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Advanced Medical Support Assistant Jobs (NOW HIRING)

Aptive

Advanced Medical Support Assistant

Temple, TX · On-site

$37.20K - $47.80K/yr

Job Summary Advanced Medical Support Assistant (AMSA) and Lead Advanced Medical Support Assistant What We're Looking For: * Total FTEs: 38 * 37 Advanced Medical Support Assistants (AMSAs) * 1 Lead ...

Aptive

Advanced Medical Support Assistant

Waco, TX · On-site

$35.50K - $45.70K/yr

Job Summary Advanced Medical Support Assistant (AMSA) and Lead Advanced Medical Support Assistant What We're Looking For: * Total FTEs: 38 * 37 Advanced Medical Support Assistants (AMSAs) * 1 Lead ...

Aptive

Advanced Medical Support Assistant

Temple, TX · On-site

$37.20K - $47.80K/yr

Advanced Medical Support Assistant (AMSA) and Lead Advanced Medical Support Assistant What We're Looking For: * Total FTEs: 38 * 37 Advanced Medical Support Assistants (AMSAs) * 1 Lead Advanced ...

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How much do advanced medical support assistant jobs pay per year?

As of May 29, 2026, the average yearly pay for advanced medical support assistant in the United States is $45,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $51,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Advanced Medical Support Assistant, and why are they important?

To thrive as an Advanced Medical Support Assistant, you need strong organizational skills, knowledge of medical terminology, and experience with healthcare administration, often supported by prior clerical or medical office experience. Familiarity with electronic health record (EHR) systems such as VistA or CPRS, appointment scheduling software, and compliance protocols is typically required. Excellent communication, customer service, and multitasking abilities help you effectively interact with patients and coordinate with clinical staff. These skills are critical for ensuring efficient patient flow, accurate record-keeping, and high-quality patient service within healthcare facilities.

How does an Advanced Medical Support Assistant typically interact with clinical staff and patients throughout the day?

As an Advanced Medical Support Assistant (AMSA), you serve as a crucial link between patients and clinical staff. Your day frequently involves coordinating appointments, managing patient flow, and relaying important information to both providers and patients. AMSAs often collaborate closely with nurses, physicians, and other administrative staff to ensure efficient clinic operations and positive patient experiences. This role requires strong communication skills and the ability to multitask in a fast-paced healthcare environment.

What are Advanced Medical Support Assistants?

Advanced Medical Support Assistants (AMSAs) are healthcare professionals who provide administrative support in medical settings, particularly within the Veterans Health Administration and similar organizations. They are responsible for scheduling appointments, managing patient records, handling phone calls, and assisting both patients and medical staff with administrative processes. AMSAs play a crucial role in ensuring the smooth operation of healthcare services by coordinating communication and maintaining accurate patient data. Their work helps improve patient care by streamlining administrative tasks and enhancing the efficiency of healthcare teams.

What's the highest paying job for an MA?

The highest paying roles for Medical Assistants (MAs) typically involve advanced responsibilities such as clinical or administrative supervisory positions, or specialized fields like radiology or cardiology. Some MAs with additional certifications or experience in management can earn higher salaries, especially in outpatient clinics or specialized healthcare settings.
More about Advanced Medical Support Assistant jobs
What cities are hiring for Advanced Medical Support Assistant jobs? Cities with the most Advanced Medical Support Assistant job openings:
What states have the most Advanced Medical Support Assistant jobs? States with the most job openings for Advanced Medical Support Assistant jobs include:
What job categories do people searching Advanced Medical Support Assistant jobs look for? The top searched job categories for Advanced Medical Support Assistant jobs are:
Advanced Medical Support Assistant jobs near you
Infographic showing various Advanced Medical Support Assistant job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 74% Full Time, 20% Part Time, 2% Contract, and 2% Nights. Highlights an 95% Physical, and 5% Remote job distribution, with an average salary of $45,752 per year, or $22 per hour.
Advanced Medical Support Assistant

Advanced Medical Support Assistant

Aptive

Temple, TX • On-site

$37.20K - $47.80K/yr

Full-time

Posted 9 days ago

Aptive Environmental rating

5.3

Company rating: 5.3 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

29th of 31 rated pest control companies

Job description

Job Summary
Advanced Medical Support Assistant (AMSA) and
Lead Advanced Medical Support Assistant
What We're Looking For:
  • Total FTEs: 38
    • 37 Advanced Medical Support Assistants (AMSAs)
    • 1 Lead Advanced Medical Support Assistant (Lead AMSA)
Reporting Facility:
VA Central Texas Veterans Health Care System (CTVHCS)
Position Overview
Aptive Resources is seeking Advanced Medical Support Assistant (AMSA) to service the Care in the Community (CITC) Service at the VA Central Texas Veterans Health Care System. These positions require a high degree of judgment, professionalism, and customer service skill in responding to Veteran, employee, provider, and vendor concerns while ensuring accurate and timely care coordination.
AMSAs perform a wide variety of complex administrative and healthcare support duties related to consult processing, scheduling, referral management, and coordination of Veteran care with community providers. Lead AMSAs oversee staffing coordination, workload distribution, quality assurance, and act as a liaison between contract staff and VA leadership.
Worksite Locations:
Services will be provided on-site if space is available or hybrid as approved by the facility -
VA Facilities:
Office of Community Care (OCC) 1901 Veterans Memorial Blvd, Temple, TX 76504
Austin Outpatient Clinic 7901 Metropolis Drive, Austin, TX 78744
Doris Miller VA Medical Center 4800 Memorial Drive, Waco, TX 76711
Work Schedule
  • Clinic Hours:
    • Monday-Friday
    • 8:00 a.m. - 4:30 p.m. or 7:30 a.m. - 4:00 p.m.
    • Excluding Federal holidays
  • Contractor personnel will work 8-hour shifts within defined business hours.

Primary Responsibilities
General Duties and Responsibilities
Care Coordination & Consult Processing
  • Coordinate and authorize Veteran care with community providers when services are not available or cannot be provided timely by VA.
  • Process CITC referrals and consults using HealthShare Referral Manager (HSRM), Provider Profile Management System (PPMS), and other VA systems as required.
  • Perform appointment scheduling, tracking, and pre- and post-appointment contacts.
  • Validate and update Veteran demographic information.
  • Ensure receipt, review, and integration of health and administrative records into CPRS and VistA.
Customer Service & Communication
  • Screen and receive telephone calls courteously and timely using Cisco/Jabber Automated Call Distribution.
  • Respond to inquiries regarding delivery of services.
  • Provide high-quality customer service to Veterans, families, VA staff, contractors, physicians, fellows, and residents.
  • Communicate with VA medical providers regarding Community Care rules, regulations, and appropriate processes.
Systems & Technology
  • Daily use of VA systems including but not limited to:
    • VistA
    • CPRS
    • HSRM
    • REFDOC
    • EPSI
    • CTM
    • PPMS
    • External Provider Scheduling (EPS)
    • Emergency Care Reporting Portal (ECR)
    • RightFax
  • Daily use of Microsoft Office products (Excel, Word, Outlook, Microsoft Teams).
  • Notify contracting leadership when automated systems are not functioning as required.
Lead AMSA Responsibilities (as applicable)
  • Coordinate staffing assignments and workload distribution.
  • Track and coordinate staff leave.
  • Oversee quality and timeliness of work performed by AMSAs.
  • Serve as liaison between contract staff, VA leadership, and the COR.
  • Work closely with care coordination, scheduling, and walk-in teams to ensure consistent performance and professionalism.
Performance Expectations
  • Ensure all scheduling policies, procedures, and performance metrics are met.
  • Represent the VA in a positive, professional, and proactive manner.
  • Ensure all patient communications are completed accurately and on time.
  • Maintain confidentiality and security of sensitive Veteran information.

Minimum Qualifications
Qualifications
Required
  • Resident of the United States of America.
  • High School Diploma or GED equivalent.
  • Oral and written proficiency in English.
  • Basic knowledge of medical terminology.
  • Ability to communicate tactfully and effectively, orally and in writing.
  • Strong customer service and problem-resolution skills.
  • Ability to work independently, set priorities, and organize workflow.
  • Typing speed of at least 50 words per minute.
  • Proficiency with computerized programs, databases, and electronic medical records.
  • Strong Excel skills required.
  • No health or physical restrictions that interfere with assigned duties.
  • Ability to identify customer concerns, resolve issues accurately and timely, and follow up to ensure resolution.
Residency Requirement
  • All contracted personnel must live within 50 miles of the VA Central Texas Veterans Health Care System.

About Aptive
Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.
Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.
EEO Statement
Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.
Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

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