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ADR/ Preferred Business Properties

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Associate Property Manager (Multifamily)

Woodland Hills, CA · On-site

$65K - $85K/yr

ADR/ Preferred Business Properties is seeking an experienced, autonomous Associate Property Manager to take the reins of our established apartment management platform. This is a senior-level position ...

JAMS, Inc.

Case Manager

Austin, TX · On-site

$19.75 - $25.50/hr

A Brief Overview The Case Manager ("CM") provides vital administrative and operational support to ... Builds foundational knowledge of ADR practices and procedures through training and hands-on ...

JAMS, Inc.

Case Manager

Philadelphia, PA

$59K - $77K/yr

A Brief Overview The Case Manager ("CM") provides vital administrative and operational support to ... Builds foundational knowledge of ADR practices and procedures through training and hands-on ...

JAMS, Inc.

Case Manager

Boston, MA · On-site

$68K - $89K/yr

A Brief Overview The Case Manager ("CM") provides vital administrative and operational support to ... Builds foundational knowledge of ADR practices and procedures through training and hands-on ...

JAMS, Inc.

Case Manager

Atlanta, GA · On-site

$60K - $78K/yr

A Brief Overview The Case Manager ("CM") provides vital administrative and operational support to ... Builds foundational knowledge of ADR practices and procedures through training and hands-on ...

JAMS, Inc.

Case Manager

Philadelphia, PA · On-site

$19 - $24.50/hr

A Brief Overview The Case Manager ("CM") provides vital administrative and operational support to ... Builds foundational knowledge of ADR practices and procedures through training and hands-on ...

JAMS, Inc.

Case Manager

Atlanta, GA · On-site

$60K - $78K/yr

A Brief Overview The Case Manager ("CM") provides vital administrative and operational support to ... Builds foundational knowledge of ADR practices and procedures through training and hands-on ...

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How much do adr manager jobs pay per year?

As of Jun 7, 2026, the average yearly pay for adr manager in the United States is $94,036.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $111,500.00 per year, depending on experience, location, and employer.

What is the difference between Adr Manager vs Customer Service Manager?

AspectAdr ManagerCustomer Service Manager
Required CredentialsRelevant certifications, industry experienceCustomer service certifications, leadership experience
Work EnvironmentLogistics, transportation, compliance settingsRetail, hospitality, corporate offices
Employer & Industry UsageTransportation, freight, logistics companiesRetail, service industries, corporate sectors

The Adr Manager primarily focuses on managing transportation documentation and compliance within logistics and freight industries. In contrast, the Customer Service Manager oversees client relations and service quality across various sectors. While both roles require strong communication skills and industry knowledge, the Adr Manager emphasizes regulatory adherence, whereas the Customer Service Manager concentrates on customer satisfaction and team leadership.

What are some common challenges ADR Managers face in coordinating alternative dispute resolution processes?

ADR Managers often encounter challenges such as balancing the interests of multiple parties, managing tight deadlines, and ensuring confidentiality throughout the process. They must be adept at juggling administrative tasks while supporting mediators and arbitrators to keep proceedings on track. Successful ADR Managers also need to stay updated on evolving regulations and best practices to maintain fairness and compliance. Strong organizational and communication skills are essential to navigate these complexities and foster positive outcomes.

What are the key skills and qualifications needed to thrive as an ADR Manager, and why are they important?

To thrive as an ADR (Alternative Dispute Resolution) Manager, you need expertise in conflict resolution, negotiation, legal frameworks, and typically a background in law or dispute resolution. Familiarity with case management systems, mediation software, and relevant certifications such as a mediator or arbitrator credential is crucial. Strong interpersonal skills, impartiality, and effective communication help build trust and facilitate fair outcomes between parties. These skills ensure efficient, unbiased resolution of disputes, maintaining organizational integrity and reducing legal risks.

What does an ADR Manager do?

An ADR (Alternative Dispute Resolution) Manager oversees the process of resolving disputes outside of traditional court litigation, often through methods like mediation and arbitration. They coordinate between parties, ensure compliance with legal and procedural standards, and manage case documentation and scheduling. ADR Managers work in legal departments, government agencies, or private organizations to help resolve conflicts efficiently and cost-effectively. Their role requires strong communication, negotiation, and organizational skills.
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Adr Manager jobs near you
Manager of ADR Services

Manager of ADR Services

American Arbitration Association Inc.

Buffalo, NY • Hybrid

$73K - $78K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Description

Manager of ADR Services (2026-32)
 
Overview
The American Arbitration Association (AAA) seeks a highly organized and experienced Manager of ADR Services to lead arbitration and mediation case administration and supervise a team of Case Administrators. In this role, you will manage a dynamic caseload, serve as the primary liaison with parties and neutrals, and ensure consistent application of AAA's rules and procedures. Responsibilities include training staff, leading conference calls and preliminary hearings, identifying and resolving case management issues, and ensuring adherence to confidentiality and data security standards. The ideal candidate will possess strong analytical, communication, and leadership skills along with a solid foundation in ADR processes.
 
Work Environment
This position offers a hybrid work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location. Compensation will be determined based on geographic location.
 
Compensation
  • Charlotte, NC, Miami, FL; San Antonio, TX: $73,000 - $78,000
  • Atlanta, GA; Buffalo, NY; Dallas, TX, Fresno, CA: $77,000 - $82,000
  • Houston, TX; Johnston, RI; Minneapolis, MN: $79,000 - $83,000
  • Chicago, IL; Philadelphia, PA; Voorhees, NJ: $82,000 - $87,000
  • Boston, MA,; Los Angeles, CA: $86,000 - $91,000
  • New York, NY, San Francisco, CA: $91,000 - $97,000
 
This position is also eligible for an annual performance-based incentive targeting 10% of annual salary.
Our competitive compensation package includes, medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.
 
Qualifications
  • Bachelor’s degree in business, law, or a related field; or equivalent mix of education and experience
  • 4–6 years of comprehensive customer service and case management experience in a legal, judicial, or ADR setting
  • 1–2 years of supervisory or team lead experience
  • Strong knowledge of arbitration and mediation procedures and rules
  • Excellent communication and interpersonal skills
  • Demonstrated ability to exercise sound judgment and resolve complex issues
  • Proficiency in Microsoft Office and case management systems; adaptability to emerging technologies, including AI tools
 
About Us
The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.
American Arbitration Association logo

About American Arbitration Association

Sourced by ZipRecruiter

The American Arbitration Association (AAA), situated in New York, NY, operates in the dispute resolution sector and it plays an essential role in the global business environment. Established in 1926, AAA has increased access to and improved the quality of justice through its range of dispute resolution services, including arbitration and mediation, as well as educational programs. The core mission of AAA is to help individuals and organizations of all sizes manage conflict and resolve disputes in a manner that is fair, swift, and economical. Over the years, AAA has been instrumental in engineering conflict management and dispute resolution techniques that have been recognized and adopted worldwide.

Industry

Mediation and negotiation services

Company size

501 - 1,000 Employees

Headquarters location

New York, NY, US

Year founded

1926

Social media

Twitter

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