16.75 is the 25th percentile. Wages below this are outliers.
$15.60 - $17.40
21% of jobs
The median wage is $18.95 / hr.
$17.40 - $19.19
20% of jobs
$19.19 - $20.98
18% of jobs
$21.74 is the 75th percentile. Wages above this are outliers.
$20.98 - $22.77
11% of jobs
$22.77 - $24.56
9% of jobs
$24.56 - $26.35
3% of jobs
$26.35 - $28.15
3% of jobs
$28.15 - $29.94
2% of jobs
$29.94 - $31.73
1% of jobs
$12
$20
$31
How much do claim intake jobs pay per hour?
As of Jun 7, 2026, the average hourly pay for claim intake in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.
What is the difference between Claim Intake vs Claim Processor?
| Aspect | Claim Intake | Claim Processor |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may require insurance or healthcare certifications | High school diploma; insurance or healthcare knowledge beneficial |
| Work Environment | Office setting, often in insurance or healthcare companies | Office environment, handling claims processing tasks |
| Employer & Industry | Insurance companies, healthcare providers | Insurance firms, third-party administrators |
| Primary Responsibilities | Gathering initial claim information, verifying details, and entering data | Reviewing claims, verifying accuracy, and processing payments |
Claim Intake specialists focus on collecting and verifying initial claim information, while Claim Processors handle the detailed review and processing of claims. Both roles are essential in the insurance claims workflow but differ in their specific functions and responsibilities.
What are the key skills and qualifications needed to thrive as a Claim Intake Specialist, and why are they important?
To thrive as a Claim Intake Specialist, you need strong attention to detail, organizational skills, and familiarity with insurance processes, often supported by a high school diploma or equivalent. Experience with claims management software, data entry systems, and knowledge of regulatory guidelines is commonly required. Excellent communication, problem-solving, and customer service skills help you efficiently gather information and address client concerns. These abilities are essential for accurately processing claims, reducing errors, and ensuring timely service in a high-volume environment.
What are Claim Intake specialists?
Claim Intake specialists are professionals responsible for receiving, reviewing, and processing initial insurance claims submitted by clients or policyholders. They collect necessary information, verify details, and ensure that claims are entered accurately into the company's system. Their work is crucial for initiating the claims process, communicating with claimants, and often involves coordinating with other departments to gather additional documentation. Effective Claim Intake specialists help streamline the claims process and improve customer experience.
What are some common challenges faced in a Claim Intake role, and how can they be effectively managed?
A common challenge in a Claim Intake role is managing high call volumes and ensuring accurate data entry under tight deadlines. It’s important to balance efficiency with attention to detail, as mistakes can delay claim processing. Effective communication and active listening help in gathering all necessary information from claimants. Utilizing claim management systems and following structured workflows can greatly assist in managing workload and reducing errors. Team collaboration and regular training also play key roles in staying updated on procedures and improving overall performance.
More about Claim Intake jobs
What states have the most Claim Intake jobs? States with the most job openings for Claim Intake jobs include:
What job categories do people searching Claim Intake jobs look for? The top searched job categories for Claim Intake jobs are:
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 23 days ago
Job description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work
Fortune Best Workplaces in Financial Services & Insurance
Auto Claims Summer Learning ProgramPosition Summary
The Auto Claims Summer Learning Program will support the Customer Service Team by assisting with inbound and outbound call handling, claim intake, documentation, and general customer support. This role provides handson experience in a fastpaced auto claims environment, with a focus on communication, problemsolving, and administrative support.
The position is ideal for someone who is personable, organized, detailoriented, and interested in learning how customer service functions within an auto claims operation.
Key Responsibilities (Customer Service-Focused)
Customer Interaction
- Answer inbound calls from insureds, claimants, vendors, and partners with professionalism and empathy.
- Make outbound calls to obtain information, provide updates, or relay messages on behalf of adjusters.
- Gather and verify key details during calls (contact info, claim details, accident facts, vehicle information, etc.).
- Clearly communicate claim status, next steps, and company procedures when appropriate.
- Transfer calls to the correct team members or departments as needed.
Claim Intake & Documentation
- Assist with setting up new claims by entering first notice of loss (FNOL) information into the claims system.
- Update claim notes based on phone interactions and emails.
- Upload information to our system Vista.
- Maintain accuracy and clarity in all documentation to support the adjusters and management team.
Customer Experience & Problem Solving
- Help resolve routine questions related to claim process, timelines, rental information, and general policy guidance (within customer service scope).
- Provide reassurance and clear communication during customer situations.
Administrative & Workflow Support
- Enter and update data in the claims system with high attention to detail.
- Support team projects, audits, and process improvements.
- Assist during highvolume periods or storm events with call handling and documentation.
Skills & Qualifications
- Excellent verbal communication skills and comfortable speaking on the phone.
- Strong listening skills and an empathetic approach to customer interaction.
- High attention to detail and strong organizational abilities.
- Ability to work efficiently in a fast-paced environment and manage multiple tasks.
- Basic proficiency with Microsoft Office applications (Outlook, Word, Excel).
- Positive attitude, strong work ethic, and willingness to learn.
- Prior customer service experience is a plus but not required.
What the Intern Will Learn
- How a professional auto claims customer service team operates daily.
- Effective phone techniques for gathering information and communicating clearly.
- How to document calls and claim activity within claims software systems.
- How customer service supports the broader claims process and helps move files forward.
- Skills that can lead to future roles in customer service, claims, or other insurance operations.
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is 17.00. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
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Sedgwickis an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.