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Claim Intake Jobs (NOW HIRING)

Abbott

Claim Intake and Triage * Direct and manage the complete lifecycle of U.S. patient product liability claims where the claimant is not represented by counsel, encompassing claim intake, investigation ...

Abbott

Manager, Patient Claims

Plymouth, MN · On-site

Claim Intake and Triage * Direct and manage the complete lifecycle of U.S. patient product liability claims where the claimant is not represented by counsel, encompassing claim intake, investigation ...

Coalition, Inc.

Complex Claim Specialist, Cyber

WV · On-site +1

$140K/yr

Handle the intake of cyber events, including the coordination with breach counsel, forensic investigators and other vendors * Participate in after-hours claim intake and incident response ...

City National Bank

Payments Claim Specialist

Newark, DE · On-site

$22.27 - $33.43/hr

Perform quality checks of claims for accuracy and feedback for the claim intake team. * Performs additional duties as assigned. WHAT DO YOU NEED TO SUCCEED? Required Qualifications* * Bachelor ...

NCMIC

Claims Representative

Clive, IA · On-site

Answering phone calls in the claims phone queues, including risk management questions and claim reporting intake, and documenting all phone calls in detailed claim or policy notes. Handling ...

Vacatia

Claims Manager (multi-line)

Fort Lauderdale, FL · On-site +1

Oversee claim intake, ensuring accurate documentation and timely reporting to carriers and third-party administrators * Lead or coordinate investigations, gathering facts, statements, and supporting ...

NCMIC

Claims Representative

Clive, IA

Answering phone calls in the claims phone queues, including risk management questions and claim reporting intake, and documenting all phone calls in detailed claim or policy notes. Handling ...

York Risk Services

Client Liaison

Southfield, MI · Hybrid

Works on special projects and with work groups including claim intake, case management and quality review. ADDITIONAL FUNCTIONS and RESPONSIBILITIES * Performs other duties as assigned. * Supports ...

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Claim Intake information

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How much do claim intake jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for claim intake in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What is the difference between Claim Intake vs Claim Processor?

AspectClaim IntakeClaim Processor
CredentialsHigh school diploma or equivalent; some roles may require insurance or healthcare certificationsHigh school diploma; insurance or healthcare knowledge beneficial
Work EnvironmentOffice setting, often in insurance or healthcare companiesOffice environment, handling claims processing tasks
Employer & IndustryInsurance companies, healthcare providersInsurance firms, third-party administrators
Primary ResponsibilitiesGathering initial claim information, verifying details, and entering dataReviewing claims, verifying accuracy, and processing payments

Claim Intake specialists focus on collecting and verifying initial claim information, while Claim Processors handle the detailed review and processing of claims. Both roles are essential in the insurance claims workflow but differ in their specific functions and responsibilities.

What are the key skills and qualifications needed to thrive as a Claim Intake Specialist, and why are they important?

To thrive as a Claim Intake Specialist, you need strong attention to detail, organizational skills, and familiarity with insurance processes, often supported by a high school diploma or equivalent. Experience with claims management software, data entry systems, and knowledge of regulatory guidelines is commonly required. Excellent communication, problem-solving, and customer service skills help you efficiently gather information and address client concerns. These abilities are essential for accurately processing claims, reducing errors, and ensuring timely service in a high-volume environment.

What are Claim Intake specialists?

Claim Intake specialists are professionals responsible for receiving, reviewing, and processing initial insurance claims submitted by clients or policyholders. They collect necessary information, verify details, and ensure that claims are entered accurately into the company's system. Their work is crucial for initiating the claims process, communicating with claimants, and often involves coordinating with other departments to gather additional documentation. Effective Claim Intake specialists help streamline the claims process and improve customer experience.

What are some common challenges faced in a Claim Intake role, and how can they be effectively managed?

A common challenge in a Claim Intake role is managing high call volumes and ensuring accurate data entry under tight deadlines. It’s important to balance efficiency with attention to detail, as mistakes can delay claim processing. Effective communication and active listening help in gathering all necessary information from claimants. Utilizing claim management systems and following structured workflows can greatly assist in managing workload and reducing errors. Team collaboration and regular training also play key roles in staying updated on procedures and improving overall performance.
More about Claim Intake jobs
What states have the most Claim Intake jobs? States with the most job openings for Claim Intake jobs include:
What job categories do people searching Claim Intake jobs look for? The top searched job categories for Claim Intake jobs are:
Claim Intake jobs near you
Infographic showing various Claim Intake job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 89% In-person, and 11% Hybrid job distribution, with an average salary of $43,288 per year, or $20.8 per hour.

Manager, Patient Claims

Abbott

Full-time

Medical, Retirement

Posted 12 days ago

Abbott rating

7.9

Company rating: 7.9 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

151st of 521 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life.You'llalso have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Employees can qualify forfree medical coverage in ourHealth Investment Plan (HIP) PPOmedical plan in the next calendar year.
  • An excellent retirement savings plan with a high employer contribution
  • Tuition reimbursement, theFreedom 2 Savestudent debt program, andFreeUeducation benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized asa great placeto work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Abbott is seeking an experienced professional to manage patient claims related to its Medical Device businesses. This role leads day-to-day claim adjudication, drives compliant, consistent claim resolution, and plays a critical role in protecting Abbott's legal, regulatory, financial, and reputational interests.

This position works out of our Sylmar, CA; Minneapolis, MN; or Austin, TX corporate office.

WhatYou'llWork On

The Manager performs the following responsibilities with general direction from Legal leadership:

Claim Intake and Triage

  • Direct and manage the complete lifecycle of U.S. patient product liability claims where the claimant is not represented by counsel, encompassing claim intake, investigation, evaluation, negotiation, and resolution.
  • Communicate with claimants on claim intake, provide updates, request necessary consents and documents, and deliver decisions while maintaining a professional and empathetic tone.
  • Ensure proper escalation of matters presenting regulatory, litigation, or safety risk.

Investigation and Evaluation

  • Execute comprehensive investigations of medical records, operative notes, product history, complaint data, field reports, and physician/hospital information to determine causation, product involvement, and claim valuation.
  • Assess potential exposure and develop recommendations aligned with established precedent and organizational risk tolerance.

Claim Resolution

  • Manage timelines, resources, and cross-functional workflows to ensure timely resolution, regulatory compliance, and alignment with organizational objectives.
  • Negotiate settlements within designated authority levels; escalate novel, complex, or high-exposure matters to Legal leadership for strategic guidance.
  • Deliver claim decisions in a professional and empathetic manner.

Compliance, Governance, and Risk Management

  • Ensure full compliance with FDA regulations, U.S. privacy/HIPAA requirements, anti-kickback statutes, and Abbott's complaint reporting processes.
  • Oversee CMS Medicare Secondary Payer Section 111 reporting for all applicable patient settlements, ensuring complete, timely, and accurate Responsible Reporting Entity submissions.
  • Maintain accurate, comprehensive, and audit-ready case files, settlement documentation, correspondence, and system records.

Cross-Functional Leadership and Continuous Improvement

  • Lead or contribute to medical device legal team projects, including but not limited to, process improvement initiatives, system implementations, policy development, and special investigations requiring coordination across multiple stakeholders.
  • Influence commercial teams through consultative engagement to ensure proper escalation protocols and compliant patient interactions.
  • Contribute to tactical planning and execution for high-volume claim periods, advisories/recalls, and patient communications initiatives.
  • Analyze industry and Abbott-specific claims to identify patterns and trends; recommend data-driven process enhancements and risk mitigation strategies and train stakeholders on best practices.

Position Requirements

  • Ability to evaluate complex product claims and determine reasonable settlements.
  • Ability to exercise sound judgment in ambiguous or highrisk situations, including determining when matters require immediate Legal, Regulatory, Quality, or Compliance escalation.
  • Ability to communicate effectively and empathetically with patients (over the phone or through written correspondence), including in highemotion or adversarial situations, while maintaining appropriate legal and regulatory boundaries.
  • Knowledge of US privacy laws, anti-kickback, and medical device reporting.
  • Demonstrated ability to work in fast-paced, matrixed environment
  • Excellent verbal and written communication skills.
  • Strong organizational skills with attention to detail.

Minimum Required Qualifications

  • Bachelor's Degree
  • 5+ years product liability claims, medical device legal operations, insurance claims, risk management, or a closely related regulated environment.
  • Experience evaluating and resolving medical, technical, or regulatory claims or issues.

Preferred Qualifications

  • Experience in medical devices, pharmaceuticals, or other FDA-regulated industries
  • Paralegal Certification, preferred
  • Strong investigative skills, including medical record review
  • Experience in CMS Section 111 reporting
  • Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:www.abbottbenefits.com
  • Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
  • Connect with us atwww.abbott.com, on Facebook atwww.facebook.com/Abbott, and on Twitter @AbbottNews.

The base pay for this position is

$129,300.00 - $258,700.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:Operations & Business SupportDIVISION:GENC General CounselLOCATION:United States > Minnesota > Plymouth : 5050 Nathan Lane NADDITIONAL LOCATIONS:United States > Austin : 8701 Bee Caves Rd, United States > Sylmar : 15900 Valley View CourtWORK SHIFT:StandardTRAVEL:Yes, 5 % of the TimeMEDICAL SURVEILLANCE:Not ApplicableSIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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