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Amazon Claims Jobs in Michigan (NOW HIRING)

... claims, enhanced content, search optimization, and overall digital product presentation. * Manage and support Peterson Farms' ecommerce and marketplace channels, including Amazon Seller, Shopify, and ...

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How much do amazon claims jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for amazon claims in Michigan is $20.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $22.40 per hour, depending on experience, location, and employer.

What is an Amazon Claims job?

An Amazon Claims job involves handling and processing claims related to lost, damaged, or incorrect shipments. Employees in this role investigate claims, communicate with customers and sellers, and ensure proper resolutions in line with Amazon's policies. They may also work with logistics teams to track shipments and verify claims. This role requires attention to detail, problem-solving skills, and knowledge of Amazon’s claims procedures.

What are the most common challenges faced by an Amazon Claims specialist and how are they addressed?

Amazon Claims specialists often encounter challenges such as handling a high volume of claims, navigating complex case documentation, and mediating disputes between buyers and sellers. To address these, specialists rely on well-defined procedures, robust internal resources, and support from cross-functional teams such as customer service and logistics. Staying organized and up to date with Amazon’s policies is crucial for efficiently managing multiple cases. Ongoing training and collaboration with experienced colleagues also help team members navigate difficult scenarios and ensure claims are processed accurately and fairly.

What are the key skills and qualifications needed to thrive in the Amazon Claims position, and why are they important?

To excel as an Amazon Claims specialist, you need a solid understanding of claims management, attention to detail, and the ability to analyze and resolve disputes, ideally supported by experience in customer service or logistics. Familiarity with Amazon's internal claims systems, case management tools, and CRM software is often required. Strong communication, problem-solving abilities, and the capacity to remain calm under pressure are valuable soft skills in this role. These competencies enable you to conduct thorough investigations, provide excellent support, and efficiently resolve claims in a fast-paced e-commerce environment.

What are popular job titles related to Amazon Claims jobs in Michigan?

For Amazon Claims jobs in Michigan, the most frequently searched job titles are:

Infographic showing various Amazon Claims job openings in Michigan as of August 2026, with employment types broken down into 1% Internship, 81% Full Time, 12% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $42,608 per year, or $20.5 per hour.

Digital Commerce & Product Data Manager

Peterson Farms Inc

Hart, MI • On-site

$90 - $120/hr

Other

Posted 8 days ago


Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Digital Commerce & Product Data Manager

Management Hart, MI, US

2 days ago Requisition ID: 1308

To lead the development, governance, syndication, and optimization of product information across our growing portfolio of companies, brands, customers, and digital commerce channels.

This position will serve as the business owner of Peterson Farms' Product Information Management (PIM) ecosystem, including Salsify, and will lead efforts to establish consistent, accurate, complete, and customer-ready product information across retail, food service, ecommerce, and digital channels.

The Manager will work cross-functionally with Marketing, Sales, Regulatory, Quality, and other internal data owners to develop scalable product content processes and governance standards. The role will also support the continued growth of Peterson Farms' digital commerce capabilities, including product detail page optimization, retailer digital shelf content, Amazon Seller, Shopify, marketplaces, and other emerging ecommerce opportunities.

The ideal candidate combines strong product data and systems capabilities with an understanding of ecommerce, digital merchandising, customer requirements, and consumer experience.

KEY RESPONSIBILITIES
  • Serve as the business owner of Peterson Farms' PIM ecosystem, including Salsify, leading implementation, adoption, administration, optimization, and ongoing development of the platform across the organization.
  • Establish and maintain product information governance and standards, including data ownership, attributes, taxonomies, workflows, validation requirements, approval processes, and product lifecycle procedures.
  • Coordinate product data and digital asset collection across internal teams, partnering with Marketing, Regulatory, Quality, R&D, Operations, IT, Sales, and other data owners to ensure information is accurate, complete, current, and customer ready.
  • Manage GDSN and product content syndication across retail, foodservice, distributor, ecommerce, and other customer channels, including mapping products and attributes to customer-specific requirements, publication, validation, troubleshooting, and ongoing maintenance of customer product assortments.
  • Lead digital shelf and product detail page optimization, establishing best practices for product titles, descriptions, images, attributes, claims, enhanced content, search optimization, and overall digital product presentation.
  • Manage and support Peterson Farms' ecommerce and marketplace channels, including Amazon Seller, Shopify, and future platforms, coordinating product listings, content, account activities, fulfillment partners, agencies, and other operational requirements.
  • Monitor product content and ecommerce performance, developing KPIs and reporting around data completeness, syndication, digital shelf quality, ecommerce performance, and opportunities for improvement.
  • Partner with Sales, Marketing, IT, and customer-facing teams to support product setup, customer data requests, system integrations, digital commerce initiatives, and evolving retailer and distributor requirements.
  • Develop documentation, training, and standard operating procedures for PIM, product content, syndication, data governance, and digital commerce processes, building organizational knowledge and accountability across data owners and users.
  • Identify and lead opportunities to improve Peterson Farms' digital commerce and product content capabilities, including process automation, system integration, new marketplaces, emerging technologies, and strategies that improve efficiency, data quality, product discoverability, and digital customer and consumer experience.
QUALIFICATIONS Education
  • Bachelor’s degree in marketing, Ecommerce, Business, Information Systems, Data Management, Communications, or related field preferred.
Work Experience
  • 4–7 years of experience in ecommerce, product information management, digital commerce, product content, digital merchandising, data syndication, or related fields.
  • Experience with PIM platforms is strongly preferred; Salsify experience is highly desirable.
  • Experience with GDSN, data pools, retailer product content platforms, or product data syndication strongly preferred.
  • Experience mapping product data and attributes to customer-specific schemas, requirements, taxonomies, or channel specifications.
  • Experience creating formulas, expressions, or custom code within PIM, syndication, or data-management platforms to transform and map internal product attributes to customer-specific requirements strongly preferred.
  • CPG, food and beverage, retail, manufacturing, or similarly complex product experience preferred.
  • Experience with Amazon Seller, Shopify, retailer ecommerce platforms, marketplaces, or digital shelf tools beneficial.
Skills and Knowledge
  • Strong understanding of ecommerce product detail pages and digital product content best practices.
  • Strong analytical and problem-solving skills with the ability to work with complex product datasets and systems.
  • Advanced organizational skills and attention to detail.
  • Ability to translate technical product data concepts into understandable business processes.
  • Strong cross-functional communication and project management skills.
  • Ability to work independently, establish priorities, and take ownership of an evolving business capability.
  • Proficiency with Microsoft Excel and data management tools required.
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