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Aaa Customer Service Jobs (NOW HIRING)

AAA Mountain West Group

AAA - Tow Service

Phoenix, AZ · On-site

$22/hr

Providing an outstanding customer service experience. Essential Functions • Driving and operating ... services from AAA to member during service interaction • Utilizing on-board computer, radio ...

AAA Mountain West Group

AAA - Tow Service

Phoenix, AZ · On-site

$22/hr

Providing an outstanding customer service experience. Essential Functions • Driving and operating ... services from AAA to member during service interaction • Utilizing on-board computer, radio ...

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How much do aaa customer service jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for aaa customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are AAA Customer Service representatives?

AAA Customer Service representatives are professionals who assist AAA members with a variety of services, including roadside assistance, travel planning, insurance inquiries, and membership questions. They serve as the first point of contact for customers seeking help or information. Their responsibilities often include handling emergency calls, providing information about AAA benefits, processing payments, and resolving issues to ensure customer satisfaction. These representatives work in call centers, branch offices, or remotely, and are trained to deliver prompt and courteous service. Strong communication and problem-solving skills are essential for this role.

How hard is it to get hired at AAA?

Getting hired as an AAA customer service representative typically requires a high school diploma or equivalent, good communication skills, and customer service experience. The hiring process often involves submitting an application, passing interviews, and sometimes completing background checks or assessments, making the process moderately competitive depending on location and position availability.

What is the difference between Aaa Customer Service vs Aaa Call Center Representative?

AspectAaa Customer ServiceAaa Call Center Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentIn-office or remote customer support settingsCall center environment, often in a dedicated facility
Employer & Industry UsageInsurance, automotive, or service companiesInsurance companies, telecommunication firms, or service providers
Common Search & ComparisonCustomer service roles within AaaCall center roles within Aaa

Both Aaa Customer Service and Aaa Call Center Representative roles involve assisting customers, handling inquiries, and providing support. The main difference lies in the work environment: customer service roles may be more varied and include in-person or remote support, while call center representatives primarily work in call centers handling inbound or outbound calls. Both positions require similar credentials and are integral to customer satisfaction within Aaa industries.

What are some common challenges faced by AAA Customer Service representatives, and how are they typically addressed?

AAA Customer Service representatives often encounter challenges such as handling high call volumes during peak travel seasons, assisting members in stressful roadside emergency situations, and troubleshooting a wide range of service requests. To address these challenges, representatives receive comprehensive training in conflict resolution, multitasking, and the use of digital support tools. Team collaboration and support from supervisors are also integral, ensuring representatives can escalate complex cases and maintain high-quality service even during busy periods.

What are the key skills and qualifications needed to thrive as a AAA Customer Service Representative, and why are they important?

To thrive as a AAA Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and AAA's proprietary platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills are crucial for effectively resolving member issues, maintaining customer satisfaction, and upholding AAA's reputation for excellent service.

Does AAA hire with no experience?

AAA Customer Service positions often do not require prior experience, as training is typically provided on the job. Candidates should have good communication skills and a customer-focused attitude, but previous experience is not always necessary for entry-level roles.

What is the highest paid customer service job?

The highest paid customer service roles are often in management or specialized fields such as customer success managers or technical support managers, with salaries reaching six figures in some industries. These positions typically require extensive experience, leadership skills, and industry knowledge, and may involve overseeing large teams or complex client accounts.

Does AAA do remote jobs?

AAA Customer Service positions are typically based in physical locations, such as call centers or offices, but some roles may offer remote or hybrid options depending on the company's policies and the nature of the work. Candidates should check specific job listings for remote work opportunities and requirements such as computer skills and internet connectivity.
More about Aaa Customer Service jobs
What cities are hiring for Aaa Customer Service jobs? Cities with the most Aaa Customer Service job openings:
What states have the most Aaa Customer Service jobs? States with the most job openings for Aaa Customer Service jobs include:
What job categories do people searching Aaa Customer Service jobs look for? The top searched job categories for Aaa Customer Service jobs are:
Aaa Customer Service jobs near you
AAA - Tow Service

AAA - Tow Service

AAA Mountain West Group

Phoenix, AZ • On-site

$22/hr

Full-time

Posted 13 days ago

AAA Mountain West Group rating

7.4

Company rating: 7.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

210th of 281 rated insurance

Job description

Why Work For Us?

  • Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
  • 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • Paid Holidays
  • Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
  • Free AAA Classic Membership
  • AAA Product Discounts
  • Tuition Reimbursement Program

.

Summary
Driving and operating of a specific service vehicle (Flatbed Tow Truck) and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience.
Essential Functions
• Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
• On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
• Leverages sales skills for offering products and services from AAA to member during service interaction
• Utilizing on-board computer, radio communications, and mapping systems
• Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Knowledge/Skills/Abilities
• Clear and proficient verbal and written communication even under pressure
• Common knowledge of vehicle components and the common reasons for vehicle failure
• Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
• Ability to drive a manual/automatic shift vehicle
Education & Experience/Licenses & Certification/ Requirements
• Must possess a valid driver’s license with a safe driving record
• Two (2) years of experience in a customer contact role
Work Environment/Physical Requirements
• Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.
#ERS

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$22.00 hourly pay with potential to make up to an additional $1,400 per month with quality and productivity incentives

What AAA Mountain West Group employees say

Pay

Hours and flexibility

Workplace

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