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Aaa Customer Service Jobs in Virginia (NOW HIRING)

AAA Club Alliance

AAA Roadside & Tow Driver

Chester, VA · On-site

$23.50/hr

We are looking for dependable, empathetic and strong customer service individuals who truly love to help others and don't mind working outside in various weather conditions. AAA offers a competitive ...

AAA Mid Atlantic

AAA Roadside & Tow Driver

Chester, VA · On-site

$23.50/hr

We are looking for dependable, empathetic and strong customer service individuals who truly love to help others and don't mind working outside in various weather conditions. AAA offers a competitive ...

AAA Mid Atlantic

AAA Roadside & Tow Driver

Chester, VA · On-site

$23.50/hr

We are looking for dependable, empathetic and strong customer service individuals who truly love to help others and don't mind working outside in various weather conditions. AAA offers a competitive ...

AAA Mid Atlantic

AAA Fleet Manager

Springfield, VA

$79K - $116K/yr

AAA offers a competitive compensation package, a generous PTO plan, and outstanding health ... high-volume, customer service environment, with at least 2-4 years in a Manager role or ...

AAA Club Alliance

AAA Fleet Manager

Springfield, VA

$79K - $116K/yr

AAA offers a competitive compensation package, a generous PTO plan, and outstanding health ... high-volume, customer service environment, with at least 2-4 years in a Manager role or ...

AAA Club Alliance

AAA Fleet Manager

Springfield, VA · On-site

$79K - $116K/yr

AAA offers a competitive compensation package, a generous PTO plan, and outstanding health ... high-volume, customer service environment, with at least 2-4 years in a Manager role or ...

AAA

Member Specialist

Arlington, VA · On-site

Member Specialist Well Known AAA Brand Products and Service Excellent Earning Potential Paid ... Advanced customer service skills * Ability to work overtime * Ability to travel locally when ...

AAA

Member Specialist

Arlington, VA · On-site

Member Specialist Well Known AAA Brand Products and Service Excellent Earning Potential Paid ... Advanced customer service skills * Ability to work overtime * Ability to travel locally when ...

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Aaa Customer Service information

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$26

How much do aaa customer service jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for aaa customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a AAA Customer Service representative?

AAA Customer Service representatives are professionals who assist AAA members with a variety of services, including roadside assistance, travel planning, insurance inquiries, and membership questions. They serve as the first point of contact for customers seeking help or information. Their responsibilities often include handling emergency calls, providing information about AAA benefits, processing payments, and resolving issues to ensure customer satisfaction. These representatives work in call centers, branch offices, or remotely, and are trained to deliver prompt and courteous service. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a AAA Customer Service representative?

To thrive as a AAA Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and AAA's proprietary platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills are crucial for effectively resolving member issues, maintaining customer satisfaction, and upholding AAA's reputation for excellent service.

What are some common challenges faced by AAA Customer Service representatives, and how are they typically addressed?

AAA Customer Service representatives often encounter challenges such as handling high call volumes during peak travel seasons, assisting members in stressful roadside emergency situations, and troubleshooting a wide range of service requests. To address these challenges, representatives receive comprehensive training in conflict resolution, multitasking, and the use of digital support tools. Team collaboration and support from supervisors are also integral, ensuring representatives can escalate complex cases and maintain high-quality service even during busy periods.

What is the difference between Aaa Customer Service vs Aaa Call Center Representative?

AspectAaa Customer ServiceAaa Call Center Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentIn-office or remote customer support settingsCall center environment, often in a dedicated facility
Employer & Industry UsageInsurance, automotive, or service companiesInsurance companies, telecommunication firms, or service providers
Common Search & ComparisonCustomer service roles within AaaCall center roles within Aaa

Both Aaa Customer Service and Aaa Call Center Representative roles involve assisting customers, handling inquiries, and providing support. The main difference lies in the work environment: customer service roles may be more varied and include in-person or remote support, while call center representatives primarily work in call centers handling inbound or outbound calls. Both positions require similar credentials and are integral to customer satisfaction within Aaa industries.

How long is Aaa Customer Service training?

Aaa Customer Service training typically lasts from a few days to several weeks, depending on the company's program and the complexity of the role. Training often includes customer service skills, company policies, and use of specific tools or systems. Ongoing training and development may also be part of the job to enhance skills and knowledge.

What are popular job titles related to Aaa Customer Service jobs in Virginia?

For Aaa Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Aaa Customer Service jobs in Virginia look for?

The top searched job categories for Aaa Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Aaa Customer Service jobs?

Cities in Virginia with the most Aaa Customer Service job openings:

Aaa Customer Service jobs near you
Infographic showing various Aaa Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

AAA Roadside & Tow Driver

AAA Club Alliance

Springfield, VA • On-site

$27/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

AAA Club Alliance rating

7.1

Company rating: 7.1 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

252nd of 314 rated insurance

Job description

The AAA Springfield, VA Fleet is seeking full time drivers to join our Roadside Assistance team! Rain or shine, snow or ice, our technicians help our members when they need us most, whether it's changing a flat tire, jumpstarting a car battery or towing a vehicle. We are looking for dependable, empathetic and strong customer service individuals who truly love to help others and don't mind working outside in various weather conditions. AAA offers a competitive compensation package, a generous PTO plan, an excellent 401k plan and company match, and outstanding health insurance benefits. Overtime and monthly bonus opportunities available! Apply TODAY!
Apply TODAY for Roadside Tow Truck Technician position!
**NO CDL required** **Paid Training!** **Hiring Immediately**
We offer our Associates:
  • A competitive hourly rate of $27.00 based upon on experience and position; paid on a bi-weekly basis
  • 10% shift differential for working 2nd shift
  • Schedule determined after training and will include weekends!
  • Opportunity for overtime during peak season.
  • Individual monthly bonus potential.
  • Over 3 weeks of Paid Time Off may be accrued during the first year of employment.
  • 8 Paid Holidays.
  • 401(k) plan with company match up to 7%
  • Health & Life Insurance.
  • Tuition reimbursement up to $5250/year and professional certifications.
  • Complimentary AAA membership (inclusive of product & service discounts).
  • Other benefits include paid uniforms and paid training to qualified Associates.
Our Roadside Assistance Tow Truck Drivers are DEDICATED DRIVERS who:
  • Provide tow and recovery services using established guidelines and quality control procedures.
  • Provide lock-out, fuel delivery, battery jump starts and tire change services using established guidelines and quality control procedures.
  • Communicate with members effectively to keep them informed and to ensure their safety.
  • Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
  • Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required.
  • Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met. Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.
  • Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.
  • Other duties as assigned.
Do you have what it takes?
  • Must be at least 21 years old.
  • Completion of a high school diploma or equivalent.
  • Must possess and maintain a valid driver's license for the state where you reside.
  • Must have ability to pass a physical examination on a bi-annual basis as required by Department of Transportation and/or Company policy.
  • 3 years of experience in an automotive/mechanical environment, or technical school or a minimum of 3 years of experience in a sales and/or customer service role is preferred.
  • Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.
  • Must successfully complete required departmental training courses within 60 days of hire.
  • Must attain and maintain all state and local licensing requirements.
  • Ability to successfully complete any additional future department training as required. (May need to adjust your schedule to attend training).
  • Ability to communicate effectively in writing, verbally and using assigned technology.
  • Ability to use hand tools to provide service.
  • Basic skills using email and GPS (Global Positioning Systems).
  • Ability to operate passenger vehicles and light-medium duty trucks while primarily working from a service vehicle.
  • Ability to operate manual and automatic transmissions vehicles.
  • Ability to lift and carry equipment weighing up to 75 pounds; ability to bend, kneel and balance to change tires, inspect and to push vehicles.
Full time Associates are offered a comprehensive benefits package that includes:
  • Medical, Dental, and Vision plan options
  • Up to 2 weeks Paid parental leave
  • 401k plan with company match up to 7%
  • 2+ weeks of PTO within your first year
  • Paid company holidays
  • Company provided volunteer opportunities + 1 volunteer day per year
  • Free AAA Membership
  • Continual learning reimbursement up to $5,250 per year
  • And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category:
Fleet

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