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Complex Claims Director Jobs (NOW HIRING)

AIG

Complex Claims Director

Atlanta, GA

Join us as a Complex Claims Director to grow your experience in Claims. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical ...

AIG

Complex Claims Director, Excess

Chicago, IL · On-site

$105K - $135K/yr

Join us as a Complex Claims Director to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Excess Casualty ...

AIG

Complex Claims Director, Excess

Boston, MA · On-site

$105K - $135K/yr

Join us as a Complex Claims Director to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Excess Casualty ...

AIG

Complex Claims Director, Excess

Scottsdale, AZ · On-site

$105K - $135K/yr

Join us as a Complex Claims Director to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Excess Casualty ...

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$83.5K

$126.9K

$178K

How much do complex claims director jobs pay per year?

As of Jun 7, 2026, the average yearly pay for complex claims director in the United States is $126,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,500.00 and $141,000.00 per year, depending on experience, location, and employer.

What is the difference between Complex Claims Director vs Claims Manager?

AspectComplex Claims DirectorClaims Manager
CredentialsTypically requires a professional insurance certification (e.g., CPCU, ARM) and extensive industry experienceOften requires relevant insurance licenses and several years of claims handling experience
Work EnvironmentStrategic leadership in large insurance companies or third-party administrators, overseeing complex claimsDay-to-day claims processing and team supervision within insurance companies or agencies
Employer & Industry UsageCommonly found in large insurers, TPA firms, and corporate risk managementWidely used across insurance carriers, agencies, and claims departments

The Complex Claims Director focuses on managing and overseeing complex, high-value claims and strategic claims operations, often at a senior level. In contrast, Claims Managers handle daily claims processing, team supervision, and operational tasks. Both roles require industry-specific credentials, but the Director position emphasizes strategic oversight of complex cases.

How does a Complex Claims Director typically collaborate with legal teams and other departments during high-stakes claims investigations?

As a Complex Claims Director, collaboration with legal teams and other departments such as underwriting, risk management, and compliance is a central part of the role. Directors often lead cross-functional meetings to share critical case updates, discuss strategies for claim resolution, and ensure all regulatory and contractual requirements are met. Effective communication and coordination are essential, as these cases may involve litigation, negotiations, and extensive documentation. Building strong relationships across departments helps streamline the process and achieve the best possible outcomes for both the client and the organization.

What are the key skills and qualifications needed to thrive as a Complex Claims Director, and why are they important?

To thrive as a Complex Claims Director, you need deep expertise in insurance claims management, strong analytical abilities, and a relevant bachelor's degree or higher, often with industry certifications such as CPCU or AIC. Familiarity with claims management systems, regulatory compliance tools, and advanced reporting software is typically required. Exceptional leadership, negotiation, and decision-making skills help you manage teams and resolve high-stakes claims efficiently. These competencies are crucial for ensuring accurate claim resolution, minimizing risk, and maintaining client trust in complex insurance environments.

What are Complex Claims Directors?

Complex Claims Directors are senior insurance professionals responsible for overseeing the management and resolution of intricate insurance claims, often involving large financial exposures, multiple parties, or complex legal issues. They lead a team of claims specialists, coordinate with legal counsel, and ensure that claims are handled efficiently and in compliance with company policies and regulations. Their expertise helps organizations mitigate risk and ensure fair outcomes for all parties involved.
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Complex Claims Director jobs near you
Complex Claims Director

Complex Claims Director

American International Group, Inc.

Atlanta, GA • On-site

Full-time

Posted 6 days ago

AIG rating

8.4

Company rating: 8.4 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

102nd of 260 rated insurance

Job description

Join us as a Complex Claims Director to grow your experience in Claims.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
How you will create an impact
Are you interested in handling some of the largest and most complex claims in the industry? Your deep technical claims expertise will be put to the test in the investigation, evaluation and disposition of new and existing 3rd party property and casualty claims. These multimillion-dollar claims include multi-vehicle auto accidents, plant explosions, class action injury claims, catastrophic product liability claims. You will be required to review coverage under Excess Commercial General liability and auto policies, participate in the investigation of the claim and control litigation strategy. The adjuster will be required to direct the litigation, attend mediations and trials, assess liability and damages, and recommend reserves. It will be necessary for the adjuster to present the large value cases to senior management. The adjuster will need excellent customer service skills in communicating with insureds, brokers, attorneys, and claimants. Only the most highly skilled negotiators will succeed in resolving these claims in the toughest venues against the most elite plaintiff attorneys.
  • Determining the scope and extent of available coverage.
  • The investigation, evaluation and disposition of new and existing 3rd party property and casualty claims.
  • Preparation and execution of investigation strategies which identify critical issues effecting liability, causation and damages and assessment of risk transfer and contribution opportunities.
  • Clear and concise communication and contact with internal and external customers, including insureds, brokers, and underwriters, to provide guidance and manage expectations.
  • Proper documentation of exposure evaluation and resolution strategy.
  • Presentation to senior management of claim disposition recommendations.
  • Obtain the appropriate authority to independently negotiate multimillion-dollar claims with the top plaintiff attorneys nationwide. Document evaluation, thought process, and strategy. Utilize ADR as appropriate and necessary.
  • Effectively strategize and budget litigation of each claim through discussions with counsel, vendors, and insureds. Establish with defense and coverage counsel clear ground rules to maintain financial control of budget and expenses.

What you'll need to succeed
  • 5+ years of Commercial/Industry claims experience preferred
  • Excellent communication skills (verbal/written) and strong negotiation skills
  • Advanced experience and capabilities in litigation claims management including ADR and mediation process
  • Experience attending and controlling cases- pre-suit, litigated and post trial- at mediations, settlement conferences, etc.
  • Property and Casualty licenses required, must be obtained within 6 months.
  • Motivated individuals who are interested in the potential for an upwardly mobile career path.

Ready to take your career to the next level? We would love to hear from you.
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area:
CL - Claims

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About AIG

Sourced by ZipRecruiter

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1919

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