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Amazon Claims Jobs in Virginia (NOW HIRING)

Amazon Claims information

See Virginia salary details

$12

$23

$42

How much do amazon claims jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for amazon claims in Virginia is $23.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $25.48 per hour, depending on experience, location, and employer.

What are the most common challenges faced by an Amazon Claims specialist and how are they addressed?

Amazon Claims specialists often encounter challenges such as handling a high volume of claims, navigating complex case documentation, and mediating disputes between buyers and sellers. To address these, specialists rely on well-defined procedures, robust internal resources, and support from cross-functional teams such as customer service and logistics. Staying organized and up to date with Amazon’s policies is crucial for efficiently managing multiple cases. Ongoing training and collaboration with experienced colleagues also help team members navigate difficult scenarios and ensure claims are processed accurately and fairly.

What are the key skills and qualifications needed to thrive in the Amazon Claims position, and why are they important?

To excel as an Amazon Claims specialist, you need a solid understanding of claims management, attention to detail, and the ability to analyze and resolve disputes, ideally supported by experience in customer service or logistics. Familiarity with Amazon's internal claims systems, case management tools, and CRM software is often required. Strong communication, problem-solving abilities, and the capacity to remain calm under pressure are valuable soft skills in this role. These competencies enable you to conduct thorough investigations, provide excellent support, and efficiently resolve claims in a fast-paced e-commerce environment.

What is an Amazon Claims job?

An Amazon Claims job involves handling and processing claims related to lost, damaged, or incorrect shipments. Employees in this role investigate claims, communicate with customers and sellers, and ensure proper resolutions in line with Amazon's policies. They may also work with logistics teams to track shipments and verify claims. This role requires attention to detail, problem-solving skills, and knowledge of Amazon’s claims procedures.

What are popular job titles related to Amazon Claims jobs in Virginia? For Amazon Claims jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Amazon Claims jobs in Virginia look for? The top searched job categories for Amazon Claims jobs in Virginia are:
Infographic showing various Amazon Claims job openings in Virginia as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $48,466 per year, or $23.3 per hour.

Sr. Lead, Sustainability Assurance, WW Sustainability

Amazon

Arlington, VA • On-site

$138K - $158K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,082 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

Join us at the forefront of Amazon's sustainability initiatives to work on environmental and social advancements to support Amazon's long term worldwide sustainability strategy. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
The Worldwide Sustainability (WWS) organization capitalizes on Amazon's scale and speed to build a more resilient and sustainable company. We manage our social and environmental impacts globally, and drive solutions that enable our customers, businesses, and the world to become more sustainable.
The Sustainability Reporting, Enablement and Governance (S-REG) team's mission is to build a lasting, scalable and trusted sustainability reporting infrastructure to satisfy regulatory requirements and stakeholder expectations. We translate external requirements into internal needs and build tools and mechanisms that enable Amazon businesses to meet their Sustainability reporting obligations and effectively manage their Sustainability risks and opportunities.
We are seeking a meticulous, analytically rigorous and collaborative individual to support Amazon's global sustainability assurance processes. Your work will help ensure the accuracy, completeness, and reliability of Amazon's mandatory sustainability disclosures by providing assurance-ready documentation and supporting external assurance engagements across multiple regulatory frameworks.
You will work within Worldwide Sustainability and cross-functionally with Legal, Finance, and Accounting and will present results to senior leadership.
You will be responsible for designing and scaling a robust assurance methodology for sustainability disclosures, ensuring that reported data and narrative claims meet the standards required by assurance providers and regulators. You will work closely with sustainability program teams, report owners, science partners, and external assurance providers to validate disclosure content, remediate findings, and strengthen internal controls over sustainability reporting. You will work within Worldwide Sustainability and cross-functionally with Legal, Finance, and Accounting and will present results to senior leadership.
To do well in this role, you must be able to navigate complex, multi-jurisdictional regulatory environments and exercise sound judgment in situations of high ambiguity. You must demonstrate a strong understanding of assurance standards (e.g., AICPA, ISSA 5000) and sustainability reporting frameworks, and be able to translate regulatory requirements into actionable internal processes that enhance the credibility and defensibility of Amazon's sustainability disclosures.
Key job responsibilities
- Develop and scale an assurance-readiness framework for sustainability disclosures across multiple regulatory regimes (e.g., CSRD, ISSB), ensuring alignment with applicable assurance standards (e.g., AICPA, ISSA 5000).
- Coordinate and manage external assurance engagements with third-party assurance providers including scoping, evidence gathering, walkthroughs, and remediation of findings to achieve assurance over sustainability disclosures.
- Launch mechanisms to ensure cross-jurisdictional consistency of assurance approaches, materiality conclusions, and disclosure quality across all mandatory sustainability reports.
- Conduct gap assessments of current sustainability reporting practices against evolving regulatory and assurance requirements, identifying risks and developing remediation roadmaps.
- Build and maintain a centralized audit trail of evidence, methodologies, assumptions, and management judgments supporting sustainability disclosures, ensuring documentation is assurance-ready and defensible.
- Partner with Worldwide Sustainability, Finance, Legal and Accounting teams to align sustainability reporting with financial reporting processes and timelines.
- Synthesize complex regulatory, assurance, and sustainability concepts into clear written and verbal communications. Present assurance findings, readiness assessments, and recommendations to senior leadership across Sustainability, Legal, Finance, and Accounting.
About the team
Diverse Experiences:
World Wide Sustainability values diverse experiences. We encourage all candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Inclusive Team Culture:
It's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (inclusive diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth:
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
- 7+ years of multiple finance and accounting roles experience
- 6+ years of creating process improvements with automation and analysis experience
- 6+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- 5+ years of dissecting financial data and identifying patterns that support business strategy experience
- 5+ years of leading cross-functional initiatives that drive financial performance and strategy experience
- Bachelor's degree in accounting or related field, or Bachelor's degree and 7+ years of quantitative role (engineering, process re-engineering, quality assurance) experience
PREFERRED QUALIFICATIONS
- 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
- 6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience
- MBA, or CPA
- Experience navigating sustainability disclosure requirements across multiple jurisdictions (e.g., EU, Australia, US, UK) simultaneously.
- Familiarity with sustainability data management platforms, carbon accounting tools, or GRC (Governance, Risk, and Compliance) systems.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 153,500.00 - 207,600.00 USD annually
USA, NY, New York - 153,500.00 - 207,600.00 USD annually
USA, VA, Arlington - 139,500.00 - 188,700.00 USD annually
USA, WA, Seattle - 139,500.00 - 188,700.00 USD annually

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US