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Claim Intake Jobs (NOW HIRING)

Amaro Law Firm

Intake Onboarding Specialist

Houston, TX

$17 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

File 1st and 3rd Party claims once the Intake Specialist provides insurance info; update Filevine with claim numbers and adjuster contacts. * Draft and send Letters of Representation to all relevant ...

Amaro Law Firm

Intake Onboarding Specialist

Houston, TX · On-site

$17 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

File 1st and 3rd Party claims once the Intake Specialist provides insurance info; update Filevine with claim numbers and adjuster contacts. * Draft and send Letters of Representation to all relevant ...

Amaro Law Firm

Intake Onboarding Specialist

Houston, TX · On-site

$17 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

File 1st and 3rd Party claims once the Intake Specialist provides insurance info; update Filevine with claim numbers and adjuster contacts. * Draft and send Letters of Representation to all relevant ...

Amaro Law Firm

Intake Onboarding Specialist

Houston, TX · On-site

$17 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

File 1st and 3rd Party claims once the Intake Specialist provides insurance info; update Filevine with claim numbers and adjuster contacts. * Draft and send Letters of Representation to all relevant ...

Broughton Partners

Intake Specialist I

Savannah, GA

$16.50 - $22/hr

Our Intake Specialists will determine if the people calling in have a valid legal claim, answer their questions, and take the time to explain the documents they'll need to sign to secure ...

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Claim Intake information

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How much do claim intake jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for claim intake in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What is the difference between Claim Intake vs Claim Processor?

AspectClaim IntakeClaim Processor
CredentialsHigh school diploma or equivalent; some roles may require insurance or healthcare certificationsHigh school diploma; insurance or healthcare knowledge beneficial
Work EnvironmentOffice setting, often in insurance or healthcare companiesOffice environment, handling claims processing tasks
Employer & IndustryInsurance companies, healthcare providersInsurance firms, third-party administrators
Primary ResponsibilitiesGathering initial claim information, verifying details, and entering dataReviewing claims, verifying accuracy, and processing payments

Claim Intake specialists focus on collecting and verifying initial claim information, while Claim Processors handle the detailed review and processing of claims. Both roles are essential in the insurance claims workflow but differ in their specific functions and responsibilities.

What are the key skills and qualifications needed to thrive as a claim intake specialist?

To thrive as a Claim Intake Specialist, you need strong attention to detail, organizational skills, and familiarity with insurance processes, often supported by a high school diploma or equivalent. Experience with claims management software, data entry systems, and knowledge of regulatory guidelines is commonly required. Excellent communication, problem-solving, and customer service skills help you efficiently gather information and address client concerns. These abilities are essential for accurately processing claims, reducing errors, and ensuring timely service in a high-volume environment.

What is a claim intake specialist?

Claim Intake specialists are professionals responsible for receiving, reviewing, and processing initial insurance claims submitted by clients or policyholders. They collect necessary information, verify details, and ensure that claims are entered accurately into the company's system. Their work is crucial for initiating the claims process, communicating with claimants, and often involves coordinating with other departments to gather additional documentation. Effective Claim Intake specialists help streamline the claims process and improve customer experience.

What are some common challenges faced in a claim intake role, and how can they be effectively managed?

A common challenge in a Claim Intake role is managing high call volumes and ensuring accurate data entry under tight deadlines. It’s important to balance efficiency with attention to detail, as mistakes can delay claim processing. Effective communication and active listening help in gathering all necessary information from claimants. Utilizing claim management systems and following structured workflows can greatly assist in managing workload and reducing errors. Team collaboration and regular training also play key roles in staying updated on procedures and improving overall performance.
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What job categories do people searching Claim Intake jobs look for?

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Claim Intake jobs near you
Infographic showing various Claim Intake job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 13% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $43,288 per year, or $20.8 per hour.

Construction Damage Cliams Specialist

Surf Internet

Elkhart, IN • On-site

$27 - $31/hr

Other

Posted 13 hours ago

Posted today

Surf Internet rating

7.8

Company rating: 7.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

36th of 98 rated telecommunications companies

Job description

Overview
The Construction Damage Claims Specialist is an individual contributor role responsible for coordinating construction-related damage claims from intake through resolution. This position serves as the primary point of accountability for claim intake, investigation, documentation, and recommended resolution involving municipalities, customers, residents, utility providers, and contractors.
This role requires a strong operational understanding of fiber construction and hands-on expertise with Site Tracker and Vetro to validate work activity, assess responsibility, and support accurate documentation. The specialist will partner cross-functionally with Legal, Construction, Finance, and Accounting to support cost recovery, including approved retainage deductions, and promote timely, consistent claim resolution.
Reports To: Vice President of OSP Engineering and Construction
Department: OSP Construction
Job Status: Non-Exempt
Responsibilities:
Claims Management
  • Coordinate the full lifecycle of construction-related damage claims from intake through final resolution
  • Serve as the primary point of coordination for claim-related activity across markets
  • Track and manage all claims in Site Tracker, Vetro, the Damage Tracker, and any other designated system of record, coordinating with Legal as needed to preserve supporting records, support risk assessment, and confirm escalation requirements
  • Ensure all claims are documented, updated, and closed in alignment with defined timelines and processes
  • Maintain a complete claim file for each matter, including intake details, photos, investigation notes, contractor responses, communications, invoices, releases, insurance information, and final resolution

Investigation and Analysis
  • Review Site Tracker and Vetro to validate construction activity, timing, and contractor involvement
  • Confirm whether work was performed in the impacted area during the reported timeframe
  • Review pre-construction and post-construction photos where available
  • Analyze documentation, field reports, and construction records to assess responsibility and support recommended action
  • Partner with Construction Managers, Inspectors, and field teams to gather supporting information
  • Coordinate with the field team member closest to the facts before recommending final resolution or recovery action

Stakeholder Communication and Coordination
  • Interface directly with municipalities, customers, residents, utility providers, and contractors regarding claims
  • Provide timely updates and responses to inquiries in a professional, relationship-focused manner
  • Coordinate with general contractors to request documentation, responses, and dispute resolution
  • Maintain strong working relationships with external stakeholders to support community trust

Claims Determination and Resolution
  • Evaluate responsibility based on available documentation and recommend resolution, escalation, or recovery action in accordance with defined escalation protocols
  • Document findings with clear supporting evidence and rationale
  • Ensure timely resolution and closure of all claims
  • Escalate complex, high-risk, disputed, high-dollar, municipal, media-sensitive, litigation-related, or insurance coverage matters to Legal and leadership in accordance with defined escalation protocols

Financial Coordination and Recovery
  • Partner with Legal, Finance, and Accounting to support recovery of damages
  • Coordinate with Legal, insurance carriers, brokers, and contractor insurers on claims, tenders, subrogation, settlement documentation, and recovery efforts
  • Track potential retainage deductions and coordinate approved deductions in alignment with company policy and process
  • Maintain current certificates of insurance for contractors and follow up on expired or missing certificates
  • Ensure all documentation required for cost recovery is complete, accurate, and audit-ready

Reporting and Continuous Improvement
  • Maintain accurate reporting on claims volume, status, aging, and resolution timelines
  • Identify trends or recurring issues and provide recommendations to reduce future damages
  • Support development and standardization of damage claims processes and workflows
  • Ensure compliance with internal policies, contractual obligations, and municipal requirements

Qualifications
Required
  • 3-5+ years of experience in fiber construction, OSP operations, or telecommunications infrastructure
  • Strong understanding of fiber construction methods (underground, aerial, restoration practices)
  • Experience reviewing construction documentation, field reports, and photo evidence
  • Strong working knowledge of contractor workflows and municipal construction environments
  • Excellent organizational, analytical, and documentation skills
  • Strong communication skills with the ability to manage sensitive external interactions

Preferred
  • Experience handling construction damage claims, incident management, or compliance-related roles
  • Demonstrated experience working in Site Tracker and Vetro
  • Familiarity with construction contracts, liability determination, and dispute management
  • Experience with retainage processes and contractor cost recovery workflows
  • Experience coordinating insurance claims, subrogation demands, releases, W-9s, settlements, or contractor certificates of insurance
  • Background working with municipalities, utilities, or right-of-way regulations

Key Compentencies
  • Ownership and Accountability: Takes ownership of claim tracking, documentation, follow-up, and recommended next steps
  • Analytical Judgment: Applies sound judgment to evaluate documentation, assess responsibility, and recommend appropriate action
  • Attention to Detail: Ensures accuracy and completeness in all documentation and analysis
  • Communication: Manages internal and external interactions with professionalism and clarity
  • Process Discipline: Adheres to structured workflows, defined escalation protocols, and consistent practices across markets

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