ZipRecruiter

Log In

1

Amazon Claims Jobs (NOW HIRING)

Amazon

Corporate Counsel, Treasury & Risk

Seattle, WA · On-site

Amazon is seeking a Corporate Counsel to support its Treasury and Risk Management operations. You ... Management & Claims (GRMC) on insurance programs, claims arrangements, and captive insurance ...

Kitsch LLC

Amazon Compliance Specialist

Los Angeles, CA · On-site +1

Monitor and maintain compliance with all Amazon US product listing policies, including restricted products, category-specific requirements, and claims validation. * Own the relationship with Amazon ...

next page

Showing results 1-20

All JobsAmazon Claims Jobs

Amazon Claims information

See salary details

$12

$23

$43

How much do amazon claims jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for amazon claims in the United States is $23.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.72 per hour, depending on experience, location, and employer.

What are the most common challenges faced by an Amazon Claims specialist and how are they addressed?

Amazon Claims specialists often encounter challenges such as handling a high volume of claims, navigating complex case documentation, and mediating disputes between buyers and sellers. To address these, specialists rely on well-defined procedures, robust internal resources, and support from cross-functional teams such as customer service and logistics. Staying organized and up to date with Amazon’s policies is crucial for efficiently managing multiple cases. Ongoing training and collaboration with experienced colleagues also help team members navigate difficult scenarios and ensure claims are processed accurately and fairly.

What are the key skills and qualifications needed to thrive in the Amazon Claims position, and why are they important?

To excel as an Amazon Claims specialist, you need a solid understanding of claims management, attention to detail, and the ability to analyze and resolve disputes, ideally supported by experience in customer service or logistics. Familiarity with Amazon's internal claims systems, case management tools, and CRM software is often required. Strong communication, problem-solving abilities, and the capacity to remain calm under pressure are valuable soft skills in this role. These competencies enable you to conduct thorough investigations, provide excellent support, and efficiently resolve claims in a fast-paced e-commerce environment.

What is an Amazon Claims job?

An Amazon Claims job involves handling and processing claims related to lost, damaged, or incorrect shipments. Employees in this role investigate claims, communicate with customers and sellers, and ensure proper resolutions in line with Amazon's policies. They may also work with logistics teams to track shipments and verify claims. This role requires attention to detail, problem-solving skills, and knowledge of Amazon’s claims procedures.

More about Amazon Claims jobs
What cities are hiring for Amazon Claims jobs? Cities with the most Amazon Claims job openings:
What states have the most Amazon Claims jobs? States with the most job openings for Amazon Claims jobs include:
What job categories do people searching Amazon Claims jobs look for? The top searched job categories for Amazon Claims jobs are:
Amazon Claims jobs near you
Infographic showing various Amazon Claims job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, 7% Part Time, and 1% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $48,885 per year, or $23.5 per hour.
Litigation Paralegal , Litigation & Regulatory

Litigation Paralegal , Litigation & Regulatory

Amazon

Seattle, WA

Full-time

Posted 23 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,921 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Are you looking for a new challenge in a fast-paced, innovative, and customer-centric company. Come and join the growing Litigation & Regulatory Operations team at Amazon.
We are looking for an experienced litigation paralegal to work with attorneys and manage complex antitrust matters and government regulatory investigations, as well as other complex litigation matters such as IP infringement, commercial disputes, and employment disputes. A key component of this role is leveraging and advancing AI-driven solutions to improve legal operations

You will be expected to design and implement AI solutions using Amazon services, including Amazon Kiro and Amazon Quick, to automate workflows, enhance data analysis, and drive operational efficiency across the team.
Key job responsibilities
- Conduct fact-finding, data analysis, and develop a thorough understanding of case issues and claims, utilizing AI tools to accelerate research and identify patterns across large datasets
- Identify relevant custodians and interview internal witnesses
- Draft legal hold notices and collect data from various tools and business partner teams
- Organize voluminous case materials using Amazon's internal database software programs and AI-assisted document management solutions
- Manage outside counsel on data requests and collaborate with eDiscovery vendors on document collections and productions, including AI-driven review platforms
- Schedule large numbers of depositions and support deposition preparation
- Update budgets and track legal spend
- Provide end-to-end legal support for litigation matters from inception to closure, including discovery, summary judgment work, and hearing preparation
- Represent Amazon in Small Claims court, virtually, and in-person, across the US and Canada. Some travel can be expected.
- Manage alternative legal service providers for processing high-volume pre-litigation legal disputes (subpoenas, demands, arbitrations, etc.)
- Design and implement AI solutions using Amazon services (Amazon Kiro and Amazon Quick) to automate workflows and enhance data analysis
- Identify opportunities to integrate AI tools into existing legal processes and collaborate with cross-functional stakeholders to deploy scalable, effective solutions
- Drive best practices - including AI adoption and workflow optimization - and serve as practice group liaison within the Litigation & Regulatory team
A day in the life
Few days are the same in this role. You might start your morning using AI-powered tools like Amazon Quick to research and organize case materials for an active investigation, then shift to coordinating with eDiscovery vendors on document review and production

After lunch, you could be interviewing an internal witness, prototyping a new AI workflow in Amazon Kiro to streamline a workstream, or managing outside counsel requests. You'll regularly collaborate with cross-functional stakeholders - attorneys, finance team members, engineers, and business partners - to solve challenges, explore new AI capabilities, and streamline processes for efficiency.
About the team
The Litigation & Regulatory Operations team at Amazon is a dynamic and growing group that supports the company's legal needs across a wide range of complex matters. The team embraces innovation and actively integrates AI tools into legal workflows to enhance efficiency and quality

We work closely with attorneys and cross-functional partners to deliver high-quality legal support in a collaborative, fast-paced environment. We value self-starters who bring curiosity, sound judgment, and a passion for operational excellence - including a willingness to learn and champion emerging AI technologies.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Amazon logo

About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

View All Amazon Jobs

Apply