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Amazon Claims Jobs in Michigan (NOW HIRING)

Ensure commercial performance: manage project P&L, change orders, claims and supplier performance ... Nicetohave: * Prior experience with Amazon or large ecommerce/3PL customers. * Background in ...

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Ensure commercial performance: manage project P&L, change orders, claims and supplier performance ... Nicetohave: * Prior experience with Amazon or large ecommerce/3PL customers. * Background in ...

New

Amazon Claims information

See Michigan salary details

$11

$20

$37

How much do amazon claims jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for amazon claims in Michigan is $20.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $22.40 per hour, depending on experience, location, and employer.

What are the most common challenges faced by an Amazon Claims specialist and how are they addressed?

Amazon Claims specialists often encounter challenges such as handling a high volume of claims, navigating complex case documentation, and mediating disputes between buyers and sellers. To address these, specialists rely on well-defined procedures, robust internal resources, and support from cross-functional teams such as customer service and logistics. Staying organized and up to date with Amazon’s policies is crucial for efficiently managing multiple cases. Ongoing training and collaboration with experienced colleagues also help team members navigate difficult scenarios and ensure claims are processed accurately and fairly.

What are the key skills and qualifications needed to thrive in the Amazon Claims position, and why are they important?

To excel as an Amazon Claims specialist, you need a solid understanding of claims management, attention to detail, and the ability to analyze and resolve disputes, ideally supported by experience in customer service or logistics. Familiarity with Amazon's internal claims systems, case management tools, and CRM software is often required. Strong communication, problem-solving abilities, and the capacity to remain calm under pressure are valuable soft skills in this role. These competencies enable you to conduct thorough investigations, provide excellent support, and efficiently resolve claims in a fast-paced e-commerce environment.

What is an Amazon Claims job?

An Amazon Claims job involves handling and processing claims related to lost, damaged, or incorrect shipments. Employees in this role investigate claims, communicate with customers and sellers, and ensure proper resolutions in line with Amazon's policies. They may also work with logistics teams to track shipments and verify claims. This role requires attention to detail, problem-solving skills, and knowledge of Amazon’s claims procedures.

What are popular job titles related to Amazon Claims jobs in Michigan? For Amazon Claims jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Amazon Claims jobs in Michigan look for? The top searched job categories for Amazon Claims jobs in Michigan are:
Infographic showing various Amazon Claims job openings in Michigan as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $42,608 per year, or $20.5 per hour.

Director, Project Management

Kiongroup

Grand Rapids, MI • On-site

$180K - $210K/yr

Full-time

Posted 2 days ago

New


Job description

Senior leader responsible for end-to-end delivery of complex MHE projects, driving schedule, cost, quality, safety and customer satisfaction across multiple concurrent programs.We offer:
What we offer:
  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $180,000 - $210,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

Core responsibilities:

  • Own program delivery: lead planning, resourcing, budgeting, scheduling and execution for multiple, highcomplexity projects.
  • Build and run repeatable execution models, playbooks and governance to standardize delivery and capture lessons learned.
  • Lead and coach project managers, site leads and crossfunctional execution teams; set objectives, KPIs and career development.
  • Ensure commercial performance: manage project P&L, change orders, claims and supplier performance.
  • Risk & issue management: identify, mitigate and escalate critical risks; drive timely recovery plans.
  • Stakeholder management: act as primary interface to customers, senior leadership and major suppliers; provide clear, timely reporting.
  • Drive safety & quality: enforce safety, compliance and quality standards across sites.
  • Continuous improvement: lead postproject reviews and apply learning curve gains to reduce engineering and PM effort on followons.
  • Resource & supplier strategy: optimize internal and external capacity, prequalify vendors and secure critical longlead items.

Required qualifications & experience:

  • Bachelor's degree in Engineering, Construction Management, Business or related field (Master's preferred).
  • 10+ years of project delivery experience, including 5+ years in a senior project leadership role.
  • Proven track record delivering complex, multisite industrial projects (material handling equipment/automation experience strongly preferred).
  • Demonstrable experience managing multimillion dollar project portfolios and supplier networks.
  • Strong financial acumen with experience owning project P&L and commercial negotiations.
  • Certifications preferred: PMP, MBA

Key competencies & skills:

  • Strategic leadership and peoplemanagement skills.
  • Excellent stakeholder, negotiation and escalation management.
  • Strong planning, scheduling and earnedvalue familiarity (MS Project, Primavera or equivalent).
  • Datadriven decision making; uses KPIs and dashboards for performance management.
  • Excellent communication and presentation skills; comfortable at executive and customer forums.
  • Willingness to travel frequently to sites.

KPIs / success measures:

  • Ontime delivery rate (projects completed to committed ROS).
  • Budget performance (% projects within +/- target).
  • Customer satisfaction / NPS for delivered sites.
  • Safety performance (TRIR / recordable incidents).
  • Change order rate and schedule growth (%).
  • Reduction in engineering and PM hours on followon sites (learning curve gains).
  • Supplier delivery reliability (OTD for longlead items).

Reporting & scope:

  • Reports to Sr. Director of Project Execution
  • Directs a team of project managers and site leads; dotted relationships with engineering, procurement, manufacturing and service functions.
  • Responsible for a regional or global portfolio depending on company scale.

Nicetohave:

  • Prior experience with Amazon or large ecommerce/3PL customers.
  • Background in automation, controls and systems integration.
  • Change management / transformation experience.